4.0
Very Good 1303 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
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Overview

Location

With a stay at The Westin Cleveland Downtown, you’ll be centrally located in Cleveland, walking distance from Cleveland Convention Center and close to Great Lakes Science Center. This 4-star hotel is within close proximity of Rock and Roll Hall of Fame and FirstEnergy Stadium.

Rooms

Make yourself at home in one of the 484 air-conditioned rooms featuring refrigerators and LCD televisions. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a fitness center, or other amenities including wireless Internet access (surcharge) and concierge services. This hotel also features gift shops/newsstands and wedding services.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Business & Travel Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cleveland? This hotel has 20000 square feet (1858 square meters) of space consisting of a conference center and meeting rooms. RV/bus/truck parking is available onsite.

How to Get There

The Westin Cleveland Downtown
777 Saint Clair Ave Ne
Cleveland, OH 44114 United States

Reviews

Disappointing
Gerrydan

The Westin brand is tarnished by this hotel in downtown Cleveland. It’s one thing for the rooms to be outdated and in need of serious refurbishing, but it’s the lack of cleanliness that is terribly shocking and inexcusable. Dusty areas of the floor. Dust on the mirrors. Dust in the AC vents. Hair in the sink! A 4 star rated hotel that seems to be dearly in need of more funding. Maybe they cut cleaning staff to the bone?

Was expecting so much more!
EEL

The room ( a suite) was very spacious but boy does it need some updating and a good floor to ceiling cleaning. It is very outdated in style and the carpets were stained. The vents in the wall were dusty. The bathroom shower door might as well not even be there, it flooded the entire bathroom each time we showered even when completely closed.

We only had drinks in the hotel restaurant but the two male bartenders who served me were pretty miserable. Not even a hello, how are you. They might have been crankier than usual because it was busy due to The All Star Game but come on guys. How about a little smile? Go get another job out of hospitality if you can't deal with serving the general public.

The best part of the hotel was Starbucks. The staff there were super friendly and efficient. I didn't catch any of their names but they were all great.

Honestly, if this is what I'm too expect from the Westin name, I'll avoid it in the future. Plenty of other hotels to choose from.

Customer service is bad
Berry B

Paying nearly 300 per night for a room. Room was not cleaned or made up. Had to call for clean towels and coffee. Valet was rude when we asked for our car. Staff complaining that they needed more help! Hotel was clearly fully booked so management should have had staff on hand to take care of customers. Absurd frankly. Normally love the Westin but this one stinks.