4.0
Very Good 3646 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
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Overview

Location

With a stay at Hilton Toronto, you’ll be centrally located in Toronto, steps from Osgoode Hall and minutes from Royal Alexandra Theatre. This 4-star hotel is close to Canadian Broadcasting Centre and CN Tower.

Rooms

Make yourself at home in one of the 600 air-conditioned guestrooms. Your room comes with a pillowtop bed. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include wired Internet access (surcharge), limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Hilton Toronto
145 Richmond St W
Toronto, M5H2L2 Canada

Reviews

4.0 Very Good 3646 Reviews
Excellent customer service!
Reviewed 18 hours ago

We used our Hilton points for this location. Although we did not get an upgrade, they had other options. The front desk staff was helpful and very nice. Breakfast was very good, and should be an example for all other Hilton/Hampton locations. We were up high enough that the view was about as good as can be expected in a hotel surrounded by other high-rise buildings. We did not eat at this hotel except for breakfast. We walked to/from the train station.

Location, location, location - but less stellar customer service
Reviewed 23 hours ago

This is a typical North American Hilton with a great location including access to the pedestrian PATH system which is very convenient. The views are spectacular and location is good for tourism as well as business.

We stayed for four nights as Hilton Diamonds on two separate bookings (1+3 nights). We informed the hotel the day before arrival and the reply we got was ”We will keep you in the same room”. When we checked in just before midnight after a delayed flight, the promise of staying in the same room was granted only if we agreed to downgrade from the junior suite we had booked to the most basic room. The duty manager who intervened was very un-Hiltonish when dealing with this matter, like a machine he just said ”Technically, we did not say which kind of room you would stay in if we let you stay in the same room” without any excuses or eye contact. He also didn’t introduce himself. As we had booked the first night with points, he claimed an upgrade for that night was not possible. This is clearly not in line with other experiences we have had with upgraded points stays. Spending over two months per year in Hilton hotels does not automatically entitle us to free upgrades, but we could at least expect the hotel to keep promises they give.

The junior suite we eventually moved into was spaciuos with a lovely view but it clearly needs some updates in the near future as it was quite well-worn. The USB charger in the bed lamp does not work unless the light is on which makes it useless for charging overnight.

The executive lounge has a more modern decor with friendly staff. The breakfast there is very basic (no butter, no vegetables) and the two hour evening service has a decent spread of light appetizers. No evening service Fridays and Saturdays and for guests who are new to Hilton in the northern part of North America it is worth pointing out that alcohol always has to be paid for in the lounge (8.25 + tax for a bottle of domestic beer).

Hilton Toronto is a decent hotel but loses one point due to the mess with the promise to stay in the same room and the not solution-oriented duty manager, who clearly is an outlier among the hundreds of friendly Hilton staff we interact with yearly. We will consider other options when returning to Toronto next time.

Good In Most ways
Reviewed 5 days ago

This place is well located, staff pleasant though tried to get food on later return from outing and tried to get something Vegan. They offered absolutely nothing, until my partner asked them if they served fries which they did. With a substantial menu and to not offer a single vegan item of any quality is appalling. If you want Vegan in Toronto, stay elsewhere or don't expect to eat here.

First rate hotel
Reviewed 7 days ago

The Hilton Toronto is an excellent hotel, centrally located near City Hall, between the downtown Financial and Entertainment districts. There is a subway stop nearby as well as direct access to the underground "Path" walkway system. The room was more than adequately large although the bathroom was surprisingly small but very nice. The TV screen was the largest I've ever seen in a hotel. There are very good room amenities, including wi-fi , a refrigerator and even a handy mini-recycle bin. The bed was so comfy I was able to sleep well. I had a problem with the alarm clock which was immediately resolved by the staff, who were all outstandingly friendly and helpful. The only negative was the frequent emergency vehicle sirens on the street (my room was on the City Hall-facing side of the hotel). Otherwise it a quiet, comfortable hotel. I highly recommend.

The house of friendliness
Reviewed 7 days ago

The hotel is quiet old and rooms very basic, but the people working there are so friendly - everywhere you feel welcome and always somebody will try to help you if there is something they can do for you. I was checked-in by lovely Ric, who was so polite and professional. Check-out with Hélène was also very efficient and nice. Variety at breakfast unfortunately is limited, but here again, one morning the chef asked me if he could prepare something more for me. A very nice gesture. Wifi disconnects regularly but is fast once it works. My pre-arrival communication with Dennis was efficient and on time, everything seems to work so smooth, and when you travel on business it's essential to choose again the same property.