Prior to lodging our complaint, it is imperative to acknowledge several commendable aspects of our experience at this hotel. Notably, the establishment boasts a distinctive design and offers charming accommodations. The innovative use of crystal embellishments throughout the premises, particularly in the rooms, is commendable. Moreover, the breathtaking vistas of the lake from our room left us in awe, underscoring the hotel's exceptional location. Additionally, the facility provides an array of superb spa amenities, including eight distinct sauna steam rooms, a spacious indoor-outdoor heated pool boasting panoramic lake views, rejuvenating hot tubs, and more. Undoubtedly, it serves as an ideal destination for weekend getaways, facilitating the release of pent-up stress, further enhanced by its adults-only policy, promoting an atmosphere of serene tranquility. However, transitioning to the realities of our stay, several noteworthy shortcomings emerged. Firstly slow check in and check out. Only One staff at the counter for a check in. Guests were line up all the way to the spa facility, those ppl at the end of the quene will at least wait for 45mins before get into their room. Then, I made the common should they consider to increase the staffing to accommodate the large guest flow, the receptionist reply, they usually have 2 ppl to check in, however she was at break. On our departure day, we booked the check out time, however at the lobby still need to wait in line for check out, and our car is not ready. Im not sure whats the point to book the check out time online? And the staff at the check out say to us:" see, we have 3 staff today to help the guests for check out, hope you won't need to wait for long." (Same person who checked us in). Im not sure his common is serious or being sarcastic. Second, the hotel staff seem very casual, unwilling to greet or say hello to guest. Instead they are more interested in chatting. Especially the valet. Third, the restaurant is packed! Initially we want to change our dining reservation time to an early sitting, however the restaurant receptionist told us they were overly booked. At our dinning, we set down and waited for 15mins before someone to approach us with the menu and water. She then explained, she did not notice we sit there!? Seriously? Conclusion, if you come to this resort, be prepare of waiting, for a long time! for everything!…