Magnolia Hotel St. Louis, a Tribute Portfolio Hotel
What We Love
- Opened after a multi-million dollar renovation in summer 2014
- No nickel and diming: breakfast, WiFi, a daily wine hour, local transportation and evening milk and cookies are all free
- Contemporary American restaurant, Robie’s, is a popular spot for both guests and locals
What To Know
- The 4,000-square-foot Grand Ballroom makes this a very popular venue for weddings and conferences
- Walking distance to the Americas Center, Busch Stadium and the Gateway Arch
- The 18th-floor gym is open round the clock with keycard access
- Free WiFi
- Parking On Site
- Room Service
The most design forward of biz-travel favorite Magnolia hotels, this St. Louis spot occupies the former Mayfair Hotel, where Cary Grant wooed a guest by leaving a trail of chocolates from the hotel bar to his pillow. The incident was said to have inspired the now universal hotel trend of chocolates on the pillow at turndown. Beyond the historic facade, the grand lobby makes a good first impression with double-height ceilings, enormous chandeliers and white colonnades, but guest rooms, by contrast, have a more homey vibe and a soothing white, gray and yellow palette. All come with faux leather headboards, glass lamps, two-tone wood furnishings and custom taupe carpets, plus essentials like WiFi, work desks, tea and coffee makers, and vanity mirrors in the tile bathrooms. The hotel restaurant, Robie’s, is named for Cary Grant’s character in To Catch a Thief, and offers contemporary American fare in a glam dining room that retains the building’s original stained-glass window. The hot breakfast buffet is included in the rate, while lunch and dinner options cover the culinary spectrum from soups and salads to pizzas and decadent desserts.
In the Area
St. Louis locals will find any excuse to drink beer, and why not when you can sample more than 20 local craft brews. Order a pint of the single hop English pale ale while at Urban Chestnut, go to Schlafly Bottleworks for their pilsner, and throw back an ice-cold Bud after touring (for free!) the heavenly hops-scented Anheuser-Busch factory. Walk through the 1,371-acre Forest Park, or rent a cruiser through Discovery Bikes for a leisurely ride along the charming riverfront, lined with art galleries, clothing boutiques and the iconic Gateway Arch. Continue your westward expansion to Pappy’s Smokehouse, where the Memphis-style ribs rival St. Louis barbecue, or join the locavore crowd for a farm-fresh, four-course meal at the Local Harvest Cafe.
How to Get There
We chose this hotel because our friends were staying here, and because it's so close to Busch Stadium. It is a fairly easy walk to the stadium, the arch and light rail station.
The lobby is really impressive and classy. I really liked the stained glass. We were upgraded to a two queen bed suite, and it was nice. The beds were comfortable, and everything was clean. There was no good place to put luggage, with all space taken by other furniture. In retrospect, maybe a king room would have been more comfortable.
Just a warning - parking is expensive. $35/day for the valet.
We were upgraded to
Good location in downtown St. Louis and a beautiful historic building, with an impressive lobby, but that is where it ends. I stayed in a suite and it felt very dated and upon entering my room, the carpet was stained, the bathroom doors were very lightweight and had a very "cheap" feel to them. There are no guest room slippers ( glad I brought my last pair from the last Marriott hotel I was at). The bathtub had so many hairs in them, I had to rinse it before I got in. The room as a whole did not reflect cleanliness or quality and I felt almost grossed out staying here. There are no alarm clocks in the room (or at least mine was missing) and really old school outlets. I had no place to charge my phone and iPad.The bed is very comfortable and air-conditioning works great. Not worth the $250 a night I paid. The hotel is in dire need of some capital for FF&E facelifts. I used the gym around 6:00pm and there were no towels to wipe the sweat away nor bottled water. I appreciate the many options of gym equipment and the room was a very nice temperature.
Service: I had dinner in the bar on Tuesday evening and ordered a glass of wine and the shrimp pasta. There is not a single item on the entrée selection for a vegetarian. While you have a pizza or a hummus sandwich, I would expect to find at least one entrée item available for a vegetarian. I modified the shrimp pasta but was told I still had to pay the premium price. Fine, whatever. The pasta is delivered and there is about an inch of water at the base of the bowl. Its more like a soup then a pasta dish. The bartender ask how everything is and I let her know about the water. Her solution, hand me a bar glass and asked me if I want to drain my pasta. WOW, I'm dumbfounded. I pour the pasta juice into a bar glass and spill pasta on the bar top and burn my fingers in the process. I was embarrassed and mortified I had to do this in front of all your guests, and you should be as well. After I drained the pasta, it was great and had lots of flavor, which I appreciated. I only wish the beginning of the experience wasn't so negative for me.
All in all, not impressed and I most likely would not stay here again if I were back in the St. Louis area, nor would I recommend to my clients. I just wasn't that impressed.
We stayed 2 nights at this wonderful hotel. Every employee we saw was friendly and helpful. The location is great as we walked to Busch Stadium, Arch, and City Museum. The room was clean and modern. The free evening cookies and milk are a nice treat.
This is our 2nd time visiting St. Louis and staying at the Magnolia. We love the location and the hotel is beautiful. The staff was awesome. My kids love the cookies in the evening in the bar. We had a great trip! Great place to stay!
Hi. I stayed at the Magnolia hotel on July 20th in St. Louis. It was a bad experience from the moment we entered. We were provided false information two days prior of arriving and had to fix the information there. The moment we entered the hotel there was a disappointment. The Director of Operation, Paige Kuykendall was condescending and provided a lack of customer service from the moment we walked in, she realized her team did not provide accurate information. We never complained. After 20mins we got it resolved. Once we got to the rooms, we notice the room was old and dated for the price at $200/Night. The next day of our stay, we never received cleaning services and requested it twice, before the cut off time. However, when we return to our room, there was hair in my toothbrush, clothes in the tub, beds poorly made, clothes thrown in the wrong suitcases and the bathroom mirror uncleaned. We reached out to the front desk and got the manager and she was very apologetic but provided very little solution so we asked to speak to the general manager. She kindly provided her email. We reached out to the General Manager, Christine Chamberlin, only to receive the same condescending tone we received from the Director of Operations and realize that they were “best friends”. Christine never called to find out what the issues were nor stopped by our room. She automatically defended Paige and offered free breakfast. Which we refused. When we asked to speak with her supervisor she responded almost two days later. She is a poor representation of what the hotel should be and it only trickles down to her team. One of the front desk ladies, Abby, was awesome. And if you are looking for a drink, you can definitely check out the bar, the staff there were wonderful people. The hotel upper management should not have jobs in the customer service field. They are not trained properly to give customers a great customer experience.