InterContinental Toronto Centre
What We Love
- Convenient location steps from popular attractions like the CN Tower and the Rogers Centre
- The seasonal, modern Canadian cuisine at Azure Restaurant
- Swimming laps in the bright and airy indoor pool
What To Know
- Lots of business travelers thanks to over 18,000 square feet of meeting space
- Pets are welcome for a fee
- WiFi costs $13.95 per night
- Handicap Accessible
- Parking On Site
- Room Service
Located on Front Street in the midst of downtown Toronto, the InterContinental seamlessly mixes business and pleasure — over 18,000 square feet of meeting space make it popular for travelers in town for work, while topnotch amenities like the full service spa with a solarium and indoor pool make a visit feel like a vacation. Guestrooms include mod cons like Keurig coffee makers and flatscreen TVs, plus large windows offering views of downtown Toronto. When hunger strikes, head to Azure Restaurant where seasonal, Canadian cuisine is served for breakfast, lunch and dinner, and is available for room service 24/7.
In the Area
The concierge recommends starting the day with a stroll along Front Street, past the city’s famous Flatiron Building and on to the over 200-year-old St. Lawrence Market to browse its fresh produce, food and flower stalls. Pop into Paddington’s Pump for breakfast—the longtime local favorite is known for its peameal bacon sandwich, a Toronto staple. Next, head to Queen Street West, a trendy neighborhood known for its design and fashion boutiques, as well as of-the-moment bars and live music venues. Continue on to the Frank Gehry-designed Art Gallery of Toronto where over 1000 years of Canadian and international art are housed. End the day with dinner at French-inspired steakhouse The Fifth, featuring striking views of the city from the restaurant’s outdoor patio.
How to Get There
That is how the service staff make you feel at this establishment!
Well located in the entertainment district and a walk away from the business district this establishment has a good hand on it-the room service menu needs work as the offerings are sparse but all in all this establishment is highly recommended for its willingness to serve!
Would I rush back - no. There are some good points:-
Walkable to the convention centre - with inter-leading walkway - so good in the winter.
The pool is nice and relaxing
Walkable to old town and other lovely attractions.
Some rooms higher up have a view of the water which is lovely and relaxing - so thank you for this room.
Breakfast buffet has a lovely fruit selection
Some staff - wonderful (lovely lady on front desk and some lovely breakfast service staff), others should really not be in the service sector. Feels a little like they feel they might be doing you a massive favour by helping you. E.g - omelette lady at breakfast - when asking for some fried mushroom and onion but not the egg (as I usually do when mushrooms are unavailable on a buffet) actually said - I will do it this time but it is not usual and will not do it again... strange as only difference is not adding the egg. She also seemed far more interested in talking to her colleague. Also, when asking for a later check out as have a 10pm flight - no real help to be had - even if willing to pay extra half day. Just a - oh we can store your luggage... don’t all hotels do that???
Cleanliness in rooms - is ok - but coffee not replaced twice in a five night stay and towels and some bedding left on my floor - no big deal but does show lack of attention to detail.
I realise this hotel has monopoly - being close to centre - but this does not mean they can just be average... people are definitely willing to walk a few blocks for a better experience and there are many lovely hotels close by. Next time I would likely stay somewhere else.
I've stayed at this property many times, and it's a first-class operation from the valets to the rooms to the housekeeping staff.
But what really stands out is the customer care. Davis Paes at the front desk went above and beyond to ensure a dispute I had with Expedia was resolved, something I wasn't able to accomplish on my own.
He didn't need to, and could have tended to other duties, but went out of his way to ensure my situation was taken care of. This is a level of service I've not seen at other properties, and it makes this one stand out.
My sincere gratitude to David, and the entire team here. If you want a hotel where you know you'll be in good hands, this is the place.
This hotel is quite a step way from Union Station where UP arrives directly from Pearson international airport. Large, clean and comfortable room, bathroom needs a renewal. Personnel gentle and professional. Located also near the main spots of Toronto sports and attraction as: CN tower, Rogers Centre, Scotiabank Arena (NBA) and waterfront. Perfect stay!
I was attending a conference at the Toronto Convention Center in April, and knew that walking outside could be cold, wet, and windy, so picked this hotel because it connects directly to the Convention Center. The hotel exceeded all my expectations. I opted to stay on the Club Intercontinental level and it was like having your own private floor with extraordinary staff. Bree Anna, the perfect concierge, did a fantastic job recommending and booking restaurants for lunches and dinners, and even managed to locate a stellar massage center that was open in the evening after meetings. The breakfast buffets had different hot dishes each morning, fresh fruit, and a latte machine that layered the coffee and cream in artistic different levels. The evening appetizers even included sushi. It was never crowded on the Club Floor, and was perfect for meetings. My hotel room was large, quiet, and the internet worked like a charm. The pool and spa area were clean, the staff warm and helpful, and I had one of the top massages I've ever had. (Thanks, Kevin). They even have a free limo you can reserve to drive you to your in-town restaurant reservation. Impressive!