Embassy Suites by Hilton Niagara Falls Fallsview
What We Love
- Jaw-on-the-floor views of Niagara Falls; it's just 100 yards from the river’s edge
- All-suite property and a member of Hilton Hotels and Resorts
- Elegant Keg steakhouse and bar offers falls-view dining
What To Know
- The casino is just a block away
- Indoor pool allows for swimming year-round
- Free WiFi
- Handicap Accessible
- Parking On Site
This sprawling, 525-room hotel is 42 stories high and located in bustling Niagara Falls, Ontario — just 100 yards from the river’s edge. The suites, while simple, contain two rooms with burgundy fabrics and blond wood accents, as well as spacious baths (some have jetted tubs), two flat-screen TVs and views of the famous falls that will make you want to stay right by the window. Other on-site amenities include an indoor pool, hot tubs, an outdoor sun deck, a fitness room, a lounge and a business center. The elegant Keg steakhouse and bar offers falls-view dining and an array of perfectly prepared meats such as sirloin with house teriyaki sauce and prime rib with Alaskan king crab.
In the Area
The Canadian side of Niagara Falls is overflowing with outrageous tourist attractions. The center of it all is Clifton Hill, a theme park–like neighborhood filled with family-friendly entertainments such as the 175-foot Niagara Skywheel, the Great Canadian Midway game complex and the Movieland Wax Museum of the Stars. Tour packages are offered through Embassy Suites that include boat cruises and a “journey behind the falls,” as well as visits to local wineries. For nightlife, families can check out the Oh Canada Eh? dinner show, or adults can head to the Fallsview Casino, just a five-minute walk from the hotel, and the Club Seven nightclub, also within walking distance.
How to Get There
I think the pictures says it all - 35 floors up in a Presidential Suite with views to die for.
When you add touches such as complimentary cocktails between 4-6pm - on top of a well oiled machine that is the running of this vast Hotel - it’s a vacation to remember - talk about earning brownie points with the Lady - nothing comes near this.
Just do it - highly recommended
Listen, I cannot explain in words the view we had from our room on the 20th floor of the Falls. The room was great, the restaurant inside of the hotel was amazing...can't wait co come back with more family and friends, and this will be the only place I consider staying!
The hotel and location from our hotel room on the 36 floor , the view of the Niagara Falls was indeed very impressive . And very close to the gift stores and to buy tickets to go around and see the white water wall , aero car whirlpool, the butterfly conservatory park , journey behind Niagara Falls , Niagara sa fury and many more .
2. nice looking furniture in rooms
3. room layout is good. there is some separation between the bedroom and the living area, so multiple people can stay together.
1. terrible elevators, very slow. there are 5 of them that go to floors above 9 (so 9-42). It took us literally 5 minutes each time to get from the room to the lobby. And that includes standing in an elevator full of strollers with screaming kids (not the kids fault, but just something to keep in mind)
2. dirty and cold pool. the hot tubs had loose grout at the bottom of the floor, which felt disgusting (at least I hope it was grout and not outside sand/dirt)
one of the reasons we chose this hotel over cheaper ones in the area - was the pool. and it turned out to be very disappointing.
it's quite large and very busy, which contributes to the dirtiness factor. there is no lifeguard (not that it's a must, but for a hotel with so many drunk guests and kids - it may not be a bad idea)
both the room and the water were very cold (and this was on a random 28C day, so AC wasn't on yet and it should have been warmer inside, but it was not). the cold temperature prevented people from taking a full shower - at best, they would just wash the feet.
there are no change rooms, so you need to go up to your room to get changed (in a wet swimsuit with dripping water, wrapped in a small cheap towel, standing in a very slow elevator full of people in street clothes). there is one washroom for men and one for women, so if you have a child for example, who likes to open doors - either you keep them outside the bathroom (in a non-life guarded pool area), or you just don't use the bathroom. because as soon as they open the door - the entire pool full of people will see you.
3. breakfast was mediocre at best, with very long line ups. kind of similar in quality to nearby 2* hotels, minus the line up.
4. wi fi is $10 PER DEVICE (free for HH rewards members, more on that later). so if you have a work laptop, a cell phone, and maybe a tablet for the kids - it will cost you a fortune to use them.
5. parking is $60 valet OFFSITE, $80 on site. parking at the casino 2 minutes walking across the street is $5-40, depending on which day you leave the garage. just an FYI
6. the hotel charges the Niagara tax and tell you it is not optional anymore (even though nearby restaurants happily remove it from the bill once you ask)
7. room: broken tiles, dirty windows. 2 reusable cups for the coffee machine (in a room for occupancy of 6 I might add). the reusable cups can't be washed as the coffee stains stay and the paper gets thinned out. Starbucks downstairs charges $4 for a tall coffee. My suggestion if you are a larger group: bring a kettle with you and a couple of non-disposable cups
8. in a room for 6 people (6 people occupancy and 6 people listed on the reservation, including children) we had TWO bath towels. the quality of said towels was terrible. very thin and coarse. I realize that poor quality towels are one of the 1st world problems. but when you pay 4 times as much for a room that you would next door - you kind of want to be pampered a little bit.
and yes, I realize that we could have ASKED for more towels. But I don't like to ask for such things, and for a suite room that sleeps 6 - it would be logical to provide more towels from the get go.
9. the reception staff were borderline rude (although we did meet a few very nice people on other floors of the hotel)
10. apparently you cannot apply your HH rewards if you booked through a 3rd party website (HH rewards gets you free wi fi and fast-pass to breakfast buffet). it was disappointing to learn as most other hotels will apply points to stays booked through any other sites, not just their own.
to sum up: if you expect $4* luxury, this is NOT the hotel for you. we paid $350 for a city view room (optional $100 extra for falls view upgrade) - and it was NOT a good value. some of the lower star rating hotels nearby were charging $80/per night during the same dates - and from my experience, they were a much nicer place to stay - from a service perspective, as well as pool, breakfast, and busy-ness
The embassy suits was very busy, and it's just not a very well designed hotel for such a large number of people.
I also want to mention that neither of these issues on it's own is a problem - it's the combination of things; the hotel did not meet my expectations for the price point it charges. And the price we paid wasn't the highest that they have. For the current upcoming weekend, as an example, they charge $550 for the same room. which would be even more disappointing.
Beautiful location, nice accommodations. Don't let the valet service fool you into thinking you must park your car with them! Ask about parking at the Falls Casino (or anywhere else!) and it's much less expensive. Nice breakfast buffet included. Thank you to Valerie, who was the absolute best and took special care of us each morning! There were some unexpected noisy renovations being done near our room which were somewhat annoying, but other than that, we were very pleased. Staff members were all very cordial and helpful!