Members Recommend
Very Good 1370 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Miraj Hammam Spa by Caudalie, for its signature hammam and Gommage treatment, followed by the exotic spa lounge for Moroccan mint green tea and fresh grapes
  • High tea in the Lobby Lounge offers 68 varieties to choose from
  • The infrared sauna next to the 65-foot candlelit lap pool

What To Know

  • The hotel’s sophisticated vibe may be better suited to adults than kids
  • The indoor lap pool is the only swimming option — don't expect an outdoor pool scene
  • Valet parking is an additional $48 per day (and self-parking isn't available)
  • READ MORE: 72 Hours in Ontario


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Classic Luxury property desk Suite condominium living room cottage Villa


Luxurious, mod-Asian hotel with a prime downtown address, exotic spa and exceptional restaurant

The Look

B & H CHIL Design created a dramatic, modern-Asian sanctuary inside the Shangri-La Toronto, providing a little bit of Zen in Canada’s busiest city. A massive sculpture, called Rising, by Shanghai-based Zhang Huan, dominates the outdoor space. The lobby’s chic atmosphere begins at check-in and resonates throughout the decor. Creamy marble floors are dotted with champagne-colored leather sofas and the walls with impressive Asian paintings and tall bay windows. Dramatically lit hallways, walls covered in slubby silk and glass boxes showcasing Asian antiques all add to the Shangri-La’s gallery-like vibe.

Bed and Bath

Guestrooms are spacious, averaging 490 to 540 square feet, and the contemporary Asian influences carry through subtly amid a neutral color palette, with shades of cream, beige and chocolate brown. Upon arrival, expect a classic Chinese teapot steeping green tea, and at turndown a tasseled bookmark with an inspiring quote from Lost Horizon will be left on your pillow. Mod cons include motorized window coverings that are controlled by a light switch, Zenius Nespresso machines and in-room iPads. Marble restrooms have traditional Chinese vanities that have been modernized with L’Occitane bath products and a TV screen in the mirror.


Chef Damon Campbell oversees the hotel’s main restaurant, Bosk, which is open from breakfast (with excellent coffee from JJ Bean) through dinner. A champagne cart is wheeled to your table to start your evening meal off in style; try the ricotta and leek agnolotti with English peas, truffle pecorino and sweet corn, or the tasting menu with exceptional wine pairings. The Bar, right next to the restaurant, is where you’ll find the suits after 5 p.m. The Lobby Lounge is relaxing for high tea in the afternoon — it offers an impressive 68 varieties — and morphs into a hot spot for live music and 1930s libations come dark. Sip a French Connection (Grey Goose vodka, elderflower liqueur, and muddled white grapes, served on a proper linen cocktail napkin) while your head bounces to the Blue Band on Friday nights.

In the Area

The hotel is located on University Avenue, making it an ideal location for business travelers, looking to stay close to the Financial District, as well as theater buffs, who will find some of the country’s best stages within walking distance. Have a few laughs at Toronto’s outpost of Chicago’s cult comedy club Second City, just down the street on Mercer. Yorkville is an ideal neighborhood for shopping (it’s got Canada’s first Kate Spade boutique, for instance) and restaurants, including Trattoria Nervosa, with a patio perfect for people watching.

How to Get There

Shangri-la hotel Toronto
188 University Avenue
Toronto, M5H 0A3 Canada


4.5 Very Good 1370 Reviews
Never checked in
Reviewed 8 hours ago

I booked this hotel based on the promise of a free upgrade because of issues the last time I stayed here.

Somehow after calling days in advance and coming by to register as a guest 6 at 11 am... then calling again at 2 pm—- I am still sitting on the floor of the lobby waiting for the upgraded room I was promised repeatedly to get at 3PM (check in time)

I’m not sure why I paid $1500 to check in a room at 3 pm but never even got the room I was promised. I’m also not sure why 3 days ago the front desk manager made a promise to me for a room type but 3 hours past check in it is not yet available will no plan for it to be available.

I have several spa appointments I will now miss and it is impossible to do work in this loud lobby. I asked for a shower and there were not private showers in the hotel. I don’t understand what’s happening but this is the limit of my patience and budget.

How do you get a 5 star experience? I would like to know.

great hotel
Reviewed 5 days ago

excellent hotel, nice room, great place to visit, service perfect. I did enjoy this hotel and recommend it. The bathroom is amazing with a view on the city. The reception is fantastic and breakfast is fine.

Nice but expensive place to stay in downtown Toronto
Reviewed 1 week ago

The hotel amenities are good - particularly the Hamman Spa. The lounge area is quite a happening place in the evening. I'd suggest that it is quite expensive to stay there and feel value for money is average. Thanks

A great experience
Reviewed 1 week ago

Hotel is immaculate with the most professional hospitality staff. They bend over backwards to ensure you feel like the hotel is your personal home and their attention to detail is spot-on.

Had a slight hiccup with the iPad room controls, but they were quick to resolve.

Room was very clean and bed was comfy. Overall a great experience.

We keep coming back!
Reviewed 2 weeks ago

We have been and remain great fans of Shangri-La Toronto. What brings us back is not only the unique ambiance but also, importantly, the consistently superb service. It is reliable while being understated...like someone who is always quietly listening and anticipating your needs. For example, we come back each year for our anniversary and the personal touches by the hotel in connection with this special day for us are lovely and much appreciated....we come back because we do not feel at Shangri-La like we are just another set of customers, we are us.