American Trade Hotel
What We Love
- The hotel is from the crack team behind Ace Hotels
- The coffee beans at craft roaster Café Unido are from Panama farms
- Danilo's Jazz Club is a new hub for the city's nightlife crowd
- The Panamanian-American fusion menu by chef Clara Icaza at the Dining Room
What To Know
- Free WiFi
- The hotel is ideally located in the historic neighborhood of Casco Viejo
- Pets are allowed, although there are restrictions
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Leave it to the brilliant minds behind Seattle’s Ace Hotel empire to capture the relaxed, artsy-cool spirit of Panama City. A joint undertaking between Atelier Ace, Panama City–based Conservatorio, and Commune Design, this four-story hotel is set in the historic neighborhood of Casco Viejo and housed in a 1917 neoclassical landmark building. (The name is a reference to its origin as a department store called the American Trade Developing Company.) Expect the kind of pared-back urban cool we’ve come to expect from this designer gang, along with Latin American colonial touches like hand-painted tiles, potted palms and ceiling fans. Naturally, you’ll also find such Ace essentials as Third Wave coffee and a lobby that doubles as a neighborhood lounge. Hit the louche jazz club, named for Panamanian pianist Danilo Perez, and snack on dishes that range from Latin-inflected (plantain empanadas, pulled pork with avocado, escabeche) to U.S.-inspired classics like hamburgers and po’boys at Clara Icaza’s Dining Room; Icaza is considered one of Latin America’s best chefs.
In the Area
Hike to the summit of Cerro Ancon, a 654-foot hill overlooking Panama City. The trek is worth it for the breathtaking views. Once you’re back down, hit the Miraflores Visitor Center, a top spot to witness the fascinating workings of the Panama Canal, before joining a walking tour of Casco Viejo with Urban Adventures, which employs local guides. Afterward, recaffeinate at the charming Café de Asis, which is housed in a beautifully restored 19th-century building, before having a sorbet or ice cream at cult ice-creamery Gran Clement, also located in the old quarter.
How to Get There
We wanted to stay in Casco Viejo and experience the old world charm. ATH has good reviews and looked nice. We got a corner room for the views. The room was spacious , clean and comfortable. ATH is in a good location in Casco Viejo too.
That’s about all the good things we experienced.
When we arrived at 10pm, there we no staff to welcome us at the door and help with luggage. The check in was clinical , business like. No offer to help with luggage or show us our room. No town map was given too , no suggestions for dining options or
Tour attractions .
It was akin checking into a hostel!
There were no complimentary water bottles in the room that night so I used the mini bar mineral water. Next day I explained to the counter staff- he said the complimentary bottles are placed in rooms around 6pm and since we hadn’t checked in at that time, no bottles were given! What a ridiculous reason... and he made no effort to waive the charge and apologise.
We didn’t eat at teh restaurant but it seemed busy during meal times.
The building is nice , lovely tiled floor ,an old lift, large mirrors in the lobby etc.. but the staff arrive falls far short . For the price of the room , this was unacceptable .
When we checked out, the staff was nicer and he waived the mini bar charge.
I doubt I will stay here again- overpriced , poor staff service . Disappointing indeed
The hotel is in a very nice central location, a lot of money has been spent on refurbishing it.
On our arrival we checked in and left for a tour of the city. Our bags were left unattended and unidentified in the public foyer area for three hours until our return. No apology until I insisted on speaking to the manager. The rooms are spacious, the room we had, had an erratic on off dribble for a shower.
Breakfast in the morning was poor, packet juice and bitter coffee. With breakfast you could either have a glass of juice or some fruit. If you had both it was three dollars and twenty one cents for one small glass of juice.
For a high end hotel the staff did not have any interest in what the customer needed.
We stayed a second night before flying home.
On our bed we found a warning of a noisy wedding and two sets of ear plugs. Had I known in advance I would have stayed closer to the airport and got more sleep.
We had what was called a take away breakfast. A glass of juice in an unsealed container, a pot of yoghurt and two small glass jars of preserves a tiny container of muesli and a banana.
The manageress was very helpful. The rest of the staff need to be thoroughly trained in the idea of professional customer service and appearance. There are several other hotels in the area. I would suggest trying one of those.
We had a great stay at American Trade Hotel. Reception staff are excellent. Rooms are comfortable and well appointed. We had a 4th floor room overlooking the square and out to the water. It was very nice, some rooms have porches, ours did not, but it was too hot anyway. The pool is nice for cooling off, not for swimming. Breakfast is a small buffet, adequate selection, tasty. Coffee is very strong! Wifi is included. Matthew at reception is very helpful, sharing his favorite sites in the area and offering great restaurant suggestions.
Nice location in the old town. Architecture charming. Room amenities were fine.
Unfortunately we were only staying one night with an early flight the next day. Upon checking in they seemed hassled. No one informed us there was a night club (or disco) right outside our second floor room. Upon calling late that night, the front desk said they had heard several complaints and they "were taking care of it". They were obviously blowing us off as it went on unabated. The next morning the front desk was unapologetic and claimed to be without a manager and "all out of comment cards".
An offer of another room, earplugs, or even a warning when checking in would have been the least they could have done. This is priced like a luxury hotel but without the service.
The building is beautiful. The rooms are large and beds are comfortable. The shower was amazing. Sure, Panama City has large modern hotels but anywhere has that. Get a feel for the culture and style of the old city. The service was wonderful, the rooms were clean, and the location cannot be beaten. I cannot say enough good things about this hotel and would come back in a heartbeat.