4.0
Very Good 7083 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Resort arecales plant

Overview

Location

Located in Honolulu (Waikiki), Sheraton Waikiki is minutes from Royal Hawaiian Center and Fort DeRussy. This 4-star hotel is close to University of Hawaii at Manoa and Diamond Head.

Rooms

Make yourself at home in one of the 1636 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Rooms have private lanais. Premium TV channels and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Take time to pamper yourself with a visit to the full-service spa. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a health club. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and express check-in.

How to Get There

Sheraton Waikiki
2255 Kalakaua Ave
Honolulu, HI 96815 United States

Reviews

4.0 Very Good 7083 Reviews
Best service ever
Rortoli

Garrett W. Was absolutely fabulous, he made sure our stay was impeccable. We loved every moment we spent at this magnificent resort. Super clean, staff was super friendly and professional, the food was amazing, the pool breathtaking. We will definitely go back.

Not worth the money
lanoneus

We stayed here for a family stay-cation in September. I definitely feel I would have received more value for my money elsewhere. First, on check in, we asked about upgrades (Marriott Gold), and were told the club floor was being renovated. The only "perk" offered for being Gold members was the option to wear an ugly yellow wristband instead of using a room key card. No, thank you. No breakfast, no drinks, parking full price and resort fee full price.

The room itself was adequate--they had provided an extra cot, which was very appreciated so my preteen kids hate sharing a bed. Room was very clean, as was the hotel in general. Our room mostly overlooked the concrete roof of the building below us, but there was a bit of ocean visible to the person that sat on the right side of the small balcony.

There are a large number of elevators, which should have made transport quick, but because the button is located in the center, and people are not paying attention, you would frequently be standing on a completely full elevator waiting for the doors to close when some inattentive tourist would wonder up and hit the "up" button again, causing the doors to open even though no space was available.

There are two pools, only one of which is accessible to kids. The "infinity" pool is apparentlya huge draw for people, because it makes good instagram shots. Since my last visit, they seem to have removed some of the yellow floaties. On my previoius visit, the "infinite" view was marred by a solid line of yellow floaties; now they only take up 75% of the the oceanside edge. My husband and I stayed in it for about 30 minutes--during that time only one "floatie" opened up and was immediately taken by another couple. The kids pool is nice, but there are rough parts in a couple of places--I and one of my kids both cut our foot just walking in the pool. There is a small water slide--kids up to age 8 will probably think it's cool. They do allow kids in the hot tubs, which is great for the over 5 set, but just know that every time a toddler gets in, hot water relaxes them (yuck).

Location (oceanside): the Sheraton is oceanside, but it cannot be considered "beachside". The beach has completely eroded away directly in front of the Sheraton, and from the walkway that connect the boardwalk in front of the Sheraton to the beach in front of the Outrigger Reef. They do share the beach in front of the Royal Hawaiian, but that is a small beach that is also eroding away. The beach for the Outrigger Reef is much larger, you have to access it by going out the streetside of the Sheraton--not too long of a walk, but not as convenient as just walking out of your hotel.

Location (downtown): the location of the Sheraton in Waikiki is phenomenal. They are easily accessibly to the Royal Hawaiian, one of the oldest and most beautiful hotels in Waikiki. It is also close to the International Market and many restaurants. If your goal is to shop and eat in Waikiki, this is a great place for you.

I did not use any of the resort activities. They do have a couple of shuffleboard and pool tables available, but they were all in use every time I walked by. There is a Lawson's convenience store in the lobby area, which was very convenient though frequently also super crowded.

Honestly, I feel like this hotel has a lot of potential, but it does not provide an exceptional customer service experience for the money. It doesn't feel like a luxury resort for couples, it doesn't feel like a family friendly resort, and it literally has no beach. I feel like it gets by because it is technically beachside, and people really do like that infinity pool for photos. Better amenities both in and out of room are needed to make this hotel a standout.

Issues resolved
777robbm

I stayed 3 nights at Sheraton Waikiki. The concierge lounge was being remodeled. The staff upgraded my room to a suite, gave me a wifi puck for better response on wife. Also gave water in my room and breakfast buffet.
Hats off for top service.