100%
Members Recommend
4.5
Very Good 411 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Staff to guest ratio is four to one
  • Indoor saltwater pool with toasty fireplace to warm up by after your swim
  • Butler’s cupboard in each suite allows for discreet drop off of newspapers, shined shoes and room service trays
  • Playable musical instruments grace each suite, including guitars, pianos and harps
  • State-of-the-art sound system with bedside console to control lights and iPod
  • Sunday brunch in the Courtyard Café, which has soaring ceilings and romantic banquettes
  • High tea served daily from 12:30 to 6 p.m. in the Tea Room
  • Free WiFi
  • READ MORE: 72 Hours in Ontario

What To Know

  • Constructed in 1927, this neogothic hotel went through a full rebuild and was reopened in 1999 after being closed for nine years
  • The property was last renovated in October 2011
  • The first luxury condominium hotel in the city, it features 25 residences in a tower above the original building
  • Many guests treat it as a home, and it is not uncommon to see people in white terrycloth robes riding the elevator to the pool or spa
  • Because of its discreet staff and elegant yet comfortable decor, it is a favorite for post-op cosmetic surgery patients
  • Minibar prices are five-star. A bottle of Belvedere vodka will set you back more than $200

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
City Classic Lobby living room home lighting mansion flower

Overview

The Review

With a stay at Windsor Arms Hotel, you’ll be centrally located in Toronto, minutes from Gardiner Museum and Toronto Public Library. This 5-star hotel is close to University of Toronto and CN Tower.

Make yourself at home in one of the 28 air-conditioned rooms featuring iPod docking stations and LCD televisions. Digital programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include phones, as well as safes and complimentary newspapers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a sauna. Additional amenities at this Victorian hotel include complimentary wireless Internet access and tour/ticket assistance.

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk.

How to Get There

Windsor Arms Hotel
18 Saint Thomas St
Toronto, M5S 3E7 Canada

Reviews

Nice but not 5 star... 4 is more accurate
April2179

We are from Toronto but stayed here for our anniversary. I’ve stayed at three of the other top end hotels in Toronto and so think I can accurately say that there are some very nice things about the Windsor Arms but it needs to step up its game if it wants to be considered 5 star.

Don’t get me wrong. We had a good time mostly because the room was so fabulous and we were happy to be out on the town. I would probably even recommend the hotel but I would say keep your expectations in check.

The room was by far the highlight. Our suite was spacious and beautiful. It had a piano which was so fun for someone who used to play. If you are visiting Toronto, the neighbourhood is a good choice. Quiet, pretty street near lots of things. Windows that actually open in the rooms is a nice touch. The pool and sauna were nice although small and lacking windows.

With everything else tho, I found the hotel wanting. For example,
- no in room movies (just plain old cable and a relatively basic package at that)
- the “Butler” didn’t seem to know much - I asked him where the gym was. He told me he didn’t know.
- no water in the room unless you wanted to pay for one from the mini bar
- turn down service was lacklustre - I think they took a towel off of the bed and closed the blinds. Did not restock bathroom amenities. Did not leave anything on the pillow. No water.
- Living room bar was mostly. We sat at an empty table only to find it had not been wiped down (to be fair, it was quickly attended to). My drink wasn’t very good (tho my husband liked his). When I didn’t drink it, no one asked why
- service generally did not have the smoothness that typically comes with 5 star places
- initially no server in the breakfast room when we went down. Breakfast buffet looked very so so. We ended up eating elsewhere.
- bathroom seemed dated with some basic design flaws (eg. No convenient place to hang towel from the shower). Bathroom amenities were a nice brand (Molton Brown) but only basic things provided.

Elegant and charming
AbeLincoln115

We chose the Windsor Arms primarily for its location and advertised Old World elegance and charm. It did not disappoint.

The hotel is very well situated on a quiet street just off of a main downtown street with lots of high-end shopping and restaurants within walking distance. We took a fixed-price limo ride from the airport that made its way to the hotel within 40 minutes, during the afternoon rush-hour. Check-in was smooth but formal, and the suitcases delivered to our spacious room, a two-bedroom suite on the top floor, without delay.

I liked that we could open our windows, but it wasn't necessary as the air conditioning throughout our stay was perfect, quiet and fully functional in every room (each having its own control). There are control panels at the entrance to our room that added lighting to the rooms -- sometimes this ws needed as the room lamps were not always adequate. Room furnishings were lush, almost Tudoresque -- and luxuriously so. I could have been somewhere in an English country home. And the guitar hung on the wall was a cute touch. Friends who stayed in the very next room also had a guitar on their walls.

We appreciated the Molton Brown amenities in the bathroom, but the toilets occasionally were incredibly loud when flushed and took a while to refill.

We found the indoor swimming pool located down the hallway to be on the small end but incredibly hot and stuffy because of the salt water used in the pool -- no natural light made the whole area less attractive. The only other "negative" was that we found the breakfast offerings and service there to be a little wanting.

But overall this was a great place to stay at, and we'll definitely stay here again on our return to Toronto.

CLASSY AND QUAINT
Hotzie

we've enjoyed our stay here. The hotel is small and personal, the rooms are huge and comfortable. It's in a great part of town. Kosher dinner is available on request. It also has the ability to hold functions and celebrations.