The Ritz-Carlton, Toronto
What We Love
- The indoor saltwater pool is not chlorinated
- TOCA restaurant has its own “cheese cave” stocked with aged local and international cheese—there’s even a cheese tasting menu
- The heated floors in the bathrooms
What To Know
- If you want to grab the wine cellar table for dinner (to impress someone or just treat yourself), make sure to give more than 24 hours’ notice
- There are lots of kid-friendly things here, like a miniature check-in desk and creative family fun packages
- Locals love the TOCA restaurant; the cocktail bar Deq is a less-crowded alternative with a cozy fireplace alcove
- Free WiFi
- Handicap Accessible
- Parking On Site
The Ritz-Carlton matches its great location in the heart of Toronto’s Entertainment District with its global standard of luxury, making this a top pick for everyone from tourists to business travelers. It’s not a bland corporate space, though—Canadian accents add a wonderful sense of place, from the embossed maple leaves to the collection of more than 450 words of art by Canadian artists. And that (albeit stereotypical) Canadian friendliness goes a long way. Rooms are some of the biggest in the city and have tons of storage space (we like being able to unpack and hide our suitcase in a closet), while the bathrooms come with heated floors, double sinks, separate tubs, and TVs embedded in the mirror. Meanwhile, the enormous Spa My Blend by Clarins (the only location outside Paris) offers incredible customized facials and pools infused with green tea—not to mention a view of the skyline.
In the Area
First-time visitors to Toronto will love being able to walk to famous spots like Roy Thomson Hall (don’t miss a performance by the city’s symphony) and stunning historic theaters like the Royal Alexandra and the Princess of Wales. Sports fans can hit all three of the city’s teams in ten minutes: the Maple Leafs, Raptors, and Blue Jays all play nearby. It’s well worth going up to the observation platform at the CN Tower for killer 360-degree views of Toronto. For easy access to the rest of the city, the nearest subway stop is Union Station, an eight-minute walk.
How to Get There
Didn’t know what to expect as normally stay with a rival name. We can honestly say we’ve never experienced such warmth, willingness to please and interesting conversations. The whole Lounge staff are fantastic. Robyn, Olga, Marco and Molene all readily brought our preferred cuppas or tipples to us on arrival in the lounge. The breakfast is excellent and the lunch too. Afternoon tea is just a few snacks but the canapés are varied and tasty. The full bar is available all day long too. Priscilla the concierge manager for the club also gave great advice to us regarding our sightseeing. The views from the club lounge are excellent of the CN Tower and location is good for sightseeing and getting around. Rooms are spacious and very clean. We had trouble (being British!) in turning the lamps off in our room on the first night but some kind soul from housekeeping rescued us. We were sad to leave to go to Niagara but the wonderful picnic Olga and Molene provided us with was a really sweet and thoughtful touch. This won’t be our last Ritz visit - in fact we’ve now booked to stay at the New Orleans Ritz hotel at the end of our Mississippi cruise in a week’s time. Let’s hope it’s just as good!
Our experience here for high tea was very disappointing. We expected stellar service given that it is after all the Ritz!
3 servers rushed to serve us and to ask us for our tea selection before we had a chance to sit and settle.
The sandwiches were beautiful but the bread was not the freshest.
The teapots had no separate filter to take out the loose tea leaves as we don't like it too strong. We asked for extra hot water which took a reminder and over 10-15 minutes before the tea returned. And of course the servers mixed up the teapots!
The scones were quite good but the desserts weren't special.
Upon cashing out, the server also made a mistake with the bill. We were splitting the bill, but she charged me twice, once for half the amount and then another invoice for the full amount. My girlfriend was correctly charged correctly at half the amount.
We won't be returning. Management should pay attention to recruiting and training.
The boys from Chicago visited the R-I-T-Z Toronto again. And, once again we received incredible service from Olga and the crew of the concierge lounge. They are so incredibly accommodating! One night, I completely missed the dinner portion and Olga went in the prep room and made me a plate. Another night, I arrived about 10 mins before closing and she prepared a nice dessert package to bring back to my room after a very long day!
Finally, the management staff at this Ritz Carlton property are simply amazing including Alroy and M-I-T-Z-I. With staff like this at the helm, there is a reason why the boys from Chicago will always return to this hotel when visiting TO.