Pantages Hotel Toronto Centre
What We Love
- Set in downtown Queen’s Park and the University District, accessible to lots of sights
- Great for extended stays — most rooms have kitchenettes and washer/dryers
- Aromatherapy treatments at the nine-room Shizen Spa (that’s four more than at sister property the Cosmopolitan)
- Choosing between 44 types of martini at the downstairs bar
- Grabbing water or a snack at the convenience store just off the lobby
What To Know
- A six percent per night hotel amenity fee will be collected at the Jetsetter checkout
- Located across the street from a hospital
- This is a mixed-use (hotel/condo) building
- More than 6,500 square feet of meeting facilities
- Shower temperature can be finicky
- READ MORE: 72 Hours in Ontario
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
With a stay at Pantages Hotel Toronto Centre, you’ll be centrally located in Toronto, steps from Massey Hall and Canon Theatre. This 4-star condo is close to CN Tower and University of Toronto.
Make yourself at home in one of the 82 air-conditioned rooms featuring refrigerators and minibars. Cable programming and video-game consoles are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find a health club, a spa tub, and a sauna. Additional amenities include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.
Enjoy a meal at a restaurant, or stay in and take advantage of the condo’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
How to Get There
The moment you walk in you are unsure of your booking choice. When get to the front desk you realize yup wrong choice!
Was checked in by My and was pretty disappointed by the service, the women seemed like she worked on a production line and just trying to get through the shift - no there was nobody behind me.
I arrived to my room and although very spacious it was very tired. The room was in need of a paint job. Although there was a kitchen suite there was no utensils or supplies. This room is in need of a deep clean versus surface cleaning after each guest leaves.
If you are looking to stay in and have dinner etc. The hotel only offers breakfast M-Sun and dinner Monday to Saturday. Was terrible to realize this after leaving another hotel hoping to have a glass of wine in my own room.
I will say that the hotel is perfectly located. Whether you are looking to shop, enjoy a show, or have a hospital stay.
Honestly, the room is ok but the service here is incredibly disappointed.
My wife and I spent two nights at the Pantages celebrating a special occasion with a weekend of live theatre and fine dining. You won't find a boutique hotel better located for either in downtown Toronto. The hotel is literally steps or a short street car ride away from great shopping and the major tourist attractions.
This was our third stay at the Pantages, though it had been several years since our last visit. As always, the elevators were prompt and fast; the staff was gracious, efficient, warm and genuinely interested in insuring we had a great stay. Internet was free and very fast.
For this occasion, we booked a suite which included a full kitchen with dishwasher and an island bar; a living room and a separate bed room. The dishwasher was puzzling as the kitchen had no pots/pans, dishes or cutlery, Not even a drinking glass. A quick call to guest services brought us what we wanted, but one wonders if perhaps the utensils should have been there in the first place
The suite was very large and generally clean (I'll expand on this later). The king bed was comfortable and the linen crisp and snow white. Walls could have used some art to give the space some emotional warmth, but I've noticed bare walls seems to be a growing trend in hotels these days.
Back to cleanliness. As I remarked earlier the suite was 'generally' very clean. The one exception . . . and unfortunately it's a biggie . . . was the bathroom. There was a great deal of mildew in the tile grout around the tub. Too much to be removed by housekeeping cleaning between guests. And this speaks to the real issue I (and others) have with the hotel.
Fifteen years ago the Pantages was a trendy, super-hip boutique hotel . . a "must-stay" destination for many. But that was 15 years ago . . . a lifetime in the hospitality industry and the hotel has done very little to refresh itself over those years. The colour scheme is dated, the furniture is worn and scratched and the fixtures, particularly in the bathroom need attention.
The good news is that may be starting to happen. There was evidence of renovation activity (none of it intrusive) throughout the hotel during our stay.
All this said, I still love the Pantages, Like a favourite sweater, I'll happily overlook it's fraying cuffs and stay there again.
It just plain feels good to me.
Have stayed here twice for multiple days each time and while I have mixed feelings about the place I think that overall it definitely deserves a 'very good' rating.
The things I've liked have included the following: the bed is very comfortable; the air conditioning isn't too noisy; having a kitchen in the room is a great bonus; having a washer and dryer in the room is an even bigger bonus; the computer in the business room was always free when I needed it; the location was great; it was always clean; most of the employees were lovely.
Some of the things I liked less were: one of the employees was joyless and unhelpful and unfortunately she was at the front desk a lot; the room was a bit old although they are undertaking lots of renovations and improvements.
In terms of comparing it with other hotels much depends on price and when I was searching Pantages usually came out slightly cheaper than other similar places and so for that reason alone I would recommend it. Obviously everyone wants something slightly different from their hotel stay - for me price, location, convenience, being able to use the kitchen, washer and dryer made it the best choice for me.