Metropolitan at The 9, Autograph Collection
- Free WiFi
- Parking On Site
A stay at Metropolitan at The 9, Autograph Collection places you in the heart of Cleveland, walking distance from Cathedral of St. John the Evangelist and Cleveland Arcade. This 4-star hotel is within close proximity of Allen Theatre and Quicken Loans Arena.
Make yourself at home in one of the 156 air-conditioned rooms featuring iPod docking stations and LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Enjoy recreation amenities such as a health club or take in the view from a rooftop terrace. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and wedding services.
Food & Drink
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges.
Business & Travel Amenities
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Cleveland? This hotel has facilities measuring 14000 square feet (1260 square meters), including meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
Honestly, not impressed. For a hotel that brands themselves as luxury, I feel like they paid all the attention to how things look, but missed the mark in too many other areas. The weekend before, I stayed at a Marriott in Niagara Falls. It cost nearly $100 less per night and felt vastly more luxurious.
The first thing I noticed was that that the tissues and toilet paper were thin, scratchy, one-ply. If this were the only area they'd cheaped out on, I wouldn't have mentioned it, but I did think it was a bit odd.
All of the pillows were so stuffed and firm, you couldn't squish or punch or flatten them down at all. Maybe some people like that, but I felt like I was sleeping with my head propped up on two or three pillows. I woke up with a kink in my neck.
The mattress was quite comfortable, I'll give them that. (The couch and chair in the room were hard and uninviting, and more of a decor choice than for comfort.) The sheets though. Omg, the sheets. Worst. Sheets. Ever. I've bought 100 thread count sheets from Walmart for $2 that were softer. They were so pilled and scratchy, it was like sleeping in rough linen.
Also,the clock in our room was half an hour behind. Not a huge deal, except we were seeing a show that night. Thank goodness my husband looked at his phone, or we would have been late.
This hotel LOOKS luxurious. And if all you care about is image, I guess that's fine. But luxury is about much more than looks. All the small details combine to create a luxurious experience, and this hotel fell far short of that, in my opinion.
I recently stayed at the Metropolitan 9 hotel in downtown Cleveland. I was greeted at the front desk but a friend staff but they forgot to give me my room key in the key card holder after I made it up to my floor. The room was nice and modern. While I didnt get a chance to taste some of the offerings from their world famous Chef that was on Hells Kitchen but I made it to the Vault for a quick drink. The next time I'm in the area I'll probably try another Marriott property.
This was my second stay at this property in as many months. The difference between stay one and stay two was so drastic I will never return.
I travel extensively and am lifetime platinum status with Marriott. I think I have very realistic expectations for a hotel: Safety, comfort, and cleanliness. The 9’s secure elevator system is the only reason they are no receiving a 1 star rating.
We were in Cleveland because my wife has an appointment at the Cleveland Clinic. A restful nights sleep was all we were looking for.
Cleanliness was a miss as the blanket in our room had a large stain on it.
Comfort was a huge disappointment. First, the windows suck. They are old and leak in climate and sound. We had a corner room with about a dozen of these windows. Even on the 9th floor, we heard every car drive by. I’ve had quieter rooms in Times Square.
The climate was also a huge problem. When we arrived, the heat wasn’t working. It took over an hour for someone to come to our room and fix it. This was at 11pm when all we wanted was to sleep. The maintenance guy told us there was a power surge earlier in the day and knocked many of the units offline. That left me wondering why they didn’t proactively reset the units. Again, because of all the windows, it was frigid.
The front desk was aware of our wait, yet we received no apologies. When we checked out, I was asked if my bill was OK - nothing about my room or our stay. So, I am leaving my experience here.
Next time I come to Cleveland I will stay at the Ritz. It’s the same point cost and a much better value.
Great location, excellent staff and some of the best food and drinks in the city without leaving the property! The location is fantastic for events, plays or just a night out! The staff is truly ready and willing to accommodate the smallest to grandest requests!
I stay regularly stay at the 9 when I am in Cleveland for business. The team at the 9 are absolutely awesome and are always there to help. From the time you arrive, TK, Stephanie, Teddy, and Migel make the check in process quick and easy. Once you’re checked in the rooms are clean and modern. Lindsay and Heather are amazing and always go out of their way in the Ledger Bar and Haven. Micheal and Johnathon are great combination in the morning for breakfast at Hevan. I’ve been pretty fortunate to find such a great group of people and equally exceptional property to stay at while I’m in Cleveland for business! Keep up the good work!