Hotel St Moritz, Queenstown – MGallery Collection
What We Love
- The comforts of an urban hotel with the beauty of a mountain lodge
- Dramatic setting on Lake Wakatipu with views to the Remarkable Mountains
- The steamy hot tub garden
What To Know
- There’s a parking fee of $12 per night
- In-room WiFi costs around $8 for 2 hours; high-speed Internet (wired) costs around $24 for 24 hours
- There’s a rollaway bed fee of $48 per night
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
This stunning property on pristine Lake Wakatipu close to Queenstown’s bars and restaurants offers something for stylish urbanites and outdoorsy types alike with stone fireplaces, wood beams and rustic chandeliers. The 142 comfortable rooms and suites have balconies to help you make the most of the dramatic vistas. Inside, they’re decorated in neutral shades with restrained use of gem-inspired hues. The Lombardy Restaurant, which serves international dishes, has bold black and white striped chairs and a central wood-paneled bar; The Library is a quieter area with comfy leather seats where guests can curl up and read. Other highlights include a hot tub garden straight out of the Swiss Alps.
In the Area
Brunswick Street, which runs along Queenstown’s Lake Esplanade, is well placed for Queenstown Beach — a summer hotspot on the edge of crystal clear waters. Go kayaking, take a jetboat ride or book a more leisurely cruise on the TSS Earnslaw, a vintage steam ship that dates back to 1912. It’s a short walk to the resort town’s restaurants and bars, including Barmuda, which has a courtyard fireplace for chilly evenings. It’s when the temperatures drop (June to October), that the party scene really gets going thanks to the four excellent ski resorts within easy reach.
How to Get There
This is a very lovely hotel with well trained staff. Our lake front suite was spacious and well appointed with a stunning view. We had dinner in the hotel dining room and had a table with lovely view there as well. We enjoyed dinner but felt the chef was trying a little too hard with sauces, etc...Our stay was enjoyable and have no problems giving this hotel high marks.
This is a really nice hotel at the top of a REALLY big hill. Quiet, immaculate, with a great restaurant, we arrived at our room to find it had a small balcony with a wonderful view (see below.) Breakfast was varied and delicious. The staff was friendly and helpful. This was the last stop on a 6-week trip to Australia and New Zealand and we were a bit sad that it was coming to an end. The St. Moritz was the perfect place to spend our last few days.
We enjoyed our stay for two major reasons. Our first night was in preparation for an overnight cruise on Doubtful Sound. Staff knew this and were prepared having arranged for our luggage to be stored and the bill to be carried over. When we returned our luggage was already in our room. Staff were aware of our travel needs and supported us at every step. The rooms are extremely well maintained, comfortable and well resourced. All staff are focussed and carry out their roles to a high standard. Clearly a well managed hotel, where staff feel valued and enjoy their roles!
I would have rated this 5* had the power failure not shown up a weakness in the hotels system. The staff handled this situation extremely well, keeping a keen eye on customer needs. The owners need to be as good as their staff!
Don't get me wrong when reading this review as my review does not in any way say anything about the quality of this hotel.
My review is to highlight a very severe shortcoming that this hotel has - and that is it does not have a back up generator to supply power to guest rooms, lifts, corridors or even the reception area in the event of a power failure.
On 10 Feb Queenstown had a major power disruption that went on for 4 hours or so. This hotel "literally went dark as sun set". The rooms were pitch dark, corridors and emergency staircases were looking like haunted dimly lit areas, the lifts were not working, and the staff had no idea what plans they were supposed to follow/implement in such a situation.
We travel a lot, but this is the first time we have seen a 5 star hotel without a back up power good enough for effectively catering to its guests in the event of a power failure. This is not really an acceptable thing. Lighting up a few dim emergency lights along the corridors is not a back up plan at all.
I felt bad for the staff on duty at this time. I do not think it was their fault at all that they were not ready for such a situation - it is the hotel management and owners' shotsightedness that led to such a pathetic situation for guests over those few "literally pitch dark hours". The hotel seriously needs to come up with a good solution for similar eventualities in the future.
In summary this is a good quality 5 star hotel with a very poor power back up plan.
Great Hotel, lives up to its nameRooms / suites amazing. Bathrooms wonderful, we ate in the restaurant on the first night. 3 course menu, really good value and overall the staff were very helpful Location was good, very central,the offer of green cab to come up the hill was a great thought, though we did not use this service