Members Recommend
Very Good 1646 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Miraj Hammam Spa by Caudalie, for its signature hammam and Gommage treatment, followed by the exotic spa lounge for Moroccan mint green tea and fresh grapes
  • High tea in the Lobby Lounge offers 68 varieties to choose from
  • The infrared sauna next to the 65-foot candlelit lap pool

What To Know

  • The hotel’s sophisticated vibe may be better suited to adults than kids
  • The indoor lap pool is the only swimming option — don't expect an outdoor pool scene
  • Valet parking is an additional $48 per day (and self-parking isn't available)
  • READ MORE: 72 Hours in Ontario


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Classic Luxury property desk Suite condominium living room cottage Villa


Luxurious, mod-Asian hotel with a prime downtown address, exotic spa and exceptional restaurant

The Look

B & H CHIL Design created a dramatic, modern-Asian sanctuary inside the Shangri-La Toronto, providing a little bit of Zen in Canada’s busiest city. A massive sculpture, called Rising, by Shanghai-based Zhang Huan, dominates the outdoor space. The lobby’s chic atmosphere begins at check-in and resonates throughout the decor. Creamy marble floors are dotted with champagne-colored leather sofas and the walls with impressive Asian paintings and tall bay windows. Dramatically lit hallways, walls covered in slubby silk and glass boxes showcasing Asian antiques all add to the Shangri-La’s gallery-like vibe.

Bed and Bath

Guestrooms are spacious, averaging 490 to 540 square feet, and the contemporary Asian influences carry through subtly amid a neutral color palette, with shades of cream, beige and chocolate brown. Upon arrival, expect a classic Chinese teapot steeping green tea, and at turndown a tasseled bookmark with an inspiring quote from Lost Horizon will be left on your pillow. Mod cons include motorized window coverings that are controlled by a light switch, Zenius Nespresso machines and in-room iPads. Marble restrooms have traditional Chinese vanities that have been modernized with L’Occitane bath products and a TV screen in the mirror.


Chef Damon Campbell oversees the hotel’s main restaurant, Bosk, which is open from breakfast (with excellent coffee from JJ Bean) through dinner. A champagne cart is wheeled to your table to start your evening meal off in style; try the ricotta and leek agnolotti with English peas, truffle pecorino and sweet corn, or the tasting menu with exceptional wine pairings. The Bar, right next to the restaurant, is where you’ll find the suits after 5 p.m. The Lobby Lounge is relaxing for high tea in the afternoon — it offers an impressive 68 varieties — and morphs into a hot spot for live music and 1930s libations come dark. Sip a French Connection (Grey Goose vodka, elderflower liqueur, and muddled white grapes, served on a proper linen cocktail napkin) while your head bounces to the Blue Band on Friday nights.

In the Area

The hotel is located on University Avenue, making it an ideal location for business travelers, looking to stay close to the Financial District, as well as theater buffs, who will find some of the country’s best stages within walking distance. Have a few laughs at Toronto’s outpost of Chicago’s cult comedy club Second City, just down the street on Mercer. Yorkville is an ideal neighborhood for shopping (it’s got Canada’s first Kate Spade boutique, for instance) and restaurants, including Trattoria Nervosa, with a patio perfect for people watching.

How to Get There

Shangri-la hotel Toronto
188 University Avenue
Toronto, M5H 0A3 Canada


4.5 Very Good 1646 Reviews
Great service, disappointing towels and wedding food

Except where a wayward Uber driver blocked our entrance coming in, we received a warm welcome from Caio and Chris in the valet and Charles (Or was it Thomas) at the front desk. In any case you will feel like all the staff were imported from a particularly aristocratic corner of Europe, and as a result you will feel somewhat aristocratic as well. Service is very polished and professional.

Which makes it all the more disappointing that the towels were frayed and scratchy, not thick and plush as one might expect from a five-star hotel. In addition the in-room iPad was not charged when we arrived and the motorized drapes did not work.

Mostly this is picking at details but then the point of a five-star hotel is fine details. We were there for a wedding and the food (mushroom ravioli) was disappointing. Dessert was good though, and the setting is very attractive.

Fortunately buying new towels should be relatively easy compared to training staff so hopefully this issue will be resolved.

Outstanding Hotel

Stayed at the Shangri-La for 4 nights this month with my wife for a short getaway. The hotel was truly excellent in all respects. Service from check-in to check out was first rate and really friendly. The room was lovely with everything you can imagine including shoe trees which I have never seen at a hotel. The concierge was very helpful in arranging a rental car for a day which was delivered to the hotel. We ate breakfast twice which was delicious (the croissants are pieces of art). The pool/gym area was excellent. The views from the pool at night of the CN Tower and neighboring skyline are great. We have been fortunate enough to stay at a number of top hotels and the Shangri-La was certainly up at the top. Can't wait to return.

Outstanding hotel in a fantastic location
Rob K

As we have come to expect with Shangri La hotels, the levels of customer service were impeccable. Every staff member we met was extremely polite and helpful, and genuinely seemed to want to make our stay better. Our room was spacious and immaculately clean, and all public areas were spotless and welcoming. Everything we could possibly think of was provided, from make up wipes and a hair bobble by the side of the bath, to an umbrella and a clothes brush in the wardrobe. The room had a fridge and Nespresso coffee machine, and everywhere we went, we were offered complimentary bottles of water. The hotel is in a fantastic location, within easy walking distance of all central attractions. Truly a 5-star hotel!