The Ritz-Carlton, Toronto
What We Love
- The indoor saltwater pool is not chlorinated
- TOCA restaurant has its own “cheese cave” stocked with aged local and international cheese—there’s even a cheese tasting menu
- The heated floors in the bathrooms
What To Know
- If you want to grab the wine cellar table for dinner (to impress someone or just treat yourself), make sure to give more than 24 hours’ notice
- There are lots of kid-friendly things here, like a miniature check-in desk and creative family fun packages
- Locals love the TOCA restaurant; the cocktail bar Deq is a less-crowded alternative with a cozy fireplace alcove
- Free WiFi
- Handicap Accessible
- Parking On Site
The Ritz-Carlton matches its great location in the heart of Toronto’s Entertainment District with its global standard of luxury, making this a top pick for everyone from tourists to business travelers. It’s not a bland corporate space, though—Canadian accents add a wonderful sense of place, from the embossed maple leaves to the collection of more than 450 words of art by Canadian artists. And that (albeit stereotypical) Canadian friendliness goes a long way. Rooms are some of the biggest in the city and have tons of storage space (we like being able to unpack and hide our suitcase in a closet), while the bathrooms come with heated floors, double sinks, separate tubs, and TVs embedded in the mirror. Meanwhile, the enormous Spa My Blend by Clarins (the only location outside Paris) offers incredible customized facials and pools infused with green tea—not to mention a view of the skyline.
In the Area
First-time visitors to Toronto will love being able to walk to famous spots like Roy Thomson Hall (don’t miss a performance by the city’s symphony) and stunning historic theaters like the Royal Alexandra and the Princess of Wales. Sports fans can hit all three of the city’s teams in ten minutes: the Maple Leafs, Raptors, and Blue Jays all play nearby. It’s well worth going up to the observation platform at the CN Tower for killer 360-degree views of Toronto. For easy access to the rest of the city, the nearest subway stop is Union Station, an eight-minute walk.
How to Get There
What made our Ritz Carlton visit most memorable for the visiting Chicago crew is our wonderful server at the Club Lounge. Her name is Olga.
She makes the perfect coffee and cocktails; and she does it with a smile. Olga is what makes the Ritz Carlton Toronto unforgettable.
Please see her and say hello.
This is an excellent hotel. Great location, great gym, good restaurant and good lounge. The Club Lounge in particular is superb if you don't mind paying extra for it. If you're a regular here, be aware the hotel modified many of the club level guest rooms. The new renovations came at the expense of office space. The new desks are low, have no drawers and no readily accessible plugs. The desks are low, have a stool instead of a chair and are more properly described as make-up desks vs business desks. There is less drawer space in the bedroom than before and there is no longer a refrigerator minibar in the room.
Not our first time to Toronto but this time we went big and booked a corner suited for 3 nights. It did not disappoint except we would have wished for a higher floor. The bedroom had an excellent view of the CN Tower but the living area had a view that would have been better if only over the street....anything but but the rooftop service equipment.
We actually thought the bed not as comfortable as the Westin. The bathroom had the lovely in-mirror television but no bidet. The suite felt very spacious because of it's design and wow, a very nice handwritten thank-you note (for our tips) from our maid.
Thinking we'd go out to dinner after, on our first night we stopped in for a bite at the lounge off the lobby. While it was too chilly to enjoy the lovely outdoor patio, we sat inside by a cozy gas fireplace and the food, drinks and service were so good we never left.
Oh, and the bellman had the loudest whistle we've ever heard to call a taxi one rainy night when no taxis were stopping.
Where the Ritz-Carlton exceeds (as comes as no surprise), is their very thoughtful, caring and attentive staff who will spoil you and you will love it.
I was reticent in booking this hotel, as in the past, very old hotels, to me, feel very stuffy and unwelcome.
Even before I arrived, I received several emails from the concierge team asking me I wanted anything, suggestions, and welcoming my wife and I. Very impressed!
When we arrived, smiles and welcoming gestures from the multitude of Front doormen.
We arrived in our room, which was fabulous!!
The concierges in the Club level are beyond helpful. I don't usually use them, but this team sincerely wanted to help, and THEY DID!! From finding small hidden restaurants to suggested walking tour around the city. Fabulous! SHOUT OUT to the fabulous, over and beyond concierge: Guillermo. He was extremely knowledgeable, gave us great suggestions to restaurants and bars. He even sent us to a local bar who is run by an ex-Ritz concierge who treated us like kings!
Definitely going back to the Ritz whenever I go back to Toronto.
It was "Magic".
My wife and I stayed at the Ritz from the 23rd – 29th. This was our 2nd time in Toronto and 2nd time at this Ritz location. I would usually start with the positive but instead I’m going to touch on some things that annoyed me.
• I’m currently a Gold member (last 7 years)
1. There was a daily $100 limit on converting my U.S. currency to Canadian currency per the gentleman at the concierge desk.
o However, our first night the front desk converted $300 U.S. to Canadian for us.
It was suggested we go to CBC by concierge, we did, and they wouldn’t do it because we weren’t. customers complete waste of time.
• FYI - Your competitor Four-season and Hazelton exchanged our currency (ALL of it) with no problem (no limit/great rate)
2. We were not offered an upgrade at the Gold level; I know this is based upon availability.
3. We were however bothered with attempts upon check-in to be upsold to a suite. PLEASE STOP THIS! If I wanted a suite I would have originally booked it, I feel as though its beneath a hotel of your caliber to do this.
• The ladies (specifically) of the concierge desk are wonderful. Big shout out to Elaine for all your help!
• The SPA is wonderful, and I do mean wonderful; everyone on that team is top notch. I wish I could remember everyone’s name, but I can only remember Angela’s she did my nails and my wife’s facial (blonde long hair).
• Housekeeping – we were on the 9th floor, regular room #901. We had the pleasure of having JAYA the hardest working woman I have ever met, and she consistently, everyday went above and beyond to make our stay extraordinary. Thank you!
• TOCA – the food is phenomenal; the service is top notch. Must shout out Leah, Stephanie, the gentlemen servers who work the morning shift, and Jacqueline. They are SO GREAT! Always made us feel welcomed. The signature ravioli is an absolute must!!!!
• We had the signature Tea (proper Tea service) – it was nice, I would recommend it. I should have told the chef how particular I am regarding food. So, I couldn’t eat anything but the sweets. Not the Ritz fault my fault for not communicating.
Long story short if we come back to Toronto we will stay at the Ritz again for the teams and people listed under the positives section. They make this hotel special.