Prince of Wales
- Handicap Accessible
- Parking On Site
With a stay at Prince of Wales, you’ll be centrally located in Niagara-on-the-Lake, steps from Niagara Apothecary a Pharmacy Museum and Simcoe Park. This 4-star hotel is within close proximity of St. Vincent De Paul Church and Royal George Theatre.
Make yourself at home in one of the 110 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool and a fitness center. Additional amenities at this Victorian hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the complimentary shuttle, which operates within 5.00 km.
Food & Drink
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Free valet parking is available onsite.
How to Get There
The Prince of Wales is a lovely first class hotel. Service is impeccable. Staff are friendly, efficient and remember your name. I highly recommend the Prince of Wales as THE place to stay or dine while going to the Shaw Festival. I felt pampered!!
My husband and I stayed at the hotel on Saturday June 8th. Being a Saturday night in June we paid topped dollar for a king suite at the bed & breakfast rate. Our room was small with no view at all. It was nothing special. The next morning we had breakfast with our family and we left a tip for the waitress, even though the service was slow and disjointed. After we arrived home and I looked online at my account there was an additional $10 charge. After calling the hotel I was told this was the tip for the waitress. Even though this is not a lot of money it is the principle. We had booked six rooms so this is an additional $60 above what the table left as a tip. Also Leonard in accounting was to remove this charge but, to date, has not. It is shocking that a hotel that is advertised as luxury would stoop this low and sneak on additional charges.
Stayed here as part of a Theater package two weeks ago. It is a magnificent hotel, in a postcard perfect town, and I highly recommend it. We certainly didn't pay rack rates for our room, but it was perfection in every way. Staff is wonderful, tea was opulent, location is perfect. Beautifully appointed and perfectly maintained.
The Prince of Wales posts around the hotel that they want to be the number 1 hotel in Niagara on the Lake. They will not achieve this status with their current level of service, particularly in their dining room.
We had dinner, drinks after a play at the Shaw Festival and breakfast the following morning in the hotel. First of all the food for both meals was outstanding and our server for dinner, Graham was an all star. Unfortunately the same could not be said about the rest of the servers and management people.
We arrived for dinner at 5:30 because we were going to a play starting at 8. We had purchased a dinner package which turned out to represent an outstanding value and one I would recommend people purchase. The hostess told us we would have to wait because she didn't have any menus left and left us standing at the desk for 5 minutes while she madly ran around trying to find 2 for us. Should have seated us and then found the menus. All was redeemed once Graham showed up to take our order. Very professional and properly attentive but not too attentive. The meal was outstanding, all three courses and in keeping with a first class dining room.
After the play we went for a drink in their Churchill pub where the service promptly went to hell. The servers appeared more interested in their personal conversations with one another than the customers and the pub was crowded with people looking for seats but no one directing or managing that process. It took 3 attempts by our server to take and bring our order and then we were abandoned for most of the rest of the night. In the end we had to flag down our server for our bill after waiting some 10 minutes for her to appear.
Unfortunately this poor service was exceeded by our breakfast experience. We arrived for a late breakfast shortly before 10 and had to wait while they set up a few tables. This took about 10 minutes and we discovered later was because they apparently only had one person busing tables. Once seated we waited about 10 minutes before our server Josh appeared with apologies and offered us coffee and took our order. Unfortunately there were no teaspoons or a spoon for the sugar and we had to ask for ones when he returned. In the interim the table next to us was bused but no spoons provided and the table sat empty for the entire time we were there despite a lineup out the door. The manager appeared on occasion but for the most part did nothing to expedite clearing tables or ensuring people were satisfied with their meal.
Again when our breakfast arrived it was outstanding, one of the best breakfasts I have ever had at a hotel but Josh was once again MIA. After waiting for some 15 minutes after we finished my wife got up and went to the desk to ask the hostess to get our bill. She returned at the same time Josh did and Josh said he had our bill and would be right back although it was another 5 minutes before he appeared with it.
It was clear, particularly in the morning that the restaurant lacks in proper supervision. It would also appear that servers do not cover for one another or correct problems at other tables when they see them.
Despite all the service problems the dining experience from a food perspective was extraordinary and if you get Graham as your server you should consider that you have just won the lottery.
The property is simply stunning from the beautiful gardens surrounding the hotel to the vases plentiful of roses in the lobby that never fails to take my breath away. Our suite was luxurious, cozy and quiet and is absolutely in the best location in town. Our recent visit was our 10th annual- we have gone back every year since our first trip to Niagara on the Lake on our Honeymoon and will continue our tradition indefinitely. In our estimation, we need not look further for a romantic, fun and luxurious vacation experience.
We stay for 3 nights and book the "Bed and Breakfast" package as there is no better way to start the day than experiencing the lovely breakfast service in the elegant Noble Restaurant. Silver coffee pots, white linens, freshly squeezed orange juice- need I say more?
There is no interaction with any team member to be had where we are not made to feel welcome and we are asked if there is anything more that they can do- and it is genuine!
We also take the Vintage Hotels Trolley Tour every year. It's a charming and fun way to see the sites and stock up on wine (drinking all the way). Worth it just to meet Barb, the very entertaining and knowledgeable Driver/Tourguide. The dining, shopping and taking in the gorgeous sites are beyond compare. "Tourist is King" in Niagara on the Lake and you will be treated like royalty wherever you go. So refreshing! Can't wait to go back already!