Prince of Wales
- Parking On Site
With a stay at Prince of Wales, you’ll be centrally located in Niagara-on-the-Lake, steps from Niagara Apothecary a Pharmacy Museum and Simcoe Park. This 4-star hotel is within close proximity of St. Vincent De Paul Church and Royal George Theatre.
Make yourself at home in one of the 110 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool and a fitness center. Additional amenities at this Victorian hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the complimentary shuttle, which operates within 5.00 km.
Food & Drink
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Free valet parking is available onsite.
How to Get There
We arrived at the Prince of Wales on a Saturday around noon, which is a very busy time in beautiful Niagara-on-the-Lake. Parking at the hotel was very crowded and it was difficult to find a space, though the htoel does offer valet parking. I tend to be a DIY type of person.
The lobby was busy but checking in was efficient, though our room would not be ready till 3PM. This was no big deal as we had to attend a show at 2PM so was asked to store our bags which they took from us immediately. Upon our return we found that what hat they did was put them in a small alcove just off the lobby right beside the elevator that leds to the upper floors and there they sat until 5:30 PM when we returned. In fact after we got our room key we just walked over and pick them up, no one was there to oversee this. I had to go to the desk to tell them I was taking my luggage.
The room was very nice, neat and clear witht the king bed that we ordered. The room's termp., was just right even though this time of year some hotels have no AC and the rooms can get hot.
We did not eat dinner at the hotel, but we did have a drink in the Churchill bar, and found the service quiet good and very friendly, the servers seemed very knowledgeable. We did eat breakfast thre in the morning and again the room was busy. We were quickly seated and the orange juice we ordered came quickly, but the cappacinos were a little slow in arriving. As the couple we were travelling with were delayed we went ahead and ordered. The food arrived minus the toast which came half way through the meal. Our friends arrived about 10 minutes before our food and they placed their orders and the foold came shortly after ours, so that was good, unfortunately, the toast ordered by one of our friends never arrived.
This was the second time we had stayed here and ate breakfast here, but this was the first time we experienced this lower level of service.
Although we stayed on their sister property, the Moffat Inn down the block, we dined in their restaurant 3 times. ( food package is well worth the price). The service was over the top and our waiter (Wayne) made our dining experience that more pleasurable. The maiitre d was great. Hotel property was beautiful and quaint. We would definitely return. Thank you staff for making our trip from NY that much better!!!
This is a beautiful property, and our room has such great potential. The furniture was scratched and dingy as were the doors and trim. Dining room was lovely to sit in and all server staff were great. The valet staff were also great, friendly and helpful.The food however, especially given the price was only mediocre, the prime rib was tasteless and dry. At $400. a night for our “suite” we expected more. We returned after being out all day to find it had not been serviced. They sent someone after 40 minutes, we then sat in the lounge while it was done (poorly), not giving me the time I needed to get ready for dinner and the theatre. The manager sent up a bottle of wine, however, that does not take away from the disappointment. The fire alarms went off as we were getting ready to leave on our last day and we had to call the desk to find out what was happening. We were told to use the stairs to the back parking lot. We met a member of the housekeeping staff who asked US what was happening and where she should be going. I would say this hotel needs an upgrade, and possibly new management to attend to some very lacking services.
I was hesitant to book this hotel because of its Disney-like appearance. But just like Disney does all the details well, the thematic decorations -cherubs, gold leaf, fancy framed pictures of children with dogs- spread to every corner of the hotel and spa adding a fun element to the stay. Details like thick big bathroom towels and plush robes make this hotel a luxury experience.
Why not 5 stars? Because we were given a room in the annex up two floors without elevators. I believe on booking they need to let you know if you are in the annex or main building, and while stairs were perfectly fine for us, I want to bring my in-laws here and no way could they do them. Apparently we were supposed to know to make the request for all these things when reserving but having never stayed here before I couldn’t know what pitfalls to ask to avoid. So when reserving ask for main building and not in basement or first floor.
Also ask about the bathroom. We had a beautiful premium room with a teeny tiny bathroom with shower curtain. Many pictures on TA show nicer bathrooms, so I know they exist.
Shout out to the good waitstaff in Noble especially Kahil, massage therapist Sheila who gave a really great deep massage, and the valets who helped us with parking and shuttle rides.
The front desk needs some retraining in customer service as we found all our questions all weekend very roughly responded to. Also the pool area needs both physical maintenance as well as more care during the day to collect the piles of wet towels all over the chairs and deck.
Personalized attention made for a wonderful stay. From our original reservation with Sarah to our beautiful room with a warm welcoming for a birthday weekend to remember. This place has all the charm you want in a boutique hotel, with a perfect location to walk the shops on the street, to the many wineries all around Niagara. We had breakfast in the hotel restaurant with great service from a young man (whose name I sadly can't recall) which was convenient to get our day started. We really enjoyed our stay here.