4.0
Very Good 7818 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Casino
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Sheraton On The Falls Hotel, you’ll be centrally located in Niagara Falls, steps from Brick City and Oakes Garden Theatre. This 4-star hotel is within close proximity of Great Canadian Midway and The Fun House.

Rooms

Make yourself at home in one of the 669 air-conditioned rooms featuring refrigerators. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer a nightclub or a water park (surcharge). This hotel also features complimentary wireless Internet access, concierge services, and an arcade/game room.

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Sheraton On The Falls Hotel
5875 Falls Ave
Niagara Falls, L2G3K7 Canada

Reviews

4.0 Very Good 7818 Reviews
a very disappointing, stressful stay
Reviewed 5 hours ago

I stay at this hotel 2x a year and have always look forward to staying here and have even written a raving review in the past. I stayed there in August 15-17, and was very disappointed, our room was 2.5 hours late, despite the 4pm check in, we entered the room and heard a running water. the tap was broken and was just left running, we saw the housekeeper leave the room so we know she just finished cleaning it. both 2 rooms
that we reserved were hot (air condition not strong enough) had to get a fan in both rooms, when the fan arrived, one was broken, I called for another fan took more than an hour to get, the next day i called to replenish the water,tea and coffee (included in the resort fee), after an hour and a half, I called to find out about my request and was told there was not request and wanted to know who I spoke to, the next day I received a text from a guest manager, Zach, making sure i give them a 10/10 rating, I told him that I was very disappointed with the whole experience, and he texted me back asking what he can do to make me feel better. Really?? TEXTING, is this how you deal with an irate and dissatisfied client throught text? and how about asking me about my experience, so perhaps you can improve in those areas. Its an expensive hotel therefore I expect good service.

AWESOME!
Reviewed 18 hours ago

This hotel is old but very well maintained. Definitely spend the extra money for a Fallsview room, there is nothing better than waking up early and staring at the awe inspiring view! Brunch at the hotel was worth the cost as well. What I did have a problem with, is the outrageous cost of overnight parking!! And, something the hotel can not control, the annoying amount of tourists. Do yourself a favor.. get up early and see the sights before the crowds!!!!!!

Sheraton in the Falls, Ontario canada
Reviewed 19 hours ago

we enjoyed the Sheraton on the Falls . the closest hotel from all the activities and the falls! All personnel is amazing and caring! we would recommend it to everyone who had good money to spend there cause it is a tourist attraction, just be ready to spend a lot of money but again it is worth it!

Overwhelmingly busy hotel with many tours coming in and out
Reviewed 22 hours ago

Location of this hotel is it's main feature. It is a quick walk over to the falls and the boat ride. We upgraded to a Falls view room, which offer rooms on floors 8-12. Needless to say we asked for a high floor, esp since we are rewards members, we figured we would get our request. Not at this hotel, we were on a room on 8th floor that offered a full view of the American falls, but the Canadian falls were hidden by trees. It seemed to us that this hotel is so overrun with tours, that individual guests are over looked. We had breakfast included in our stay. The restaurant is on a higher floor so we saw what we were missing in our view. The food was average, and breakfast was overwhelming with an influx of tour guests all at once, plus it was obscenely expensive for the quality. I recommend eating at the starbucks in the lobby or the IHOP around the corner. This whole area has turned into a Las Vegas type strip which is unfortunate since it detracts from the natural beauty. If you are looking for a quiet, intimate type place, I suggest a different location. If you have young kids and want to see and hear the falls and fireworks then get a falls view room, higher than the 8th floor and just spend one night. That's all you need.

Honestly, One Night Was Enough
Reviewed 1 day ago

Recently, we stayed at the Sheraton as part of a family road trip with a stop at Niagara Falls. My first time at the Falls was 1969; my second was 1991. Oh, how time changes everything.....and always not for the better. Why can't we just look at the marvel of nature - a Seven Wonder - and let it be? Why does there have to be amusement rides, wax museums, haunted houses, and other money guzzling sideshows?? But, I digress. Upon arrival at the hotel, we pulled into the garage area and had to ask an attendant where to go in order to check in. He directed us to a 'No Parking' area, so I stayed in the car. Once checked in (it was insanely busy), we unloaded the car and walked to the room. My husband went back down to move the car to self-park, which was about three blocks away. He upgraded to a Falls view room because, I mean, that's why we are there. It was the only redeeming thing about the entire stop. We were able to see the American side Falls lit up at night and we sat in our room, gathered in front of the odd window/door, to watch the nightly fireworks. The rooms were given a slight upgrade but mostly remained in the 1980's. The beds were extremely hard and hotel guests had to pay $15.00 extra for WiFi, coffee pods and bottled water. Um, no thanks. See the Falls and we are out. The hotel complex is huge and the whole area reminds me of Las Vegas, and that is NOT a compliment. Wait until you take a shower and use a towel. Ouch!! Fabric softener please. This is probably a good location to stay if you have younger children (5-12) in the colder months. It was not our cup of tea, to say the least. My 12 year old was ready to get out of there, so we left early the next morning and we were over the border quickly.