4.5
Very Good 1032 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • It’s located in the historic district, near all the shops, bars and cafes
  • Zees Grill: Gourmet yet approachable fare, good times on the patio and veranda
  • The attentive staff: Chirpy, bright-eyed and quick with suggestions
  • Free parking and WiFi
  • READ MORE: 72 Hours in Ontario

What To Know

  • Annex Rooms are located in a separate building
  • Breakfast is excellent and worth the splurge
  • Some rooms are cozy, and decor and room amenities vary
  • The Shaw Spa is off-property, just down the street and offers great treatments; a three-week lead time is recommended for appointments

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Petite boutique hotel for the young, fun and discerning in a charming resort town near Niagara Falls and 27 wineries

The Look

The Shaw Club’s façade is definitely on the quaint side (appropriately so, given the town’s historic flavor) but step beyond the white picket fence and you’re in boutique hotel territory: Chrome and dark wood finishes gleam within a smart palette of charcoal, dove gray and mocha. Houndstooth club chairs rub shoulders with a wall-mounted aquarium in the lobby. The marble-paneled guest lounge has its own gas fireplace, a curated library of DVDs and an Arco floor lamp. So much urban sleekness, yet the “club” aspect has nothing to do with being exclusionary or pretentious; rather it speaks to making you feel incredibly welcome and cherished during your stay.

Bed and Bath

Most of the 30 rooms have comfortable king-size beds; the bathrooms have oversized multi-head showers, glass vanities with stainless steel sinks and mini flat-screen TVs embedded into the mirrors (larger, state-of-the-art versions are mounted above desks or gas fireplaces). Strategically-placed outlets and a little ledge next to the bed offer a convenient charging station for your phone and laptop. And a curated collection of modern art and sculpture is distributed among the rooms to enliven the minimalist décor. Noteworthy amenities include a guest diary to jot down reflections (and indulge in some literary voyeurism); a “leave-one, take-one” stash of books and personalized temporary residence stationery.

Beyond

Zees Grill had us at “Nova Scotia Lobster Poutine”—butter-poached lobster atop a mound of house-cut fries with white cheddar cheese curds and red wine veal jus reduction. The rest of Chef Executive Chef Jason Dobbie’s menu stars similarly imaginative (and decadent) comfort food, along with inspired takes on vegan and vegetarian fare (e.g., orange-scented organic quinoa with roasted vegetables, sautéed greens, Canadian cedar jelly and kale chips). Carnivores should order the Eggs Benedict for breakfast—the local Canadian bacon is thicker and more succulent than what you get stateside (and somehow less salty). Besides the restaurant, the Shaw Spa is also worth visiting (especially since hotel guests receive discounts on some treatments). The space may be small, but the variety of services is not: Choose from nine types of facials, plus a number of massages and body wraps that incorporate vinotherapy elements like masks and creams made with red wine.

In the Area

Located right where Lake Ontario and the Niagara River meet, Niagara-on-the-Lake is a picturesque hamlet about 30 minutes from Niagara Falls. Specializing in Riesling, Pinot Gris and Chardonnay, the region’s 27 wineries are a year-round attraction, while a January Ice Wine Festival draws oenophiles who don’t mind the cold and like their wine very sweet (ice wine is Niagara-on-the-Lake’s culinary hero). The Shaw Festival Theatre—six months of quality summer stock—is another popular annual event (the Shaw Club is located right across the street). Locals love Ravine Winery Estate Vineyard’s wood-fired pizzas; visitors like to bring home jams and marmalades from Greaves (the Four Seasons hotel chain’s brand of choice); take afternoon tea at the Prince of Wales Hotel and pick up gifts for tony tots at The Owl and the Pussycat.

How to Get There

Shaw Club Hotel & Spa
92 Picton Street
Niagara-on-the-Lake, L0S 1J0 Canada

Reviews

4.5 Very Good 1032 Reviews
Not the customer service I expected from a boutique hotel.
Reviewed 2 weeks ago

We a family of 3 including a toddler visited this hotel on Saturday coming from the great wolf lodge. My daughter was not feeling well and we called the day before to ask for an earlier check in so she could nap. We understand it was not a guarantee so we called again the day of check in around 11:30 to see if we could check in at 1:30. Jennifer who answer the phone was nice enough to say if we got there at 1:45 we would have our room.

We got there at closer to 2pm. Jennifer wasn’t there. The young lady at the front desk told us our room wasn’t ready. I mentioned to her that someone told us it would be at 1:45. She didn’t bother checking with any one, simply said we don’t guarantee check in time until 3pm. At that point I was distressed as my daughter was really late for her nap and she didn’t sleep well the night before. I asked if anything can be done and she said they only started cleaning the ground floor and doesn’t know when they will be done. I told my husband we should drive home and not bother checking in so my daughter could sleep in the car, again no attempt to help us except for looking at us with a slight smirk.

We left the hotel expecting to drive home. Then Jennifer called us as we were pulling off the driveway and told us our room was ready. Fast forward 2 hours later, my daughter still wasn’t feeling well after her nap so we decided to just check out. The same young lady was there and she checked us out. No apologies, no mentioned of the earlier incident except for the same smirky look on her face as she checked us out and told us we had to wAit 20 minutes in order to speak to the restaurant to get our dinner package to go.

We exclusively stay at boutique hotels for the great personalized service we typically receive from them. Expected the same from this one. Very disappointing to say the least and we will not be returning.

On the side note, the person who helped us at the restaurant was extremely helpful and the food was beyond amazing even after reheating.

Zee's Grill Dinner and the Black Cosmo were highlights!
Reviewed 4 weeks ago

My husband and I enjoyed a one night Travel Zoo package which included dinner at Zee's Grill. The caesar salad starter and root beer braised beef short rib main dish were both DIVINE! Dinner portions were very generous!!! I ordered a cosmopolitan before dinner and our server Trevor asked if I would like to try their Black Cosmo. What a treat to see this striking layered cocktail (made with Hounds "black" vodka) which was topped with a dusting of baker's gold glitter. So glad I was open to a new Cosmo variation! Bartender James, shared with us how he came to create this specialty cocktail, advising that he is thinking of naming this the "Metropolitan" which would be fitting given it's sleek, sophisticated presentation! Overall a delightful hotel stay and delicious getaway!

A wonderful hotel!
Reviewed 4 weeks ago

We booked a one-night getaway through Travelzoo. We were extremely impressed with the hotel and would definitely recommend it to everyone we know for a romantic weekend trip. The hotel itself is lovely. The rooms are clean & comfortable. The shower was huge and the jacuzzi tub in the room was a really nice touch. There was a complimentary bottle of wine and a brownie from the hotel, which I thought was a really nice touch. The service was wonderful. Everyone at the front desk was super friendly and helpful. The hotel is also in a great location at the top of Queen Street, which is the main strip of Niagara-on-the-lake. Our package also included dinner at the hotel restaurant, Zees Grill. The food was delicious and the portions were very generous. We will definitely be going back for another stay sometime in the futur.

Lovely hotel and amazing food!
Reviewed 2 months ago

My boyfriend and i stayed here for a week in February, it being our first time in Canada. We planned to stay in NOTL as it is close to Niagra Falls and we had heard how pretty the town is and the variety of wineries which I must say did not disappoint!
The hotel staff were so friendly and helpful always giving us tips on where to go. They even gave me a lovely bunch of flowers one day for me to put in our room!
The restaurant there is AMAZING. We had dinner one evening and breakfast there about four times. Overall we had a great first trip to Canada and will definitely be returning... maybe when the weather is a bit warmer!!

60th Birthday
Reviewed 2 months ago

My wife and I had the most memorable weekend ever, from the warm welcome at check in to everyone and everything did was fantastic. The rooms were very clean and from the chocolates to the dozen roses and sparkling wine, this was very impressive. All staff were very pleasant and couldn’t do enough. Highly recommend and will definitely return. Thanks again.