79%
Members Recommend
3.5
Average 1098 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Set in downtown Queen’s Park and the University District, accessible to lots of sights
  • Great for extended stays — most rooms have kitchenettes and washer/dryers
  • Aromatherapy treatments at the nine-room Shizen Spa (that’s four more than at sister property the Cosmopolitan)
  • Choosing between 44 types of martini at the downstairs bar
  • Grabbing water or a snack at the convenience store just off the lobby

What To Know

  • A six percent per night hotel amenity fee will be collected at the Jetsetter checkout
  • Located across the street from a hospital
  • This is a mixed-use (hotel/condo) building
  • More than 6,500 square feet of meeting facilities
  • Shower temperature can be finicky
  • READ MORE: 72 Hours in Ontario

Amenities

  •  Babysitting
  •  Bar
  •  Eco friendly
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Budget City Lobby Modern nightclub Bar restaurant

Overview

The Review

With a stay at Pantages Hotel Toronto Centre, you’ll be centrally located in Toronto, steps from Massey Hall and Canon Theatre. This 4-star condo is close to CN Tower and University of Toronto.

Make yourself at home in one of the 82 air-conditioned rooms featuring refrigerators and minibars. Cable programming and video-game consoles are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find a health club, a spa tub, and a sauna. Additional amenities include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Enjoy a meal at a restaurant, or stay in and take advantage of the condo’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

How to Get There

Pantages Hotel Toronto Centre
200 Victoria St
Toronto, M5B 1V8 Canada

Reviews

3.5 Average 1098 Reviews
Very Disappointing
Reviewed 6 days ago

For a hotel that boasts ”luxe suites featuring contemporary decor and furnishings” on Google details, I couldn’t have been more disappointed with my stay at Pantages hotel. While we did book our stay through a 3rd party discount (GroupOn), the deal describes “a stay for two in a deluxe studio queen or city king room” and the pictures are of well lit modern and clean suites....the room we stayed in is in DIRE need of renovation. The floors were cracked. The bathroom sink was cracked. We got two double beds in a dark room and one of the beds was a foot from the kitchenette.
The description states that “ Upgraded suites have separate living rooms and washer/dryers.” Our room had washer/dryer that left my clothes smelling sour and I can’t believe that our suite was an upgraded suite.

I get that purchasing through a third party discount site may not get us the best suite on the floor, but we at least expected a comfortable stay. I absolutely won’t be recommending Pantages to anyone for even a quick overnight stay.

Basic, no parking, bad air con,bad service,not clean.
Reviewed 1 week ago

Not very clean, our room had two full rubbish containers of food, no parking, you can wait outside for 15mins, coffee in the room is the worst Ive ever tasted, there was only one sachet, I called room service twice for extra and asked for real creamer they eventually sent two more coffees and powder milk.

DO NOT STAY HERE
Reviewed 1 week ago

The reception service downstairs was one of the worst I've experienced before. She was absolutely rude, condescending, and I was surprised to experience this at such an upscale location downtown. We won't be staying here again.

Mrs
Reviewed 1 week ago

Front staff corrected my concerns promptly in a very efficient and caring way. My room was lovely, clean and very comfortable. The bed was very comfortable. I would definitely recommend this hotel. The staff are wonderful and the hotel is clean and centrally located. St Michaels Hospital is across the street if you are visiting from out of town.

A bad day gone...better!
Reviewed 1 week ago

After US customs denied me entry for reasons yet to be determined, my entire weekend was ruined. Having flown into Toronto en route to Boston from Vancouver I was a long way from home, stranded and none to happy. I booked a Hotwire deal and got Pantages Hotel. It took me a little bit to find it, but that’s probably on me. Tired, upset and not thinking clearly, I also lost my debit card. However, I digress. Upon arrival I was greeted by Jessica and things immediately got better. She listened to my plight and showed sincere empathy and really made me feel like I wasn’t alone in a city I wasn’t even supposed to be in. The hotel was great but I struggled with temperature control a bit. Hot cold hot cold. No big deal. Would stay again for sure! Thanks for being awesome, Jessica. Go get that rib steak! ;)