Sparkling Hill Wellness Resort and Spa
What We Love
- Daily breakfast is included in the Jetsetter rate
- KurSpa’s Ice Lab cold sauna is the only one of its kind in North America
- Seven different sauna and steam rooms plus indoor and outdoor swimming pools are free for hotel guests
What To Know
- The closest airport is in Kelowna, a 25-minutes drive north
- The resort is geared toward adults
- If you want to get around to see the Vernon area while visiting resort, consider renting a car. But staying put is absolutely do-able
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Chiseled into a mountaintop above British Columbia’s Okanagan Lake, this 152-room, wellness-focused retreat radiates light through the 3.5 million Swarovski crystals ($10 million worth) integrated into everything from light fixtures to the swimming pool. The sparkling scene is spectacularly set in the three-story glass atrium, which is festooned with more than 90 uniquely shaped pieces of glass to replicate a huge crystal. Inside, the space drips with the real deal, in the form of shimmering chandeliers hung from ascending tiers and crystal-embedded handrails.
Bed & Bath
This isn’t one of those themey resorts where the expensive design elements peter out once you leave the public spaces and enter your guestroom. You can feel the energy pulsating from the wall embedded with triangular crystals and the built-in crystal “fireplace,” a flame-mimicking sculpture that glows a fiery red. But the bling isn’t even the highlight of these spacious digs; the views are, especially from the window-wall fronting the freestanding tub (which stands beneath a crystal-studded ceiling, natch).
While most spas are all about the beige (zzzz…) the resort’s 40,000-square-foot KurSpa has left that dated concept in the dust; it may well be the most visually stunning spa in Canada. The space is refreshingly vibrant, with jewel tones popping off of sunlit spaces, like the seemingly liquid, bright turquoise glass doors behind which a veritable army of therapists offer more than 100 treatments. Among the unique treatments offered is cryotherapy, in North America’s first cold sauna, dubbed Ice Lab; the temp dips to -166˚ F, which activates biochemical, hormonal and immune modulatory processes that boost the nervous and circulatory systems.
How to Get There
Sparkling Hill is a beautiful resort. It has all the charm and relaxation elements you would expect for a weekend getaway. The 3* rating is because of some key elements that were lacking. When booking a specific spa weekend, there are certain expectations that need to be fulfilled... but weren't:
1. The experience at the front desk of the spa was truly lacking and off putting. There was a woman sitting at a desk that seemed not only overwhelmed with the business of the morning (Saturday morning of a long weekend) but also lacked the welcoming enthusiasm you would expect when entering a highly rated spa. She lacked the ability of looking up our info in the computer and proceeded to write down our names and services on a sheet of paper, and then proceeded to just motion us to stand "somewhere down the hall" where we would be greeted by our massage therapists. Upon entering the spa, the expectation was to have a bit of an overview or explanation of the spa and it's features, this never happened. So after we were standing around looking lost, we were greeted by our therapists. Massages were excellent, no complaints there. But afterwards, we had no idea where to go or where things were located. This all had to be determined by trial and error of us wandering around. Not a great first impression! When we did go back to the front desk and wait in line to ask a small question about availability were were quickly brushed aside and told there was "no availability for anything all weekend". All in all the spa was enjoyable, but the first impression left a sour taste in our mouths. Not at all conducive to a relaxing spa experience.
2. It would have been really nice to have coffee and tea in the room. We were there on our Babymoon and were really looking forward to some alone time. Having to go down to the busy breakfast area or call room service just for some morning coffee wasn't ideal.
3. Along with the Coffee, it would have also been nice to have a bit more snack or beverage options during the off times from the restaurants. Having the ability to buy snacks or something we could enjoy in our rooms from either the small store or the coffee/wine shop would have been nice.
All in all it was a nice relaxing weekend. We would recommend staying at the Sparkling Hill resort, you just might have to adjust your spa welcoming expectations if it's not fixed by the resort. The front desk staff, servers, valet and service people were all excellent and provided a high level of hospitality. All except that one person sitting at the spa welcome desk who clearly needs either more training or needs to be moved to another area of the resort. Unfortunately this is a SPA resort and the main reason for staying there... and the Spa Welcome Desk should really be the largest gem of the resort!
I stayed here 5 years ago and really enjoyed it then. This time, it was lovely, but service has slipped a lot. It’s the little things, the vase they promised for my flowers that never arrived ever, the ice we ordered and had called down for twice never arrived, we finally cancelled it. The staff cleaning the rooms were very noisy in the hallways. “ would you like help with your luggage” instead of, “ let me help you with your luggage” there is a big difference between the two. The beds were super comfy! Wonderful rooms just missing the finer qualities of service this hotel used to have. Not enough attendees looking after the spa, noisy people not kept in check, iced towels always empty,no one looking after the pool area, empty cups every where, people on cell phones. Although I did see one group get asked to put them away.
Spa appointments must be booked well in advance. Shout out to Chad for a great massage, thank you.
Restaurant, long lines waiting to be seated in the morning, seems odd as they had lots of empty tables. Food ran out quickly , leaving people waiting. Din er, like others stated in reviews, trying to be a 5 star but it’s really a 3 star. I recommend predators ridge for better food and a nicer evening meal. ( they offer free shuttle if you ask for the number at the front desk)
They are super strict on the check in time of 4, so don’t count on arriving early, I did hear though someone who had an early spa treatment was asked if she received an early check in too. Perhaps that’s a way to check in early. Staying for just one night not worth it, as the saunas are closed from 11-4. And closed at 9pm.
They did do a great job of acknowledging a special event. Thank you for that.
This is a wonderful spa experience just don’t go expecting that 5 star super experience and you don’t be disappointed. Dress up a little nicer for dinner, it was lovely seeing so many dressed well, there was a few in camp ts and jeans so anything goes really for dinner, but it was great to see some dressed so well. Breakfast is spa, robe , workout wear which is fun!
Coffee available at 7 am, free and easy to grab at the front of the restaurant. This was much appreciated, but wasn’t taken care of that well as there was spills on the floor. Cups were small so take two.
Marmots all around on the trails, trails are currently blocked in a few places due to construction, not well marked and kind of confusing so our walk was super short.
Well appointed gym, one treadmill was out of order. The vibrating plate thing , you have to pre book.
The ice room, dirty floor, should have had more spa attendants cleaning or checking.
We went to Sparkling Hill for our anniversary. Two days before our departure we get an email notifying us that the outdoor pool will be out of service. After driving for several hours from Vancouver, we went to our beautiful room with a spectacular lake view. The room was very quiet and peaceful. We went to the spa that night around 8 pm and the spa did not have staff working so there was no one to assist or to answer questions and the spa area was messy. But variety of spa made it interesting. The biggest issue we had was with the restaurant. The servers were fantastic but food was mediocre, hostesses were poorly trained and made guests wait to be seated ( 10 people eating to be seated for breakfast) because when one hostess is on the phone and using the computer, the other hostess couldn’t seat you because she could not access the computer. No robes and slippers in the room, which we had to ask for ( this is what you need to go down to the spa) and we called room service to get an ice bucket for our champagne. Overall for the price they charge the trip was not worth it. Lack of proper response to our feedback from management says it all!
My boyfriend took me here for my birthday and it was nothing short of incredible. Our room was very clean and beautiful. The dream and saunas are all so enjoyable and relaxing. The infinite pool was by far my favorite. Staff was courteous and friendly. Grounds very well kept. The buffet in the morning that's free to all guests is great also. A very big selection of food. The only negative I have is that the restaurant Peak Dine ,the portions are super small. Lol and pricey. We actually ended up leaving and driving to a local store after to get snacks. Dinner wasn't to bad $65 for two. With no alcohol. Also at the bistro where they serve coffee ,tea and some food. Our bill was $100 lol we both had one meal and one drink. Overall this place is incredible and I highly recommend going.
We are staying three night and we were delighted that we could bring our small, non-barking dog.😏. She’s a jrt and was very excited to see all the marmots. I am in a wheelchair and unless the staff are very good actors, everyone seems genuinely nice. My vegetarian special diet was well accommodated and the infinity pool is fantastic!