79%
Members Recommend
3.5
Average 1109 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Set in downtown Queen’s Park and the University District, accessible to lots of sights
  • Great for extended stays — most rooms have kitchenettes and washer/dryers
  • Aromatherapy treatments at the nine-room Shizen Spa (that’s four more than at sister property the Cosmopolitan)
  • Choosing between 44 types of martini at the downstairs bar
  • Grabbing water or a snack at the convenience store just off the lobby

What To Know

  • A six percent per night hotel amenity fee will be collected at the Jetsetter checkout
  • Located across the street from a hospital
  • This is a mixed-use (hotel/condo) building
  • More than 6,500 square feet of meeting facilities
  • Shower temperature can be finicky
  • READ MORE: 72 Hours in Ontario

Amenities

  •  Babysitting
  •  Bar
  •  Eco friendly
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Budget City Lobby Modern nightclub Bar restaurant

Overview

The Review

With a stay at Pantages Hotel Toronto Centre, you’ll be centrally located in Toronto, steps from Massey Hall and Canon Theatre. This 4-star condo is close to CN Tower and University of Toronto.

Make yourself at home in one of the 82 air-conditioned rooms featuring refrigerators and minibars. Cable programming and video-game consoles are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find a health club, a spa tub, and a sauna. Additional amenities include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Enjoy a meal at a restaurant, or stay in and take advantage of the condo’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

How to Get There

Pantages Hotel Toronto Centre
200 Victoria St
Toronto, M5B 1V8 Canada

Reviews

3.5 Average 1109 Reviews
Amazing Staff and Service, Desperate Renovations Needed
Reviewed 5 days ago

As many of the reviews have stated, the hotel is in a desperate need of a renovation. The rooms are tired and cleanliness is lacking majorly. Upon bringing our concerns to the staff, they were extremely helpful and did everything possible they could to rectify the situation.

DO NOT EXPECT A 4 STAR HOTEL. Nothing about the hotel is 4 star except the staff.

Wifi isn't free... which is a basic hotel service at this point in time.

The hotel has begun renovations and hopefully once they are done, the hotel will be worth considering. For now, leave it off your list and look elsewhere for cleaner, more up to date accommodations.

An Average Stay
Reviewed 5 days ago

I stayed at the Pantages yesterday night, for the first time. Unfortunately, our room wasn’t ready at 3pm, their advertised check-in time, and we had to wait until 3:30. Several other patrons were waiting in the lobby, as well. You may want to call ahead to confirm your room is ready for 3.

The room was more of a bachelor condo than a traditional hotel room. Very clean hallways and room. However, the bed and pillows weren’t terribly comfortable, and there was only a night table on one side of the bed. The kitchenette was handy. We ordered chicken wings through room service, which were expensive, but quite good and arrived expeditiously.

I would stay at the Pantages again if I got the same deal I got through Priceline. I don’t consider this to be a 4-star hotel and would never pay their own rate.

Unchanged Bed sheets
Reviewed 6 days ago

We visited this hotel last weekend. It was advertised as a four-star hotel but when we go there, it was more like a dorm-style studio with a kitchenette. The room is out-dated and the bathroom didn't look very clean.

When we were ready to go to bed, we realized the bed sheets on BOTH queen beds were not changed. They were yellow-stained with hair all over. When we complained to the front desk, we were told it had to do with the laundry company. We could tell that they never changed the sheets. After an hour of waiting, they finally sent someone (who was helpful) to come and changed to new sheets. Our kids had to wait for 1.5 hr and couldn't go to bed because of this.

When we asked to talk to the manager the next morning, they said they will have the manager call us the following week. We even sent the manager an email with the pictures but we never get a reply. Apparently they don't want to deal with the issue. This is totally not acceptable and we have to let people know.

SOS Pantages
Reviewed 6 days ago

Once a star in the Toronto hotel scene, the Pantages has unfortunately turned the corner from a hotel that is showing it's age, to one that desperately needs a complete renovation. The common areas are still trendy, elegant, clean and well maintained. The rooms however are another story. The mattress and bedding were excellent, but really every fixture and piece in my room looked more than tired, it all needs to be replaced...now. (Do keep the en suite laundry though, that is such a great convenience!) The room was clean, but the bathroom had paint peeling off the walls, and the vanity had discoloration marks that looked very much like cigarette burns likely left over from guests years ago. That being said the staff are fantastic, everyone is friendly, professional, and down to earth with great senses of humor and just generally a pleasure to deal with. The hotel is situated around the corner from the Eaton Centre, with easy access to several TTC stations, surrounded by restaurants/nightlife and close to many of the prime theatre and entertainment venues, the location can not be beat for pretty much any visitor to metro Toronto. I used to love staying at this hotel unfortunately until a renovation occurs, it really is not worth the cost.

Rude and unprofessional staff. Worn out room.
Reviewed 6 days ago

While checking in, the receptionist asked for my credit card to charge an insane deposit (250CAD). While doing that she made a joke, something like if I agree that she takes my credit card to go shopping. Me being tired of travelling and because of her heavy accent I didn't understand what she said and she and her colleague laughed at me. I think that's a rude. The rooms are spacious, however they seem like they really need a good makeover. Also, there's noise from outside and the wifi isn't free.