Aulani, A Disney Resort & Spa
- Free WiFi
- Kids Club
- Parking On Site
Located in Kapolei (Ko Olina), Aulani, A Disney Resort & Spa is minutes from Ko Olina Golf Club and close to Ko Olina Marina. This 4.5-star resort is within the vicinity of Ka Makana Ali’i – The Center for West Oahu and Hawaiian Railway Society.
Make yourself at home in one of the 359 individually decorated guestrooms, featuring refrigerators and iPod docking stations. Rooms have private furnished balconies or patios. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 4 spa tubs, and a complimentary water park. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Food & Drink
Enjoy a meal at one of the resort’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a beach bar or a poolside bar. Full breakfasts are available for a fee.
Business & Travel Amenities
Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Kapolei? This resort has 21081 square feet (1958 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
We travelled to Aulani Resort via taxi from Honolulu airport (approx 30 mins)
On arrival, we received a warm greeting and were told the story behind Aulani before being escorted to the check in desk. This was a lovely experience and really set the scene (and what we hoped was the tone) for our stay. We checked into our room (1 bedroom suite) and were advised that for the other part of our stay we would need to change rooms (as we had booked a different room type – which we had known). On check in we were given a map of the resort and key information regarding the resort (accessing pools, dining option and activities)
The 1 bedroom suite was great – we did have issues with the balcony door not opening and the TV in the lounge area did not work. We called engineering to assist with fixing these issues. These were fixed by the evening and we enjoyed two nights in this room. On our change over day, we packed our bags and called down to reception/bell desk to let them know our bags were packed and ready to transport to the new room when ready. We were then advised that we had to proceed to reception to officially check out of the room and either bring down or bags or have the bell desk bring them down. We were very disappointed as we had planned to head out for the day and this is not a standard hotel practice (normally the check in/out process for a room change is managed behind the scenes with minimal impact to the guest). After a long conversation on the phone we gave up and agreed to change our plans on the day to check out of the room. We advised concierge that the bags were packed and we were heading to reception. We were then advised that we needed to wait in the room until the porters arrived, after 30 mins of still waiting we call the bell desk to ask when we would be assisted and were advised they were very busy at the moment. After nearly an hour our bags were collected and we were able to make our way down to reception to check out. I specifically re-iterated our room requests to reception for our new room and noted we would be happy to wait for the appropriate room to be available (rather than opting for the first available in the category).
On our arrival back we proceeded to reception to confirm our new room number and that our bags had been delivered. We arrived to the new room however the bags were not delivered (quickly fixed with a call to the bell desk) . We were located below the lobby level in a double queen room. As we were on our honeymoon we had requested a king room with a preference for a quiet room or high floor if possible. I contacted reception to advise that the bedding configuration was incorrect and was advised there were no options to change as the hotel was at capacity. I was advised that the room allocating team would reassess tomorrow. I called the reception team the next day and was advised again there was no capacity to change rooms. I was very surprised having worked in hotels (specifically in rooms division and as a I have studied hotel management) that there were no options to move us. This effectively meant that no king bedded or higher floor rooms in our category (or other category as we were happy to pay to upgrade) were checked out of that day (which given the hotel of that size would be highly unlikely). We continued to contact reception (and the front office manager) the next few days and had no luck. In the end we just settled on this room for our stay. We were very disappointed mainly due to the noise from this room – you can hear all movements on the lobby floor above and the housekeeping team were very noisy when moving through the floor in the early hours of the morning (well before sunrise). As our room was directly across from a service door, each morning around 3am I was awoken by the door being slammed/left to close automatically and a then a few hours later with children running/screaming as they prepared for a fun day ahead (this wouldn’t have been an issue if I hadn’t been woken up a couple of hours prior). After a few days I left a note under the door to please not let it slam (it ruined all but the last couple of nights sleep).
The pool areas are absolutely great – our favourites were the Ka Maka Grotto, Whirlpool spa & the Waikolohe stream (including the two slides: Volcanic Vertical & Tubestone Curl). Although there is a queue for the slides – these are well worth it. To use the pool facilities you require your room key (pass) to collect a wrist band (these change daily). You can also collect towels when you get your wristband. As with most resorts the lounge chairs get reserved/taken very quickly – we often just piled out stuff on a single one when available.
There is also a lagoon/beach at Aulani with plenty of beach activities. We enjoyed swimming and also rented a paddleboard ($39.00 per hour). This was so much fun and a great place to paddleboard for the first time as the water is relatively still and clear (watch out for the rocks below). It’s a lovely place to walk along the shoreline and there are plenty of places to lie down (in the sand or beach chairs)
In terms of dining, we often had breakfast/lunches/snacks from the quick service restaurants (Mama’s snack stop & Ulu Café) – these are convenient and casual, however the food is generally average across these dinning locations. We also dined at Makahiki for Dinner (see separate review) – overall this was a good experience and a great way to see characters.
Throughout the resort there are also a few shops for gifts, apparel, sundries, Disney merchandise - I recommend the Kālepa's Store as there are some great items there.
The experience relating to our room(s), the changeover process and our interactions with the room division teams (reception, front office manager(s), bell desk & housekeeping) has driven the overall 2 star (poor) rating for this review of Aulani Resort. This significantly affected our stay and was a disappointing end to our Honeymoon.
Tip: Select your room category carefully – if you can afford it I recommend booking a suite (particularly if you are looking for a guaranteed King bed) or book a room with an ocean/partial ocean view as this may get you a higher floor.
Stayed here for 9 days, to get away from the winter in New York! I'm a Disney Vacation Club member and I chose this location as my home resort. Couldn't of made a better choice. I've stayed here about 4 times in the past, and found the service and quality of the resort consistent every time that I come here. The cast members(workers) are all so nice and helpful. Plenty of activities to keep you busy, and the grounds are beautiful and well maintained. Even though it's a Disney Resort, adults can have just as much fun here also. Every time that I do visit here though, I rent a car, so I can explore the rest of the island also. I think this is a must, since there is so much to see and due in Oahu. The resort is about 30 minutes from Honolulu Airport BTW. What I liked the most, is that they're big on relaying the cultural value of the Hawaiian people to the guests staying there. Every morning, at 7am, if you happen to be up, they play a Hawaiian prayer chant to start the day. Very nice and beautiful touch!
Aulani is one of the best beach resorts we’ve been to as a family. They have a great beach and great pools with a lazy river and 2 water slides.
There are numerous dining options including character meals. The best part of this resort is that it has only a touch of Disney whereas the rest of the resort focuses on Hawaiian culture. The Laniwai Spa there has amazing outdoor hydrotherapy garden included in many of the treatments.
This is best family resort in all of Hawaii. Your kids will not be disappointed. The lazy river is very long and relaxing and the resort has multiple pools to hang out at. Again I consider this a family resort and not for singles to mingle. Also food is excellent but very pricey but this is Hawaii and a Disney resort.
It was our first time at Disney Aulani and I guess we were expecting more from the staff because, after all, it's Disney! Some staff are great, most are so-so, it's a hit and miss. But there's one particular hostess, I think her name is Jenna-Jaed (or something like that) who made our experience at the character breakfast so "memorable" because of her rudeness, arrogance, and condescending attitude. We arrived there without reservations because we didn't know we were supposed to so we were placed on a waitlist, which is fine. But even though she knew we were there on a waitlist, every time we have a question, she would start it with a "Do you have a reservation?". It was very sarcastic. She snapped at my kids for playing with the rope barriers and then plastered on a fake smile when she was facing me. I had to hold my tongue to avoid making a scene. Then I merely stated I had no idea we were supposed to make reservations and she answered with a "We are the only resort with a character breakfast in the whole island". I mean seriously, did she think I was dumb? She could have handled that whole situation better. Finally, I couldn't handle talking to her anymore that I asked to speak with a manager, the asst manager came and she was very nice and totally understood our issue. SHE made me feel valuable. They did go through the waitlist and we were finally seated and got to enjoy the character breakfast. I don't know if Disney cares enough about what customers think of their staff but I seriously expected more from them.
Oh the food is OK, just like any food you would expect from a buffet, the little Mickey mouse waffles were super cute. Meeting the characters kind of made up for that bad first impression. I still don't think rude, unhappy people should be greeting customers like that especially at a $$$$ resort like this!