4.5
Very Good 1235 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Marcus Samuelsson’s pop-up restaurant, open through the end of summer 2014
  • Restaurants and nightlife of Hamilton sit just outside your door
  • Marina-front 1609 Bar and Restaurant attracts as many locals as tourists

What To Know

  • Request a room in the recently renovated Poinciana Wing; decor in the main building’s rooms can feel a bit dated
  • Not beachfront, but a free ferry takes you on a stunning boat ride to the hotel’s sister resort and its extensive beach facilities
  • The hotel will renovate guestrooms in the Gazebo Wing in winter 2015

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Rosy-hued harborside Bermuda grande dame in Hamilton with a new marina, infinity pool and star chef eats

The Look

Built in 1885, the Pink Palace, as it’s affectionately known to locals, has graciously presided over Hamilton Harbor for more than a century. Mark Twain puffed cigars on its stately verandas, and the bar’s formerly fishtank-lined walls inspired Ian Fleming’s James Bond tale Dr. No. A $70 million 2014 renovation set the Hamilton’s sights on the future, preserving the stately common spaces while going thoroughly modern in the Poinciana Wing guestrooms.

Bed and Bath

Choose between old-school colonial style (think palm and plaid prints, stately hardwood furniture) in the main building and beachy modern in the newly renovated Poinciana Wing rooms, which have balconies or terraces. All rooms have pillowy beds and marble bathrooms with Le Labo spa-style products.

Beyond

A 2014 renovation added a stunning infinity pool with chairs that appear to float on the water and plush, shaded cabanas, as well as 1609, an open-air restaurant and bar that appears to float over the resort’s new 60-berth marina. Deep-pocketed locals sail right up for sundowners, especially during the bumping Thursday Harbour Nights parties, when DJs spin on a deck overlooking the water. Star chef Marcus Samuelsson’s pop-up restaurant makes creative use of the island’s bounty, from fish chowder croquettes with rum aioli to dark and stormy sorbets.

In the Area

Let local Ashley Harris take you off the tourist trail to go cliff jumping, cave swimming and snorkeling on her Hidden Gems of Bermuda tour. Horseshoe Bay Beach is justifiably famous for its sugary sand and turquoise water, but it does get packed. Start your day there (preferably when there are no cruise ships in port), then walk down from cove to cove until you find a quiet stretch of sand to call your own. Get a taste of old-school Bermuda with waterfront wahoo and fish chowder (topped with sherry pepper sauce and a dash of dark rum) at local favorite Black Horse Tavern. Take the free hotel ferry over to the Hamilton’s sister hotel, the Fairmont Southampton. The boat lets you off right at the loungey waterfront bar, the Dock, which is an ideal place for a cocktail before dinner at the old-school Waterlot Inn, which is housed in a clubby, candlelit 1800s dining room. Embrace the retro menu with oysters Rockefeller, a wedge salad and surf-and-turf washed down with a big, bold red.

How to Get There

Hamilton Princess & Beach Club – a Fairmont Managed Hotel
76 Pitts Bay Road
Pembroke, HM 08 Bermuda

Reviews

4.5 Very Good 1235 Reviews
Wonderful and exhilarating experience
Reviewed 3 hours ago

Great place to get pampered and enjoy the incredible art collection throughout the property. Location is an oasis from downtown Hamilton but an ease stroll to the center of it all. Recommended for someone looking for an upscale experience!

A great place for a carefree vacation
Reviewed 6 hours ago

Stayed here for the first time for 6 years-wow-what an improvement. However it is important to book in Fairmont Gold to enjoy all the amenities. The gold lounge staff are very good -overseen by Benjamin.
Nothing is too much trouble and everyone has a smile.
The new marina is beautiful and the new beach club brilliant-a fantastic location and better than the previous one at the Southampton Princess. Points worth noting:
Easy to use shower
Easy to use safe
Ability to request time the Room is cleaned and if turndown service required.
Tea making facilities
Comfortable king bed
We will definitely return.

Hotel past it’s prime but service is excellent.
Reviewed 22 hours ago

A mixed review of the ‘Pink Palace’. The sprawling complex has issues, especially the Bermudiana accommodation area. Walk down the blue picture-less corridor and you’ll note that each room door looks like it’s been kicked in. The walls are badly marked with deep scrapes and looks like a scene from one of Her Majesty’s Prisons. The De-Luxe rooms are very tight and on check-in ours was grubby and dusty. Black mould adorned the shower area and the grouting had disintegrated causing our bathroom to become a wet room when showering. Storage is limited. Saying that, housekeeping did their best. Turn down service was good, the fridge was topped up with bottles of water and the coffee machine worked. Any complaints were dealt with quickly. The day started with breakfast - queuing for up to 30mins was the norm. Service once you got a table was very good however. The Marcus restaurant also had its issues - we were kept waiting, once seated, for service for 30mins on our first visit. The food was excellent. At 1609 the food and service were both of a high standard with friendly efficient staff. Pricing however is ridiculous in all restaurants and isn’t justified. These are not Michelin starred establishments. We spent a week here on our honeymoon via a British Airways arrangement on a half board basis. This led to confusion on check out because American Hotels do a ‘American Meal Plan’ and don’t know how to interpret ‘Half Board’. We received 5 x invoices on check out, all different. ‘Half Board’ could mean you could a) receive a financial limit on what you eat or b) don’t eat anything with an asterisk marked against the menu or you’ll foot the additional cost. The reception staff were perplexed as to what ‘Half Board’ actually means, so check your bill thoroughly and stand your ground when presenting your Hotel Voucher. We scaled back our additional costs from $700 to $200 when we argued our point. The $200 covered our drinks. BA and Fairmont need to resolve this and reception staff need to be briefed properly. The best part of this hotel was the bbq on the private beach - ironically away from the hotel. Excellent food (better than the restaurants) with pumpkin curry and bbq suckling pig and wahoo fish. We were spoilt for choice. Plus excellent faultless attentive service. Big shout out to Peter, Aldo, and Deen who deserve a pay rise ! The ‘Pink Palace’ as a building has its faults. It’s Staff couldn’t be better.

Vacay time
Reviewed 2 days ago

I just returned from a 3 night stay at this beautiful resort. Danny at the front desk went above and beyond to make our stay unforgettable. Marilyn at 1609 was top notch. The food was amazing.However, we had dinner at Marcus which was very disappointing. We ordered a tomahawk steak. When it arrived it looked delicious. It was cold. We did not want to send it back and draw any attention to us. We ended up giving it away to the couple sitting next to us.Our server Jonny was very attentive but we didn't want to return the food to be "fixed". The next morning we went down to Crown and Anchor for breakfast. We said we would like to have the continental breakfast so they seated us and said go over to the buffet and take your food. We went over and took food from where we saw other people taking food from. When the waiter came over he said we noticed you ate from the hot food so we charged you for the hot buffet. Never once did someone say that we were only supposed to stay on a certain side. He could have approached us and say something before we ate the food. There should be signs or set up the food differently. Overall this was a great resort but our dining experience at the two restaurants was disappointing.

Lindsay L.

Perfect Escape
Reviewed 2 days ago

We stayed at the Hamilton Princess for our Babymoon over Fathers' Day weekend and couldn't have been happier with the ambiance, accommodations, service, staff, and location. No doubt we will return to Bermuda and stay here again. In every category we had at least one encounter where the staff went "above and beyond" and that really makes a difference in the experience overall.

Value/Price:
Bermuda is expensive. To get here, to stay, to eat, and to get around. Just know that going in & plan ahead so it isn't a surprise when you arrive. We looked at a number of hotels before booking and found the Hamilton Princess to be by far the best value in terms of what you get for the price. This was confirmed as we explored other areas of the island - hotels charging as much or more per room were in less convenient locations and had less amenities. Also at the Princess, wiith a fridge in the room, we were able to buy some snacks and beverages at the local market (still expensive but less so) which was important for someone who eats as much as I do right now (7 months along).
Above & Beyond: The reservations staff worked with us in advance to ensure we could bridge our reservations together (I had to book it as 2 separate as I was using travel points for part) and they made sure would get the kind of room we wanted for a very modest upgrade fee (which was not available using the points).

Grounds/Amenities:
Beautifully maintained grounds, never once did we notice any part of the hotel looking unkempt or messy but it was also not cold/uninviting as some other upscale properties can be. The pools were both really nice and had plenty of loungers, towels, etc and the shopping on site was as good as the shops in town. Beautiful environment to spend a day lounging, swimming and relaxing.
Above & Beyond: The towels are warmed for evening swims, very good quality and they're just out there for use. I know that sounds silly but I've been places where you have to sign over a vital organ to use a towel and it was nice to be trusted like adults with adult appropriate towels and to be able to use 2 when we wanted.

Rooms:
We opted for a Deluxe room with a harbor view in the main building; it was newly renovated and really nicely finished. Beds were very comfortable, shower was awesome, lots of space in the bathroom and closet for clothes and toiletries, etc. The balcony with the lounger and dining table was such a nice bonus.
Above & Beyond: Kai, our service professional, made the room feel like brand new every day and was so pleasant, welcoming and helpful.

Location:
Here's the thing about Bermuda. You either stay in Hamilton and can walk to restaurants, shops, ferries, etc but you're a 20 min drive from the beach, or you stay by the beach but you're a 20 min drive from the shops and restaurants. (Disclaimer, I cannot comment on St Georges because we did not make it up that far so I have no idea if they have beaches nearby or not). We preferred staying in Hamilton and will again next time we visit, as we ate out/walked around town every day and only went to the beach 2 of 4 days - one of those trips we took the free Jitney from the hotel so it was quite easy/convenient.
Above & Beyond: There was always a cab available to take you wherever you needed to go and umbrellas to use in case of rain. The staff make you feel welcome every time you return to the hotel, it's just a nice touch.

Beach Club: Speaking of the beach. The private beach club at Sinky Bay is really amazing. We spent an entire day there, there were plenty of loungers (though being on the first Jitney we got a front-row spot!!) and all had umbrellas and you never felt cramped together. The bay is beautiful and calm and you can swim and float and kayak and swing in hammocks and it was just delightful. Even the bathrooms were really upscale. We kept remarking we'd never seen such nice bathrooms at an outdoor beach club!! After seeing Horseshoe Bay and some of the other more popular public beaches it made us appreciate this set up even more.
Above & Beyond: When the return Jitney we wanted to hop on was full, they called us a cab free of charge so we could get back to the hotel instead of waiting for the next Jitney. And, they passed out free frozen smoothie treats throughout the day!

Food:
We had two breakfasts and a dinner on site (1609) and found the service to be wonderful and the food to be very high quality and well prepared. My SO is notoriously picky when it comes to dining out and he only had good things to say. We never had an issue getting a table.
Above & Beyond: The evening of our arrival, the Room Service staff brought us a little slice of cake deocrated with a stroller, bottle and other baby things to say Congratulations on our Babymoon! It was such a nice surprise and the cake was delicious!!

What made this stay so special was the consistently warm hospitality from every staff member we encountered. You can tell they really care about their guests' experience. We can't wait to return!