The Royal Hawaiian, a Luxury Collection Resort, Waikiki
What We Love
- Fun couple-friendly options, like dining under the stars in a private beachfront cabana
- The mix of history and of-the-moment decor
- An award-winning spa, featuring both local and global treatments, in a lush garden setting
- The glamorous Royal Beach Tower pool
What To Know
- There’s a nightly resort fee of around $37
- Pets are not allowed
- The hotel is a big hit with weddings and business groups, so expect to encounter groups
- There are extra fees for beach umbrellas and lounges or poolside cabanas on the private beach
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Thanks to its primo Waikiki beachfront position, you can expect to encounter brag-worthy views from the 528 rooms and suites, whether in the the Royal Beach Tower or the iconic Historic Building. Known as “The Pink Palace of the Pacific,” this 1920s landmark feels fresh as a daisy thanks to guest rooms furnished with custom dark wood, snowy white bedding, and splashes of bold color in accents like the fuchsia pink headboards. The Abhasa Spa is a true sanctuary, with al fresco cabanas set among tropical gardens: indulge in treatments utilizing delicious ingredients like extra virgin coconut oil, passion fruit, hibiscus, and Hawaiian honey. The Azure restaurant, meanwhile, features locally-caught seafood in a chic, airy Moroccan-inspired setting.
In the Area
If you can tear yourself away from your poolside cabana at the hotel, with its peerless Pacific views, take a surf lesson with the “Beach Boys” at Waikiki Beach Services, who also offer outrigger canoe rides, catamaran cruises, and stand-up paddle boarding. If history is a passion, spend a day at Pearl Harbor, where you’ll visit historic sites, war memorials, and museums–including a tour of the USS Arizona Memorial. Back at the resort, experience a traditional luau at Aha ‘Aina, held on the Ocean Lawn every Monday.
How to Get There
In spite of the fact that I had been emailing with someone at the property weeks in advance I came to see at the time of check in that non of the requested items have been done even though via email everything was going to be taken cared of
Second the staff at the check in 2/3 people I had to encounter were extremely unfriendly and rude. Michael was rider than most... he didn’t say hello had a condescending look on his face the whole time while “helping” me and cut me off every chance he got. He just should not be in customer service.
To be fair the rest of the staff were very friendly especially the baggage people all super friendly and professional
The lobby and grounds are beautiful however in spite of “updates” the rooms lackluster sure they have new wall paper and maybe a fresh coat of paint but all the furnishings bathroom fixtures show age. Not really a 5 star experience at all like they have claimed to be maybe A 3.5 star
The Royal Hawaiian has outstanding customer service. The hotel is exquisite with old world decoration mixed with modern design. Service with a beautiful smile. There were so many restaurants all around the hotel which spanned from luxury to affordable. Lots of parades, music and excitement. Every day we a couple taking pictures in the lush gardens or getting married at the prestigious hotel. Family enjoyment abounded.
We stayed 5 nights and over looked the garden. The housekeeping was excellent and friendly. Front desk was extremely helpful planning our week adventures. Great recommendations for the trolley so we never needed a car. And needless to say this historical hotel right on the sand is my favorite and my partner and I will always come back here.
We really enjoyed our stay. One quirky thing to know -- they do not have enough beach chairs. You must rent them for the entire day so be sure to reserve yours well in advance of your arrival. If you have never been, Waikiki is like Manhattan's Fifth Avenue on the beach.
Buyer beware of the Royal Hawaiian.
While living in Honolulu my wife and I decided to do a staycation and spend the night like a tourist in Waikiki. We had heard of great things about the Royal Hawaiian, especially their garden view rooms. `
My wife and I specifically booked a Garden View room to experience the history of the rooms and see the view. Upon check-in we were informed the Garden View rooms were no longer available even though we had a reservation. Very reluctantly we decided to rebook for another weekend a few weeks later.
Well when the day came for our stay my wife and I had a lot going on and considered rebooking the stay and called the Royal Hawaiian to see what their rebooking policy was. Upon calling the hotel and being connected to their reservation center, we were informed our reservation did not exist. We would have let the matter go at that time, however, the real insult came a few weeks later when a charge for $360+ appeared on our credit card for the no-show.
To sum it up, the Royal Hawaiian did not honor my original reservation, dropped the ball on my attempt to change the reservation and to add insult to injury stole $360 from my bank account. They and their parent organization (Marriott) have lost a pair of customers for life. Beware and think twice before booking a stay here.