Sheraton On The Falls Hotel
- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at Sheraton On The Falls Hotel, you’ll be centrally located in Niagara Falls, steps from Brick City and Oakes Garden Theatre. This 4-star hotel is within close proximity of Great Canadian Midway and The Fun House.
Make yourself at home in one of the 669 air-conditioned rooms featuring refrigerators. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer a nightclub or a water park (surcharge). This hotel also features complimentary wireless Internet access, concierge services, and an arcade/game room.
Food & Drink
Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
We hadn’t stayed at here for a few years...no reason just time for a change.
WELL!!! We remember why we used to come to he Sheraton annually and only stay with them.
Maneesh was so friendly and personable. He made us feel welcome! He made us feel that our business was important to them.
The view from the dining room was SPECTACULAR!!gorgeous view of the falls and the breakfast buffet was delicious and everything we remember.
Bed was comfortable and room was clean. We had a city view overlooking Clifton hill (10th floor).
Can’t wait to visit again!
We had reserved through booking.com two rooms at the Sheraton for the Victoria Day weekend. When we arrived on Saturday, we had to wait at reception 30 minutes to do the check in, when the receptionist looked into the system, they were able to find only one reservation for one room. It took them 20 minutes to confirm that they had no extra room and their first suggestion was to call booking.com since it was not their errors.
I did not find them very helpful and I told them that we never had any problem with this provider in the past and that even if the error was on their side, I was expecting the help of the hotel to solve the issue. I think that if they accept to work with third parties, they need to take care of the customer relation and take care of any issues that might arise and not blame the other side.
Once I made myself clear that I was not going to call the other company they suggested to cancel the reservation with no fees, but we had come all the way from Montreal to spend the weekend there, why would I cancel the reservation? After 30 minutes of discussion they finally found us a second room that was offered at the same rate we had found.
I then asked for the breakfast package and the receptionist offered to be on the hotel since we had all these issues. Everything went well up to the moment I got billed because, the billing on my credit card did not match the folio for the two rooms, I got charged over 500 dollars more. They did some correction in the days after to somehow balance the billing, but for the breakfast they only took care of one day and they charged me for the second day. Now if you tell me that the hotel will pay for breakfast you should had told me that it was only for one night and not two. If I have reserved two night it is implied that you will take are of both days otherwise, she should have offered the package deal for the second night (instead I got charged full price).
Now I understand that problems with reservations do happens all the time but it is in how the hotel reacts to the mistake and how the issues are resolved that make the difference between an average hotel and a great. In this case not only it took forever to sort things out, I did not appreciate the fact that the other third party was blamed for the mistakes instead of just taking charge of the problem and if you offer me something to compensate you need to be clear on the terms, I would have bought the second night package for the breakfast instead of getting charged full price. So overall, put all these issues together I do not think I will ever stay in a Sheraton again and especially not at this one at Niagara Falls. I do value the relationship and the customer service the hotel provides more that the amenities or the price.
On the positive side the location of the hotel is great but not much more.
First, lets start with the service at Check-In. Mahesh was the Guest Service Agent who greeted us and got us checked in. He asked about the nature of our stay (if we were celebrating anything) and if we'd been to the area before. That turned out to not be a vein, chit chat, question. He put us on the 20th floor (Rm# 2065) with the falls view (we reserved in advance) but the Balcony was added. After we checked in , we went to the dining floor and thoroughly enjoyed the buffet with a view of the falls. We returned to our room before hitting the town to find a bottle of complimentary red wine! The view of the falls was breathtaking. The hotel was clean in every area. The dining option were excellent. The location was within walking distance of all of the falls attractions on the Canadian side of the boarder. There was nothing that happened regarding the hotel that was undesirable! I INTEND to stay there again when I return with the kids for a family experience!
The best thing about this hotel is the location, we had a Fallsview room and the view of both Falls was amazing. Do not waste your money on the Club room it is a joke to even call it a club room. I can’t believe we paid extra to use it. The breakfast was below par, very basic. The hot food was awful, we ate cereal and toast. The afternoon canapés did not include any alcohol, that was an extra cost. The food was cheese, all cheddar, crackers, sweets, nuts and cakes. The only highlight was Yash, he was delightful. I have never encountered anything like it! The supplies in the room were minimal, no extras like vanity kits etc. The person who checked us in was delightful, she asked if we were celebrating anything and then gave us the option of wine, chocolates or cheese plate, which was very nice. Unfortunately at that time we did not realize that the club room did not provide wine, so we selected cheese. It was exactly what was on offer in the club room, cheddar cheese, no Brie or Blue. The thought was there though, which was nice. As for the other service, dreadful! The doormen did not offer to help with our luggage on arrival or departure. This is the only place during our North America travels that we have had this happen. On arrival there were two of them standing there chatting and they did not greet us at all, two women, with 4 bags, appalling! The next day we had to ask the concierge about our complimentary WeGo pass, my partner was brushed off initially and both staff members were very rude. We have not encountered such poor service at all on this trip. Very disappointed! Would recommend only because of the view.
Excellent location if you want to visit Niagara Falls, as is closed to all attractions, and we have had a room with a wonderful view (Fallsview). From this aspect is best located. Don’t expect too much from their club! It is below average. The indoor pool it is a joke :) (sorry). During our stay the elevators were the most frustrating thing, a trip to the pool at 14th floor could be an adventure of 15 min, as you have to layover at 13th floor :). The air conditioning needs improvements as well.
The staff is friendly and helpful, and I would like to mention here Ha, Yash and Sava, very nice and helpful people.
Zach, the quest manager, is helpful too, and, in fairness, I have received a rebate for the club experience, as it wasn’t what I have expected.