Windsor Arms Hotel
What We Love
- Staff to guest ratio is four to one
- Indoor saltwater pool with toasty fireplace to warm up by after your swim
- Butler’s cupboard in each suite allows for discreet drop off of newspapers, shined shoes and room service trays
- Playable musical instruments grace each suite, including guitars, pianos and harps
- State-of-the-art sound system with bedside console to control lights and iPod
- Sunday brunch in the Courtyard Café, which has soaring ceilings and romantic banquettes
- High tea served daily from 12:30 to 6 p.m. in the Tea Room
- Free WiFi
- READ MORE: 72 Hours in Ontario
What To Know
- Constructed in 1927, this neogothic hotel went through a full rebuild and was reopened in 1999 after being closed for nine years
- The property was last renovated in October 2011
- The first luxury condominium hotel in the city, it features 25 residences in a tower above the original building
- Many guests treat it as a home, and it is not uncommon to see people in white terrycloth robes riding the elevator to the pool or spa
- Because of its discreet staff and elegant yet comfortable decor, it is a favorite for post-op cosmetic surgery patients
- Minibar prices are five-star. A bottle of Belvedere vodka will set you back more than $200
- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at Windsor Arms Hotel, you’ll be centrally located in Toronto, minutes from Gardiner Museum and Toronto Public Library. This 5-star hotel is close to University of Toronto and CN Tower.
Make yourself at home in one of the 28 air-conditioned rooms featuring iPod docking stations and LCD televisions. Digital programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include phones, as well as safes and complimentary newspapers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a sauna. Additional amenities at this Victorian hotel include complimentary wireless Internet access and tour/ticket assistance.
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk.
How to Get There
Very central and quiet. Historic hotel, spacious rooms. On the negative side the place has missed the last 10 years to do some refurbishments. It is not a top place anymore, but totally OK. From an European poit of view, for 400 dollars / night you would expect more.
This "boutique" hotel has one thing going for it: It is in an excellent location. That's it. On the downside, the hotel is not maintained well, the common areas including the hallways are dusty and in need of paint, as are the guest rooms. The air conditioning is not reliable, and the staff is neither helpful, nor accommodating. The owner, George Friedman, who is also the "manager" is downright rude to guests.
We arrived on a Sunday and checked-in. The small lobby was packed with guests waiting to enter a wedding in the ballroom which is entered from the lobby. Within a few hours there was loud music blasting through the entire property. In our suite on the 3d floor you could hear the party and the pulsating bass beat. I went to the lobby to inquire as to whether they could address the noise and how long it would continue for. The desk clerk said that there was a wedding going on and there was nothing that could be done about it. The noise would continue until midnight. When the reservation was made, no one told us that this event would be happening at the same time. We were offered another suite on the 4th (highest) floor. We looked at it, but the sound was the same. I went to the front desk and asked to speak to the manager. The clerk put me on the phone with someone, but that person could not hear me because the music was too loud. I was told that I would receive a call back on my cell phone after I stepped out of the hotel where it was quiet! A clerk called and said that a credit would be applied to the room for half the nightly rate for that night. I said that this was not acceptable, and asked again for the manager. When Mr. Friedman called me back, he told me he was not doing anything more and that "you did not rent the lobby, so you have no right to complain about the noise". I told him that the noise pervaded the entire property and I did not appreciate his rude behavior toward me, the customer. He simply did not care and told me it would quiet down, he is doing nothing more, and hung up on me.
When we returned after dinner the air conditioning was not working in the suite. I called the desk and asked for help. The desk clerk came up and told me that the thermostat needed to be lowered. It was set to 72 and he set it to 60. He said it would work in a few minutes. It did not. I called back and asked for an engineer. I was told there was none. When I complained the following morning to the desk, I was told that the air was actually out in multiple rooms and someone would be fixing it later that day. The air was repaired.
The suite came with a "continental breakfast" which was of very poor quality and choice. On the second morning of our stay there was a mix-up and the same waiter who had attended to us the prior morning set out menus and we placed orders. He then charged us for the same, telling us it was our fault, and that only the continental breakfast was included with the suite. The price of the continental breakfast was the same as the items ordered. I went to the front desk again, and asked for the charge to be removed. The waiter came to the front desk and told the clerk that it was our fault! Eventually, the charge was removed. The service in the dining room at breakfast was poor, and there were also complaints from the other guests present the following morning.
The gym in the hotel has a fair amount of equipment, but is cramped and the air conditioning was not on in the gym at 5 pm in the afternoon. No one was present in the adjacent "spa" at that time.
This hotel apparently enjoyed a good reputation in the past and it was recommended to us by friends. However, it's heyday has clearly ended and the rude owner/manger insured that the experience was not the least bit welcoming.
I stayed here with a friend and her dog. We all loved this intimate, luxury hotel! It's location was perfect--in the university area, half a block off Bloor with all the shops, and only a few blocks from the vibrant Yorkville neighborhood. The historic hotel has retained its glory with a charming lobby and bar/dining room. It serves afternoon tea! The best part, though, was our room--large, with incredibly comfortable beds and a huge marble bathroom with wonderful shower (great water pressure) and big tub, big fluffy towels. All around wonderful hotel. Plus, the staff there was incredibly kind and helpful.