What We Love
- Central location, within easy reach of the key sights
- Salsipuedes is one of the best restaurants in the city
- The spa's hydrotherapy treatments, body scrubs and wraps
What To Know
- Free WiFi
- It’s ideal for business as well as leisure guests
- Traffic can be heavy around the hotel, so avoid traveling at rush hour
- Free WiFi
- Parking On Site
- Room Service
From the gleaming marble lobby to the guestrooms, the Bristol Panama artfully blends contemporary sophistication and understated luxury. Oriental carpets, exotic blooms and precious woods abound, while indigenous crafts and custom-made art from Latin American and Panamanian artisans showcase the country’s heritage.
Bed and Bath
The 125 air-conditioned, soundproofed rooms are decorated in neutral tones, with mahogany furniture, bespoke fabrics and unique prints. Spacious and elegant, they come with all the high-tech necessities, including a flat-screen TV and iPod docking station, and rooms on higher floors have panoramic views of the city. The beds are decked out in Frette linens and goosedown pillows, and the enormous bathrooms have large tubs with separate showers, wall-to-wall marble and lovely ETRO toiletries.
The flagship restaurant Salsipuedes serves Panamanian cuisine, with everything from sweet-and-sour crocodile to a top-notch burger. And don’t miss sampling a premium rum at the bar — there are more than 70 on offer. After a hard day’s sightseeing, cool off in the outdoor pool or head to the 25th-floor spa, where you can relax with a massage, a hydrotherapy treatment, or body scrubs and wraps.
In the Area
The Panama Canal — which turned 100 years old in 2014 — is a must-visit. You can watch the cargo ships pass through the locks from Miraflores Visitors’ Center, or join a wildlife-spotting tour of Gatun Lake. Tombstone-like ruins are all that’s left of Panama Viejo, the first Spanish city on the Pacific coast of the Americas, but in colonial Casco Viejo an ambitious restoration project has brought in a host of boutiques, galleries, restaurants and bars. The Amador Causeway is home to the Biomuseo, designed by Frank Gehry, and it’s a popular spot for jogging, cycling and rollerblading.
How to Get There
The front desk staff and doormen were very friendly and customer service oriented. We had a couple of hiccups with our room but those issues were quickly remedied. On my boyfriend's birthday, the staff sent up a very tasty birthday dessert. That was a great surprise for him. However, we were very disappointed with the way we were treated in the in house restaurant.
Upon arriving at the restaurant for the breakfast buffet we were asked by Joel and another server to wait so that they could secure a table for us. We did as they asked and we were seated at our table. We provided our orders for coffee and tea to the waiter and then proceeded to the breakfast buffet. After retrieving our breakfast, we made our way back to our table to find that Joel seated another couple at our table. We attempted to explain that we were seated at that table prior to going to the breakfast buffet. Joel then approached the table and rather than apologize to the couple he erroneously sat at our table and secure alternative seating for them. He asks us to find another table. At this point, my boyfriend and I are embarrassed and angry because not only were we seated at the table 1st we had to wait just to be seated there. The other guests decided to move after a bit of back and forth. Joel then proceeds to tell us that it was basically our fault that he sat other guests at our table because we didn't leave anything at the table to demonstrate that we were seated there. This was absolutely ridiculous. It is restaurant's responsibility to keep track of where you seat your guests. We visited the restuarant the day prior and did not have to do anything of the sort. Needless to say we did not return to the restaurant the next day. Joel never took responsibility for his own error, never offered a proper apology, and lacked the customer service one would expect to receive at a 5 star hotel. We were terribly disappointed and embarrassed as other guests watched us as we stood with plates of food in our hands while trying to resolve the error.
The Bristol Panama Hotel in Panama City is ideally located close to restaurants, bars, shopping, and local attractions. The decor emphasizes luxury created and curated by local and regional designers. In this setting, Old World sophistication meets 21st century amenities like walk-showers and spa services. The people are the best asset to the hotel. From the moment you check in until you check out, the staff makes you feel like family and not a visitor. With continent breakfast included in your stay and a bar menu to die for, your hunt for local Panama cuisine will find you at this hotel.
This is a perfectly fine hotel in downtown Panama City - if that is where you need to be. Not much inviting for walkers in the immediate neighborhood. We had a room in the Executive wing with a sitting room and big bathroom. Service was a little hit and miss (eg no glasses or wash cloths) but remedied quickly on request. Restaurant is OK - remember that you can order off the menu if you don't see what you want on the breakfast buffet.
I had a room in the Executive Tower. It was huge and very comfortable with separate bath, shower and toilet. I didn't have breakfast, but did have dinner in the restaurant one night and that was very good.
My one warning concerns noise from private functions. The main event room, unusually, is located on the 5th Floor. On one night, music coming from it was so loud it literally rattled the windows in my 10th floor room until 1am. When I rang Reception, they quite curtly told me there was nothing they could do. When I finally got hold of the General Manager to share the view that you do at least expect to be able to sleep in a 5 star hotel she was very apologetic and paid for my dinner in the restaurant by way of compensation.
As others have said, traffic outside the hotel is a big problem in the week. My tip is not to order an Uber until you have exited the hotel, turned left, and walked 200m downhill to the big traffic intersection. Much easier to be picked up there. And save that location as a favourite for getting back.. It's a nice walk to the Old Town as well along the seafront if you have an hour to spare.
I stayed in this hotel October 19th to the 25th 2018. I guessing that It was the poorer side of the hotel. When i got to my hotel room both beds were sunk in and mattresses worn out. I just took it for what it was and didnt complain. On my 4th day I came back to my room for the evening and found the foulest of odors. I complained went downstairs the lady at the front desk told me to go back to my room the hotel is full and she would send someone to check the room. She then came up obviously embarrassed frowned and said oh yes went downstairs to find another room as the hotel is full she said. Got to the new room of course with sunk up mattresses this new room shower head was not working properly toilet made awful noise internet was cutting in and out and the fridge did not work. I complained she told me the hotel is full which I knew was lie because I was there for 7 days and saw 3 people on the elevator. She promised to send someone the following day to check the existing problems. I never heard from someone else at the hotel I would give them a 2 star.