Nemacolin Woodlands Resort
What We Love
- 600 slots and 28 tables at the on-site casino
- A game reserve with black bears, zebra, tigers and hyenas
- The Aroma facial at the Woodlands Spa or child-friendly treatments at the Kidz Spa
- 36 holes between the Pete Dye-designed Mystic Rock and the traditional Links Course
- The hotel’s $45 million Hardy Family Art Collection
What To Know
- A $20-per-day resort fee includes valet parking, property transportation, fitness center access and more
- A maximum of two pets weighing up to 50 lbs each are welcome with a non-refundable fee of $150 per stay
- Some facilities (such as pools and lounges) are only available to guests of certain hotels on the property
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
In the Laurel Highlands of southwestern Pennsylvania, the Nemacolin “resort experience” isn’t limited to dining and relaxation (although there’s plenty of that, too). Instead, think suspended treetop ropes courses and indoor-outdoor art galleries, a shooting academy, fly-fishing, horseback riding, skiing, oh, and kicking it with lions, tigers and bears (oh my). Cooking classes and wine tastings augment stellar culinary offerings with gentleman-style cigar lounges, cocktail bars and 28 tables of casino gaming for dessert. Guests can even be picky about where they sleep with three hotels within the resort-the grande dame Chateau, the Frank Lloyd Wright-inspired Falling Rock and the English Tudor style Lodge.
In the Area
The Laurel Woodlands have thousands of acres of hiking trails. Fort Necessity national battlefield, with 1700s history steeped in the French and Indian War, is an eye-opening starting point. If you’re looking for more unfettered adventure, head to Ohiopyle State Park for 20,500 acres of rugged terrain and white waters along the Youghiogheny River Gorge. Frank Lloyd Wright’s iconic Fallingwater house, one of the country’s great architectural treasures, sits just 20 minutes from the hotel. After you’re done adventuring, treat yourself to the homestyle comfort fare of the nearby 1822 Stone House Historic Inn Restaurant.
How to Get There
Pros and Cons of a couples weekend at the Chateau within Nemacolin:
Takeaway: The resort wasn't worth the cost, all said. The resort strives to provide service at a high level in line with it's price point ($450/night for a room, $75/PP for an average dinner, $290 for an 80-minute massage after gratuity, $90 for a 30 minute wine tasting for two). That service is delivered perfectly at times, and fails miserably at others. Those failures ruined what could have been an amazing weekend.
Recommendation: Be wary of offerings with limited value, because many offerings have great value. Rated as Poor due to the cost balanced against the service issues. When someone spends $2,000 for a two night stay and meals/activities, more should be delivered. (Pro Tip: Bring your own corkscrew as the resort has very few, and the managers that have them refuse to share.)
The Room: The property overall is quite impressive. The room well appointed including a spa tub (in the Chateau), nice bed, vaulted ceilings, elevated bath amenities, and overall large room. Only complaint, the television was very small.
The Spa: Overall the spa facility and spa service level was world class, or darn near close to it. We purchased an 80-minute couples massage. The locker room, treatment, before and after relaxation area, spa, steam room and sauna, general ambiance were amazing. This was arguably the best part of the resort during our weekend.
Snow Tubing: The resort makes the most of their tubing area and limited snow. Attendants were active in managing the tubing group and we had a blast!
Shuttle Service: Excellent! It really makes a large resort manageable on a tight schedule. Drivers were prompt, professional, and made our stay more enjoyable.
Food quality was quite good overall. For above-average prices, the food quality did not disappoint and dietary restrictions were accommodated as requested. Market quality was exceptional, Falling Rock/Aqueous lobby bar was excellent, Rockwells breakfast buffet was average, Food delivered to the spa was good (albeit cold after taking an hour and a half).
Service was underwhelming when it was needed...
Check In can take forever: We checked at 9 PM on a Friday evening. We waited over 10 minutes to check in and were not offered an arrival refreshment beverage (which is part of the $40/night resort fee.) After being weary from a four hour drive, a quick check-in and warmer hospitality would have gone a long way.
Room Service takes forever. We called to request a corkscrew as there was not one in the room. First it was called into housekeeping, which ignored the request for 30 minutes. We called to check on the request and it took room service another 20 minutes to attempt to deliver a corkscrew. After 45 minutes from the initial call, I was forced to go to the front desk to secure one. Room Service was finally at the door once I had returned from the front desk. (Corkscrews cost <$1 when purchased in bulk, why the resort doesn't have them available is puzzling.)
Food delivery to the Spa took an hour and a half after we were told it would take 45 minutes.
The wine tasting was overpriced for what it was ($45/pp), wine quality seemingly below average, and included snacks inedible as they included nuts (which allergies prevent us from enjoying). The class was fine, all three wines not something I would seek out again. Ultimate irony, the instructor talked about how one of the wines was a cheaper version of the good stuff...
There is a $40 resort fee in winter when a majority of the resort's amenities are closed.
The breakfast buffet in Rockwell's didn't include oatmeal, despite it being on the menu. The omelette we had made to order was below average. The server had to sneak oatmeal out to us when we requested it... Seriously?
Final Service WTF: The resort has an application that texts you during your stay asking for a review on a scale of 1 - 5. When we verbalized service issues the hotel never responded... What is the point of this survey if the hotel isn't going to use it?
Had a wonderful 1-night stay at Nemacolin's for Valentine's Day. It is such a beautiful property with outstanding people working there. I really enjoyed the Tavern for a casual meal. I'm looking forward to going back and, hopefully, soon.
Our weekend at Nemacolin was wonderful. The customer service is wonderful throughout the resort. The buildings and grounds are all beautiful and very well maintained. The spa is very relaxing. The butler service in the Chateaux was excellent. Brenden and the other staff were superior.
My husband and I recently spent 2 nights at The Lodge at Nemacolin for his birthday. We had a wonderful time. The Chateau and Lodge contain an amazing art collection. The staff are exceptionally helpful, knowledable and friendly. The spa and fitness center were great and the birthday dinner at Rockwell’s was wonderful. I would heartily recommend Nemocolin Resort.
Could have played hockey with the steak that was served at the tavern. They brought another steak which also was not prepared correctly.
Front desk manager did go above and beyond to comp us on our checkout for this issue.