100%
Members Recommend
4.5
Very Good 399 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Staff to guest ratio is four to one
  • Indoor saltwater pool with toasty fireplace to warm up by after your swim
  • Butler’s cupboard in each suite allows for discreet drop off of newspapers, shined shoes and room service trays
  • Playable musical instruments grace each suite, including guitars, pianos and harps
  • State-of-the-art sound system with bedside console to control lights and iPod
  • Sunday brunch in the Courtyard Café, which has soaring ceilings and romantic banquettes
  • High tea served daily from 12:30 to 6 p.m. in the Tea Room
  • Free WiFi
  • READ MORE: 72 Hours in Ontario

What To Know

  • Constructed in 1927, this neogothic hotel went through a full rebuild and was reopened in 1999 after being closed for nine years
  • The property was last renovated in October 2011
  • The first luxury condominium hotel in the city, it features 25 residences in a tower above the original building
  • Many guests treat it as a home, and it is not uncommon to see people in white terrycloth robes riding the elevator to the pool or spa
  • Because of its discreet staff and elegant yet comfortable decor, it is a favorite for post-op cosmetic surgery patients
  • Minibar prices are five-star. A bottle of Belvedere vodka will set you back more than $200

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
City Classic Lobby living room home lighting mansion flower

Overview

The Review

With a stay at Windsor Arms Hotel, you’ll be centrally located in Toronto, minutes from Gardiner Museum and Toronto Public Library. This 5-star hotel is close to University of Toronto and CN Tower.

Make yourself at home in one of the 28 air-conditioned rooms featuring iPod docking stations and LCD televisions. Digital programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include phones, as well as safes and complimentary newspapers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a sauna. Additional amenities at this Victorian hotel include complimentary wireless Internet access and tour/ticket assistance.

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk.

How to Get There

Windsor Arms Hotel
18 Saint Thomas St
Toronto, M5S 3E7 Canada

Reviews

4.5 Very Good 399 Reviews
Windsor Arms Brunch - BEWARE!!!
Reviewed 3 days ago

Bought 2 Brunch Deal from WagJag and it was the worst brunch I’ve ever had... Old leftovers and a very limited breakfast menu, along with terrible Eggs Benny!!! I spent $170.30 for my wife and I, then they charged me $40.00 for my 4 year old daughter, who eats less then a mouse!!! I also used there valet, my stupidity at $30.00... After driving home, my wife mentioned, we had a better breakfast yesterday, going through the drive through at Tim’s and eating in the car on our way to the mall.., Honestly, she’s right!!! I’ve paid the same price in NYC and Vegas, and was blown away with the quality and service, but today was a disaster, even if I paid $20.00, it still was terrible!!!
I even overheard a older lady being criticized by a waiter, for asking where the Mimosa was, disgusting behaviour!!!
Windsor Arms should be embarrassed for a lack of attention and letting I get this bad, shame on them!!!
I wish I could give negative stars...

Stately Victorian Hotel
Reviewed 3 days ago

My stay at the Windsor Arms Hotel went as expected - stately, Victoria, very British feel to the hotel. I liked the large sized room, Molton Brown toiletries, and the harp in my room (a bit different but I enjoyed it). On the down-side, I thought the closet could have used a fresh coat of paint. My biggest gripe was that I couldn't access the gym as it is connected to the spa and the spa was closed. However, the staff was very accommodating as they sent someone to unlock the spa so I could get an evening work out in.

Business Trip
Reviewed 6 days ago

I had the opportunity to stay at the Windsor Arms Hotel for business in October 2018. I stayed for three nights. Overall, I really enjoyed my time at the hotel and would recommend it for those who can dish out the larger budget for it. Here are my notes for the weekend:

Pros:
- The front lobby was recently remolded and it's truly stunning. It's a very impressive sight for those new to the hotel.
- My bed, pillows, and linens were super comfortable.
- I personally enjoyed the area that we stayed in. The shopping was great and my office was a short walk away.
- The breakfast that was served in the lobby area was very good. I only ate there once, but couldn't tell if the meal was free or not. The waiter kept saying "For you, today only, it's free!". The tone was pretty hard to tell.
- The room was quiet and I never heard a peep for other guests on the floor.

Cons:
- My room wasn't ready until 3:30pm, 30 minutes past check-in. For someone traveling from out of the country, it was a pain to have to bum around the area for the extra time.
- The decor of the room makes it feel like a throwback to the 1990s. The color scheme, textiles, furniture... all old school to me. The rooms could really use a refreshing.
- On top of this, the white walls in the room were covered in marks and sometimes dirt. I wonder how often the staff thinks about wiping them down or even doing a fresh coat.
- The lamps in the room are all controlled manually. There's no easy way to turn all of the lights on or off. Made for a tricky situation if you had to get up in the middle of the night to use the bathroom.
- Not enough outlets near the bed and desk.
- Very small fitness center with little natural light.

Brides Beware!
Reviewed 1 week ago

I had a terrible experience with the Windsor Arms Hotel. I had booked this venue six months in advance for my wedding night, which was great because it was a relief to have it organized and not to have to worry about it. There are plenty of other things to organize for a wedding so it was good to have it done. I even rang them a few weeks out from the event to confirm it was for a wedding and make sure it was all logged into the system. Everything was sorted....at least so I thought...

Four days before the wedding I am busy showing overseas guests around Toronto and my fiance (now wife) receives a call asking us to cancel our accommodation because a corporate function has booked the hotel. WOW. What a great way to make a bride more stressed just before the wedding. We were basically told that it would be noisy and loud and we wouldn't want to be there. My impression was they just wanted our room so they could charge a much higher rate to the corporate guests. So four days out from the wedding we needed to find alternate accommodation. Like we didn’t have anything else to organize!

Now I must give credit to the staff member from the Windsor Arms who originally rang. She did understand the issue that had been created and the stress that this had caused my fiancé. She did assist in helping secure alternate accommodation which we were thankful for. However, the impression that we received was that this assistance was not supported by management. In fact, we even received an email from the general manager, after we had organized the alternate accommodation, basically saying that they didn’t understand why this was a big issue and that they actually didn’t even know we had booked the accommodation for our wedding night…..really! After how many phone calls and emails?! What a wonderful wedding gift…I will never be going back again.

Very Uprofessional
Reviewed 3 weeks ago

My husband and I stayed at this hotel for our mini honeymoon. We weren't overly impressed with the hotel, found it to be overpriced for what it was, but it had a a nice charm to it and we enjoyed a night out.

Fast forward to September of this year... the hotel charged my credit card $900, 7 months after my initial stay. The hotel could not figure out the charge and were unable to help me and directed me to my bank to get my money back.

My issue with this is that this hotel has kept my card on file for almost a year, and was able to charge my card almost $1000 - and when I looked for some help on the matter no one, not the manager or financial department seemed to be concerned that their establishment made an error. They just shrugged it off and told me to deal with my bank.

The manager that I spoke to became so irate that he began to raise his voice to me, then ultimately hung up on me. I've never dealt with someone more unprofessional than this person, who is apparently a manager in hospitality driven field.

I am totally shocked with this hotel, and would never recommend to stay there. There are many other wonderful hotels in Toronto that I would suggest for the same price they charged.