The Adelaide Hotel Toronto
What We Love
- Guestrooms are the city’s most spacious (ranging from 550 to 1,300 square feet); even the smallest could moonlight as suites
- Unimpeachable white glove service
- Chocolates and bottled water come with turn-down service
- READ MORE: 72 Hours in Ontario
What To Know
- This property is popular among business travelers
- Location on a congested, busy street in the city’s financial heart favors convenience over beauty and romance
- High-luxury, bling-heavy decor is not for those looking for the light, fresh, airy or discreet. Crystal, mirrors, black marble and tufted black leather reign supreme
- Free WiFi
- Parking On Site
- Room Service
Make your way past the hotel’s porte cochere, which is adorned with a 500,000-piece cut glass and crystal mosaic mural (and on most days a string of Lamborghinis and Mercedes), and you’ll be greeted by the scent of caviar and champagne wafting through the lobby. (The exclusive fragrance and the so-called “scent installation” were fashioned by local perfumer Tracy Pepe, of Nose Knows.) Similarly luxurious are the lobby’s gleaming marble floors and black crystal chandeliers — a color scheme that seems to take its cue from the Visa Black Card. But most striking is the enormous 1,322-pound Swarovski crystal cherry blossom installation that blooms (and blinds) from behind the front desk.
Bed and Bath
Even standard guestrooms, which start at 550 square feet, feel like suites. Each has high ceilings, plush Italian Bellini linens, tufted leather headboards, fresh orchids, floor-to-ceiling windows and iPod/iPhone/iPad systems. The decor and color scheme (whites, slate-grays, espresso-browns and gleaming beluga caviar–blacks) give the accommodations a strong, masculine and expensive look. The suites seem fashioned for trysting tycoons, with fireplaces and white leather club chairs. The bathrooms are equally large and luxe: The in-mirror TVs are perfect for a soak and a sitcom, and even the bath products (packaged under the name Trump, in case you missed it) are presented on a silver platter.
The sort of place where Gordon Gekko types celebrate closings over wagyu striploin, the America restaurant, on the hotel’s 31st floor, is as flashy the rest of the property, with 24-foot ceilings, heavy velvet curtains and a floor-to-ceiling 1,000-bottle wine wall fashioned after the collection of skyscrapers beyond. Chef Markus Bestig’s seafood-meets-steakhouse menu puts the spotlight on designer protein (think Nova Scotia lobster and local Wellington County beef tenderloin). When the weather is clement, book a table on the outdoor terrace, which has spectacular views of an ever-expanding skyline. Just next door is the two-story PureBeauty Salon and Spa. It features an enormous reception counter made of solid Jerusalem quartz, a 65-foot lap pool that was inspired by 19th-century Russian quartz baths, and a list of de rigueur treatments (facials, manicures, etc.) that use quartz-based products.
In the Area
Catch a performance of the Toronto Symphony Orchestra or, in the early fall, a selection of standout movies during the Toronto International Film Festival, at the bell-shaped Roy Thomson Hall. The Trump Toronto is a Platinum Card’s throw away from an abundance of excellent restaurants. Try Gabardine Fine Grub and Libations, a snug and festive gastropub serving refined comfort food (try the Chinese BBQ pork or the Ontario whitefish tacos). For a latte and pastry, forget Starbucks and make a beeline for Dineen Coffee Company. And if you want a dose of some culture, visit the Design Exchange’s permanent collection highlights, an eclectic mix of decorative arts, graphic design, furniture and housewares.
How to Get There
This is our second stay and third visit to this hotel but the first under the St. Regis brand (it changed name whilst we were there). The hotel was under renovation when we visited in the summer and it was great to see the changes to the lobby and the 31st floor - they are stunning. We didn't dine at the hotel this time but one evening we mentioned going out for Thai food. Everyone from the waitress to concierge chipped in with excellent advice and offered the hotel car to take us there - we were blown away with the hospitality.
The rooms are just as we remembered them with some lovely new touches. Bathroom towels all seem brand new! Housekeeping respected privacy signs and found time inbetween to bring the room back to check-in standard.
I had a large package delivered to the hotel which only arrived after our departure. This was the mistake of UPS but the hotel was so gracious in handling the package and ensured it made it back to UPS so it could be returned to the sender. This would have been a fairly large box and it was all handled seamlessly.
We really enjoyed our stay and can't wait to return.
I had stayed at the hotel before when it was known as the Trump Hotel Toronto. I actually enjoyed my stay a little more this time around. As before, the room is nicely decorated and I really took full advantage of the Nespresso machine. I understand that it is going to be rebranded as the St. Regis shortly. The location is second to none - it's right in the heart of the financial district and within walking distance to all my meetings. I would stay here again in a heartbeat.
Stayed here for 2 nights with my friend. The hotel is amazing! Staff is great and very friendly. The decor is beautiful. Had a great time at Adelaide and will for sure be back when we are back in Toronto!
I had stayed at this property 7 times, 3 under the Trump Brand and 4 under the Adelaide / St. Regis. Under the Trump brand the service and professionalism was second to none, regardless of your political views, that organization has some of the best Staff in the industry. Upon it changing to St. Regis, I was hoping they would keep most of the Trump staff and for my first few "Post Trump" stays at the St. Regis Adelaide it was pretty good, but now unfortunately close to 2 thirds of the Trump staff are now gone and turnover can happen in any industry, which is fine, but not if you do not replace them with the same caliber of staff it shows. During my last 3 stays at the Adelaide St. Regis, 3 stays in a row the Turn down service was missed, first time (hey no big deal no one is perfect) they apologized, said will never happen again, then my next stay in spite of me reminding them via e-mail, turn down being missed my previous stay, once again and low and behold it was missed yet again, in spite of being told"it was being brought to the attention of Senior Management" and ultimately was missed a third time at my most recent stay in August, all in a span of 2 months, "yikes" who's minding the store ??
At Diamond Level hotels, this level of service is unacceptable, even once, let along 3 stays in a row with a loyal Guest. All I got was "so sorry" "Oh I know" and "so sorry". This type of sanctimonious, repetitive response, would never happen under the Trump organization. If you think I am kidding, look it up, under the Trump Toronto in 2015 Trip Advisor and Forbes names this property Top Ten in the "World" not Canada, not North America but "The World". Sadly do not think the St. Regis will get to that level and I had heard great things about the St. Regis, which is why I initially continued to stay at this property
There are a few holdovers of the Trump organization, they are still special and try, but to many of the pros are gone. Maybe it's the Big Corporate Marriott culture and the training is not as personal, who knows, but with now so many 5**** Diamond options available, I do not think I will be back. The rooms and amenities are still gorgeous, the food was excellent, but many of the staff are lacking, too bad because it is a great property, but people, it's all about the "people" at this level
First time staying at this hotel in Toronto. Very impressed from the time we got out of the truck till we left. The staff was very professional and made our stay very enjoyable. The lobby is under construction and you have to go to the 9th floor to check in but it all worked out. The rooms were very detailed and clean