100%
Members Recommend
4.5
Very Good 381 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Staff to guest ratio is four to one
  • Indoor saltwater pool with toasty fireplace to warm up by after your swim
  • Butler’s cupboard in each suite allows for discreet drop off of newspapers, shined shoes and room service trays
  • Playable musical instruments grace each suite, including guitars, pianos and harps
  • State-of-the-art sound system with bedside console to control lights and iPod
  • Sunday brunch in the Courtyard Café, which has soaring ceilings and romantic banquettes
  • High tea served daily from 12:30 to 6 p.m. in the Tea Room
  • Free WiFi
  • READ MORE: 72 Hours in Ontario

What To Know

  • Constructed in 1927, this neogothic hotel went through a full rebuild and was reopened in 1999 after being closed for nine years
  • The property was last renovated in October 2011
  • The first luxury condominium hotel in the city, it features 25 residences in a tower above the original building
  • Many guests treat it as a home, and it is not uncommon to see people in white terrycloth robes riding the elevator to the pool or spa
  • Because of its discreet staff and elegant yet comfortable decor, it is a favorite for post-op cosmetic surgery patients
  • Minibar prices are five-star. A bottle of Belvedere vodka will set you back more than $200

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at Windsor Arms Hotel, you’ll be centrally located in Toronto, minutes from Gardiner Museum and Toronto Public Library. This 5-star hotel is close to University of Toronto and CN Tower.

Make yourself at home in one of the 28 air-conditioned rooms featuring iPod docking stations and LCD televisions. Digital programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include phones, as well as safes and complimentary newspapers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a sauna. Additional amenities at this Victorian hotel include complimentary wireless Internet access and tour/ticket assistance.

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk.

How to Get There

Windsor Arms Hotel
18 Saint Thomas St
Toronto, M5S 3E7 Canada

Reviews

4.5 Very Good 381 Reviews
Amazing stay!!
Reviewed 1 day ago

My wife and I stayed at the Windsor Arms hotel last night to celebrate her birthday, the plan was to spend a night away from the kids and relax, And relax we did! The hotel had everything to with that. From the friendly concierge at check in offering to open the already closed pool for us (as it was 11 PM) to the super fun bar tender, to the amazing bed and great jacuzzi, to the excellent massage at the spa, the hotel was simply fantastic!!! We are already looking forward to our next stay at the hotel! We would strongly suggest it to anyone looking for a great stay in Toronto. Simply fantastic!!

Not even close to what it used to be...
Reviewed 6 days ago

Service is NOT a priority at the Windsor Arms. Period.

Everything starts and ends at the front desk and that is where the major downfall takes place at the Windsor Arms. Normally we wait to write a review, but with the poor handling of a few requests by the front desk has us peeved enough to get this out to LinkedIn asap.

First mistake, major confusion over rates. Partly our fault, but they way the front desk handled once we arrived didn't get us off on the right foot. Once the booking was already completed on Hotel Tonight, the fact that the front desk misquoted the rate when we called and asked for clarification before we booked online, they did nothing to make up for the reality we ended up being charged for more than they said it would be. (They will and have already blame Trip Advisor).

Let's jump on the old, run down feel. How this place gets the rates they do is not in line with the way this place has been kept up. Sure there is wonderful history, but it is not what it used to be. This place is just flat out old, but surely not charming.

Head into the bar (the bartenders are wonderful), however, the pours are small and the food was terrible. Seriously, nothing we had was what anyone would expect from a 5 star hotel. Skip both. What happened to the old school piano bar and amazing experiences this place used to have?

What about the room? Big = yes, old = yes, comfortable = kinda, did the shower head leak = yes, would we stay here again = NO.

Finally, before we checked out our flight was majorly delayed. We only asked for a 1pm check out, just 1hr past the norm and we got an emphatic no. The front desk person said we have check-ins starting between 1-2pm and we need you out. What? BS we said, as check-ins do not start until 3pm so we asked to speak to a manager. He transferred us to someones voice mail. Wow. Great customer service once again = NOT

Have we heard back from this manager. No.

Lot's os "no's" at this hotel. Thus, once again would we ever stay here again NO would we recommend anything about this place? No.

When in TO say NO to Windsor Arms

Afternoon Tea
Reviewed 2 weeks ago

After looking at the menu I wasn't looking forward to my nieces' bridal group tea. I was very pleasantly surprised. I have allergies to gluten, eggs and dairy, another in our group has seafood allergies. After mentioning this to our server he spoke to the kitchen and came back to report on what was available: we each received our own tiered "stack" of scones, sandwiches and desserts. In my case the scones were vegan, and very tasty. The sandwiches were okay, the mushroom bites excellent, and the desserts were yummy (since I can rarely have dessert in a restaurant this was an extra special treat). The guests without food sensitivities thoroughly enjoyed their offerings. Each of us had a different tea, and there were no complaints. The room and table settings are very pretty. Our server was excellent and wasn't at all put out by our food dilemna--he wanted to make sure that we had a good time too. The pace is slow, perfect for chatting and enjoying the ambiance, food and company--don't come if you are in a hurry.

Sunday Brunch at Windsor Arms
Reviewed 2 weeks ago

We had a very enjoyable Sunday Brunch at the Windsor Arms. The dining room, though smaller, but very cosy and tastefully decorated. Lots of choices and food is good. Very comfortable seating, and you don’t have the usual hustle and bustle of the crowd. Excellent service. The pianist/singer is really good, complimenting an enjoyable dining. Great dining experience.

Great High Tea - so much food!
Reviewed 3 weeks ago

Came to the Windsor Arms for high tea with some friends during a weekday. Service was unhurried and a bit slow, nice choice of tea and amazing, fresh food.

The quiche and finger sandwiches were very fresh and delicious, scones were amazing with the jam and clotted cream. I was quite full and could not thoroughly enjoy all of the desserts, but the ones that I did have, were amazing (Dulce de Leche macaron was incredible).

The lovely tea service and beautiful ambience really set the tone.... will definitely return with my daughter!

Would highly recommend the afternoon team at the Windsor Arms!