100%
Members Recommend
4.5
Very Good 400 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Staff to guest ratio is four to one
  • Indoor saltwater pool with toasty fireplace to warm up by after your swim
  • Butler’s cupboard in each suite allows for discreet drop off of newspapers, shined shoes and room service trays
  • Playable musical instruments grace each suite, including guitars, pianos and harps
  • State-of-the-art sound system with bedside console to control lights and iPod
  • Sunday brunch in the Courtyard Café, which has soaring ceilings and romantic banquettes
  • High tea served daily from 12:30 to 6 p.m. in the Tea Room
  • Free WiFi
  • READ MORE: 72 Hours in Ontario

What To Know

  • Constructed in 1927, this neogothic hotel went through a full rebuild and was reopened in 1999 after being closed for nine years
  • The property was last renovated in October 2011
  • The first luxury condominium hotel in the city, it features 25 residences in a tower above the original building
  • Many guests treat it as a home, and it is not uncommon to see people in white terrycloth robes riding the elevator to the pool or spa
  • Because of its discreet staff and elegant yet comfortable decor, it is a favorite for post-op cosmetic surgery patients
  • Minibar prices are five-star. A bottle of Belvedere vodka will set you back more than $200

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
City Classic Lobby living room home lighting mansion flower

Overview

The Review

With a stay at Windsor Arms Hotel, you’ll be centrally located in Toronto, minutes from Gardiner Museum and Toronto Public Library. This 5-star hotel is close to University of Toronto and CN Tower.

Make yourself at home in one of the 28 air-conditioned rooms featuring iPod docking stations and LCD televisions. Digital programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include phones, as well as safes and complimentary newspapers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a sauna. Additional amenities at this Victorian hotel include complimentary wireless Internet access and tour/ticket assistance.

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk.

How to Get There

Windsor Arms Hotel
18 Saint Thomas St
Toronto, M5S 3E7 Canada

Reviews

4.5 Very Good 400 Reviews
Not even a 3-1/2 star
Reviewed 4 days ago

It’s sad when such a beautiful building and classic Torontonian landmark goes downhill.

Most of us have at least dined it attended a luncheon or reception at the Windsor Arms Hotel. I’ve attended dinners, weddings, receptions and business functions, dating back to the 1980’s but never stayed here.

We decided on a staycation and to experience the spa the next day. My spa review will come later but here is the hotel short and sweet:

1/ If you’re expecting a 5-star. Don’t.
2/ If you want a large room with a living area and an ample spaces bathroom. Yes.
3/ Room service— awful. The staff are not knowledgeable and they simply don’t know how to prepare a table. The jam and butter were served in espresso cups and the jam, which looked like ketchup, was a basically a strawberry smoothie— watery, not sweet— it wasn’t jam. Over easy eggs were over hard... you get the picture.
4/ If you play a harp, you will be very happy because the junior suite had one. Not sure if it was tuned or not.
5/ Bathroom dinner had two settings- on and off. Not much of an attenuator.
6/ No double lock on the door or a way to notify staff that you didn’t want to be bothered.
7/ If you’re a vegetarian— be sure to check what includes meat because the “eggs Florentine with spinach” sit on a thick slab of pea meal bacon.

I certainly hope that Windsor Arms will pick up its game. Toronto has so few true 5-star hotels and while the hard product in this hotel could be easily brought up to a 5-star standard with some quick fixes, it seems that it’s the soft product that usually suffers the most at so-called 5-star hotels in Toronto.

Best location and really confortable
Reviewed 2 weeks ago

First, Windsor Arms location is fantastic! In a great neighborhood, walking distance from nice restaurants and shops, but the street is quiet and calm during day and night.
Staff is also kind and treated us really well.
Rooms are really confortable, with nice amenities and confortable bed.

For a 5 star it treats customers like a 2 star
Reviewed 3 weeks ago

Stayed here for the weekend, on my first night I ordered room service and the Butler didn’t listen to my direct instructions for how to prepare the steak ie gravy on the side and instead of saying sorry and that he will make it again. He argued saying I’m lying, I didn’t tell him that, and was extremely rude. When I told him I don’t like his tone of voice and that he was being aggressive, he then apologised and came to take the tray. When he came to the room he was extremely passive aggressive and said to me, I am wrong and that I did not tell him as such. Then he left and brought the replacement.

Other than this incident, it was a great stay!

Stately Victorian Hotel
Reviewed 1 month ago

My stay at the Windsor Arms Hotel went as expected - stately, Victoria, very British feel to the hotel. I liked the large sized room, Molton Brown toiletries, and the harp in my room (a bit different but I enjoyed it). On the down-side, I thought the closet could have used a fresh coat of paint. My biggest gripe was that I couldn't access the gym as it is connected to the spa and the spa was closed. However, the staff was very accommodating as they sent someone to unlock the spa so I could get an evening work out in.

Business Trip
Reviewed 1 month ago

I had the opportunity to stay at the Windsor Arms Hotel for business in October 2018. I stayed for three nights. Overall, I really enjoyed my time at the hotel and would recommend it for those who can dish out the larger budget for it. Here are my notes for the weekend:

Pros:
- The front lobby was recently remolded and it's truly stunning. It's a very impressive sight for those new to the hotel.
- My bed, pillows, and linens were super comfortable.
- I personally enjoyed the area that we stayed in. The shopping was great and my office was a short walk away.
- The breakfast that was served in the lobby area was very good. I only ate there once, but couldn't tell if the meal was free or not. The waiter kept saying "For you, today only, it's free!". The tone was pretty hard to tell.
- The room was quiet and I never heard a peep for other guests on the floor.

Cons:
- My room wasn't ready until 3:30pm, 30 minutes past check-in. For someone traveling from out of the country, it was a pain to have to bum around the area for the extra time.
- The decor of the room makes it feel like a throwback to the 1990s. The color scheme, textiles, furniture... all old school to me. The rooms could really use a refreshing.
- On top of this, the white walls in the room were covered in marks and sometimes dirt. I wonder how often the staff thinks about wiping them down or even doing a fresh coat.
- The lamps in the room are all controlled manually. There's no easy way to turn all of the lights on or off. Made for a tricky situation if you had to get up in the middle of the night to use the bathroom.
- Not enough outlets near the bed and desk.
- Very small fitness center with little natural light.