We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sparkling Hill Resort & Spa

avatar-imageavatar-imageavatar-image
Traveler (1753)
Room & Suite (328)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#5 of 20 hotels in Vernon
Location
4.6
Cleanliness
4.6
Service
4.2
Value
4.0
Travelers' Choice
With the desire to bring the European health and wellness experience to the rest of the world and a love for the natural beauty of the Okanagan, Mr. Gernot Langes-Swarovski, patriarch of the Swarovski Crystal family, envisioned and developed Sparkling Hill Resort. A manifestation of his vision, Sparkling Hill is renowned as a leading destination spa resort for wellness travel in North America where guests can maintain, improve or kick-start a healthy lifestyle and increase their overall sense of well-being. Offering a range of wellness amenities and services unprecedented in North America, Sparkling Hill Resort provides guests with a healing retreat from their normal environment and a mental break from the stresses of daily life. With a stunning location, resort inclusions, farm to table dining philosophy and holistic spa treatments, Sparkling Hill strives to educate guests on enhancing their personal journey to whole body wellness. Sparkling Hill Resort invites guests to immerse themselves in the healing power of water at our 40,000 sq. ft. KurSpa – one of the largest spas in North America, and to benefit from the best of traditional services and modern healthcare at the Wellness Clinic which combines the services of naturopathy, integrative medicine and spa treatments.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
Adults only
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
24-hour front desk
Laundry service
Ironing service
Show more
Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Walk-in shower
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Show more
Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Romantic
Modern
Languages Spoken
English
4.0
4.0 of 5 bubbles2,851 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in a picturesque setting, Sparkling Hill Resort & Spa is often praised for its tranquil atmosphere and breathtaking lake views. While the spa and its variety garner accolades, some guests have called out issues with service organization and room amenities. The rooms are celebrated for their comfort and views, though maintenance and cleanliness are occasionally criticized. Service receives mixed reviews, with some applauding the staff's attentiveness and others experiencing disappointments. The value proposition is contentious among visitors, who love the amenities but question the pricing and lack of special touches.
Location
Picturesque
Atmosphere
Tranquil
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Relaxing
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
2,851Reviews36Q+A100Room tips
Traveler rating
  • 1,539
  • 654
  • 346
  • 165
  • 147
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
sceron99 wrote a review Mar 14
Kamloops, Canada24 contributions6 helpful votes
The front desk suggested we go to the German restaurant for the final seating. It was 8:55 so we went down there and the rudeness began immediately. We were told the place closed at 9 and we had 2 minutes to order our food and drinks. All three staff were rude. We would never go there again
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Came home itchy from over chemicals in the hot tub. Be prepared to be shushed all the time
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Dianne F wrote a review Dec 2023
Vernon, Canada2 contributions
Hotel's Favorite
My husband and I enjoyed the November, 2023 getaway package for locals for $199.00. We have been to Sparkling Hill for lunch and dinner many times over the years but this was our first overnight stay. We loved the Zen and romantic ambiance. My husband enjoyed it more than he thought he would. The free valet service and the electric charging station was a huge bonus! We had checked in online so check in was fast and efficient. We were facing east with a beautiful valley and mountain view and we had a bit of a view of Kal Lake from our second floor room. The room was stunning. Beautiful appointments, lots of crystal, full wall windows and a large tub for two. We did find the doorway entrance very dark as there was no ceiling lighting. We were disappointed that the outdoor infinity pool and indoor pool were very cool. Also, the pool area was quite sterile and uninviting. The saunas that we tried were very soothing. I would recommend that there be more signage posted outside each sauna with the information that is on the website. The information of what the benefits of the particular sauna are and the recommended amount of time to spend in each one. There is no access to a clock with the time and I heard several people saying that they should probably get out as they were feeling dizzy. The tea room that you can relax in was a lovely touch. Also, the sound proofing in the resort is excellent as we heard no noise outside our room. Room service at 10 p.m. for port and vegan/gluten free desert was divine. The complimentary breakfast was amazing. So many dishes to choose from including vegan options. The waitress brought out fruit and a pumpkin pastry while we were deciding and when she realized my husband had a gluten intolerance she brought him gluten free pastries! The service for breakfast was 5 star.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: They do have free breakfast coffee available to guests at the restaurant if you go to the...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
SylviaZ180 wrote a review Mar 10
Vancouver, Canada85 contributions91 helpful votes
An excellent spot for a Girls Weekend! We got the WestCoast Resident package and booked two rooms side-by-side. 326 and 327. We had gorgeous views of the hills, were directly across from the spa elevator, and discovered that 327 is larger than the average room, so we made it our meeting spot. Breakfast, wifi, parking, saunas, steam rooms and pools access are all included in the room price. Comparing the price to a typical hotel room, there is so much value! It is an extra charge for spa and fitness classes. We went to breakfast in our bathrobes and the service was very prompt and the food was excellent. Many thanks to Taryn for making sure our wine and glasses were brought to the room. Our spa treatments were excellent, many thanks to Mariah for the scrub and Chad for the massage. He knew precisely where to massage for a tight neck, shoulder and hips. We had so much fun doing the Aquafit class with Trevor, and now I am looking for the same class back in Vancouver. We will return for another getaway.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Sandra H wrote a review Mar 8
Kelowna, British Columbia, Canada216 contributions102 helpful votes
We are a middle-aged couple who went to this resort expecting a quiet, relaxing experience. Instead, we were housed next to a room with a barking dog; no amount of complaining to the front desk resolved the issue. The spa area is very nice, but crowded. In spite of the signs asking people to be quiet, the clientele mostly consisted of young people drinking from plastic or metal cups, and it did not appear that they were drinking water....quite boisterous and loud. The dress code was not enforced at the restaurant when we went for dinner. In the morning, some scruffy looking men checking out at the desk next to us paid cash for their stay....it felt more like a motel than a high-end resort. There are many nice features to the hotel, and breakfast was fantastic, but overall it disappointed.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Make sure you get a room on an upper floor as the lower ones allow noisy dogs.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Pam L wrote a review Mar 6
1 contribution
Our kids sent us to Sparkling Hill for our 40th Anniversary! We love it here! The rooms are absolutely beautiful! Love the music in our room when we arrived. So enjoyed the spa and the outdoor pool in the winter!! We had dinner at Gerni’s and the flavours brought back memories of our trip to Austria.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Try the new restaurant Gerni’s
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
vic z wrote a review Mar 3
Brisbane, Australia74 contributions12 helpful votes
+1
Prior to lodging our complaint, it is imperative to acknowledge several commendable aspects of our experience at this hotel. Notably, the establishment boasts a distinctive design and offers charming accommodations. The innovative use of crystal embellishments throughout the premises, particularly in the rooms, is commendable. Moreover, the breathtaking vistas of the lake from our room left us in awe, underscoring the hotel's exceptional location. Additionally, the facility provides an array of superb spa amenities, including eight distinct sauna steam rooms, a spacious indoor-outdoor heated pool boasting panoramic lake views, rejuvenating hot tubs, and more. Undoubtedly, it serves as an ideal destination for weekend getaways, facilitating the release of pent-up stress, further enhanced by its adults-only policy, promoting an atmosphere of serene tranquility. However, transitioning to the realities of our stay, several noteworthy shortcomings emerged. Firstly slow check in and check out. Only One staff at the counter for a check in. Guests were line up all the way to the spa facility, those ppl at the end of the quene will at least wait for 45mins before get into their room. Then, I made the common should they consider to increase the staffing to accommodate the large guest flow, the receptionist reply, they usually have 2 ppl to check in, however she was at break. On our departure day, we booked the check out time, however at the lobby still need to wait in line for check out, and our car is not ready. Im not sure whats the point to book the check out time online? And the staff at the check out say to us:" see, we have 3 staff today to help the guests for check out, hope you won't need to wait for long." (Same person who checked us in). Im not sure his common is serious or being sarcastic. Second, the hotel staff seem very casual, unwilling to greet or say hello to guest. Instead they are more interested in chatting. Especially the valet. Third, the restaurant is packed! Initially we want to change our dining reservation time to an early sitting, however the restaurant receptionist told us they were overly booked. At our dinning, we set down and waited for 15mins before someone to approach us with the menu and water. She then explained, she did not notice we sit there!? Seriously? Conclusion, if you come to this resort, be prepare of waiting, for a long time! for everything!
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: slow services
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Kari-LynnH wrote a review Mar 1
Prince George, Canada131 contributions43 helpful votes
+1
This is my second review on this hotel. Stayed here last May and had noticed a few things that weren’t up to par. I believe they were still short on staff from the covid pandemic. Well I’m happy to report that things were much better this stay. A big improvement was an added towel exchange in the spa/steam rooms. There were no towels last time and things were really backed up which is a problem in a spa. This new set up is much more organized. It also is so nice to be greeted by staff where as before, you just walked right in. I do think it would be nice to extend steam room hours throughout the day. They are currently 2-9 with the last hour being European style; clothing optional. It would be lovely to start the day with the steam room experience. I’m not sure what the reasoning is for the afternoon only hours but I hope the hotel will consider extending these hours. If you plan ahead you can book other spa services that start earlier in the day. Unfortunately this was a last minute stay and no spa service times were available. Their website recommends booking spa services 6-8 weeks ahead. We never know that far ahead when we will be staying. This was our first winter stay and I loved it. I enjoyed a beautiful walk on the surrounding trails with stunning views of the frosted mountains, lakes and forests. There were many deer on the trails which I loved. After a walk it was nice to warm up in the bar and enjoy a coffee with baileys and a nice dessert. They have many options. Then we relaxed and headed out for dinner. Both onsite restaurants were fabulous. After dinner we headed to the steam rooms followed by a swim in the heated outdoor pool which was fabulous. It was snowing and such a beautiful and refreshing experience. In my last review I complained about no coffee in room. They now will deliver for a fee. I actually didn’t mind walking down in my robe to get coffee and they now have coffee trays which completely helps. I mentioned the dinner options were great. Breakfast also had a great variety. I love that you can go eat breakfast in your bathrobe and slippers. This simple thing really heightens the level of relaxation, Breakfast is also included in your stay which is so nice. Honestly if you book one of their specials this makes for a very affordable staycation. It’s a seven hour drive for me but I already can’t wait to go back. All staff were very friendly. Seems like a minor thing to note but I travel a lot and notice that many hotels are using covid as an excuse for staff shortages and cut backs on cleaning and services. Absolutely not the case here. Every team member made a point to make sure guests felt noticed and I really appreciate this. I also did some shopping in the hotel store. I was impressed by the variety and found some great items. Again the staff member in the store was extremely kind and helpful. Really I have no complaints from this past stay and am looking forward to our next stay.
Read more
Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Book spa services ahead of time. If you are going in the winter, be sure to make time for the...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
kowalskiKelowna wrote a review Feb 2024
kelowna8 contributions8 helpful votes
We were visiting Sparkling Hill since beginging @ 15 years. and gradually noticed declining in many areas. Post COVID changes are big :saunas open only the day you arrive 2pm -10pm no sauna available in the morning, no buffet breakfast .Farm restaurante limited menu , not a typical German that its expected. Its clean ,friendly good service.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Lori B wrote a review Feb 2024
11 contributions2 helpful votes
I’ve been staying here for years and notice the decline in some areas. Precovid there was a pastry and fresh fruit plate with several potteries. Now it’s 1 very small pastry each and the fruit was very dried out—looks like they had been sitting out for a very long time. Same both days. Asked for gluten free pastry which was excellent! Also inconsistent between tables. One day at breakfast the folks around us were offered digestive beverages and we weren’t. We got 4 slices of bread for dinner for 2 people, but the table of 2 next to us only got 2 slices of bread. The 3 course dinner provided lots of food and was excellent.
Read more
Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Lola wrote a review Feb 2024
1 contribution2 helpful votes
+1
The last time I went to a spa hotel this fabulous I was visiting the Dead Sea. There's certainly nothing else like it in British Columbia. The hotel rooms while a little tired are extremely well designed, very clean. spacious and the views are fantastic (I stayed in a Deluxe Lake Queen Queen). Breakfast is included, al la carte (yes!). The room is huge with the same great views but still very busy, so the team work hard to handle the line. They even bring you treats once you are seated so you don't have to worry about being hungry while you wait. I didn't think I wanted cake for breakfast until I tried it! I would have liked to try this restaurant for dinner but I couldn't stop visiting Gerni's Austrian restaurant, so good! The only downside of this place is the hill you have to walk down to get to it, short but not for the faint of heart when there is ice....but that keeps it quiet so I'll take it. The cafe, could have a better selection of food but the service was outstanding and I wasn't disappointed by the cake and wine options. The spa itself is huge and on the whole a great experience if a little tired but it was just too busy to be relaxing. At least on the Monday, as the the week moved on it calmed down. It seemed odd that there was limited availability to book services online in advance but on site I got the impression there was plenty of last minute availability. It was just disappointing that the spa staff seemed so busy they didn't really have time to make you feel welcome enough to explore options. One day they booked me in for a massage and then texted me 15 minutes later to say new bookings could have a discount. I wasn't going to interrupt my zen by asking for a rebate but it did leave a bad taste. In short the included stuff works well, the optional isn't in keeping with the service level in the restaurants. One great surprise was the fitness classes and Gym. While limited in size the view just makes you want to stay and work out. The instructor was super well educated and while I didn't feel like I worked too hard, the next day I had worked everything. I couldn't find class times on the website and you're not allowed to take your phones into the spa to take a picture of the schedule...so how you are supposed to recall the session times with spa brain I don't know...but I at least I made one! So, what is the one reason I wouldn't visit again. In short, airport transportation. The hotel directs you to Elite Mile, if you read their booking policy, they can cancel your transport for any reason, you can't cancel but you must pay upfront...and the confirmation process was not that great. My flight was delayed landing but Elite accommodated me (as any good transport company would). However, on my return, my flights were canceled and I had to depart the hotel early to catch a new 7am flight. They were given a days notice but they messaged and said the flight was too early, no transport would be provided but they would refund the money....I've never heard of transport company that doesn't meet every flight, especially when it's such a small airpot but ok fine. I think, no big whoop, I'm well travelled I'm in a "luxury hotel" I just need to talk to the front desk. To my utter surprise the front desk slide a ride hale card across the desk and said you can try this company otherwise try phoning the taxi companies at least an hour before you want to go (oh so you mean at 3am) but they definitely gave me a look that said you'll be lucky to make your flight. I could not sleep, I'm a female traveling alone and this was the first time travelling the globe where I truly didn't know if I'd make my flight, of all places Kelowna was going to beat me. Sure enough the ride hale was not on route when I woke up and it took two more attempts before a car came...and the front desk could not careless that I didn't know what to do. Wouldn't a luxury hotel have said (at the vary least) oh no your flights have been cancelled and rebooked so early, that's so awful, you are going to miss breakfast can we send up a croissant and a bottle of OJ to your room so you have something to start your day off with...even if they refuse to help you with transport it would take they edge off...I think when they refused to print my receipt I hit my limit because they had printed a copy for me to sign for them. That says to me this hotel is only interested in accommodating a drive in market. I guess that's why they big up the comp parking. Oh and for the solo travellers out there, I felt comfortable at this hotel on my own but do know it attracts a lot of loved up couples.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip: Drive...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Previous
123456
Not the right property for you?
There are more places to choose from in the Vernon area.
PRICE RANGE
$301 - $360 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sparkling hill hotel vernon
LOCATION
CanadaBritish ColumbiaOkanagan ValleyVernon
NUMBER OF ROOMS
149
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

SPARKLING HILL RESORT & SPA - Updated 2024 Prices & Hotel Reviews (Vernon, British Columbia)

Frequently Asked Questions about Sparkling Hill Resort & Spa
Which popular attractions are close to Sparkling Hill Resort & Spa?
Nearby attractions include Ellison Provincial Park (3.0 miles), Paddlewheel Park (3.0 miles), and Kin Beach (3.8 miles).
What are some of the property amenities at Sparkling Hill Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Sparkling Hill Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sparkling Hill Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sparkling Hill Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sparkling Hill Resort & Spa?
Conveniently located restaurants include Range Lounge & Grill at Predator Ridge, Peakfine, and Pallino's.
Are there opportunities to exercise at Sparkling Hill Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Sparkling Hill Resort & Spa have airport transportation?
Yes, Sparkling Hill Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Sparkling Hill Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sparkling Hill Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Sparkling Hill Resort & Spa have any great views?
Yes, guests often enjoy the mountain view available here.