Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
What We Love
- Guests can choose between three wings, one housed in the original 1901 classic hotel
- Waikiki’s only beachfront spa
- The array of al fresco dining options
- The beach and pool are in a prime spot, with Diamond Head and Pacific Ocean views
What To Know
- A daily resort fee of around $32 is charged to each room and includes access to fitness classes and WiFi
- Pets are not allowed
- Reservations are recommended for the spa and the Verandah afternoon tea
- Children are well catered-for at the hotel's Poppins Day Care
- Kids Club
- Parking On Site
- Room Service
Known as “The First Lady of Waikiki,” this legendary stay–in all its Victorian glory–is a Honolulu landmark, updated for the 21st century with amenities like a freshwater pool, world-class beachfront spa, and sleek fitness center. The resort makes the most of its storied history, retaining Old World rituals like afternoon tea (complete with posh finger sandwiches and scones) at the Verandah. Dining venues are of the breezy al fresco variety, apart from the Bin1901 piano bar, located near the grand staircase in the building’s historic wing, which serves handcrafted cocktails and wines from a globe-trotting list.
In the Area
O’ahu contains a wealth of diversions, and one way to see them all is to embark on a day-long tour of the island by coach with Discover Hawaii Tours, taking in legendary big-surf beaches and secluded, little-known spots. Alternately, lace up your hiking boots and explore the lush volcanic rainforest on a two-mile roundtrip guided hike to a stunning 200-foot drop waterfall. Don’t leave the island without experiencing a traditional luau–one of the most popular is Paradise Cove, featuring a buffet and entertainment set on 12 oceanfront acres.
How to Get There
This is my fourth stay in Honolulu/Waikiki and 4th hotel stayed in. Moana has a great location, beachside and right in the middle of great eateries and shops.
We were greeted after exiting cab by staff bearing leis. Aloha! There was a line at check in-but it moved fast-key in hand in 7 minutes I was definitely surprised.
The room was great, with balcony facing Diamondhead and one west, for great sunset views.
There’s a beach side ‘beach club’ lounge where they have breakfast foods, midday treats, snacks, dinner foods with beer/wine, beverages including Hawaiian bottled water accessible all day with room key-depending in your room package purchased. There is indoor as well as outdoor seating, as well as areas to relax, read, whatever.
Staff is friendly, but what really impressed me was how friendly housekeeping was. Many places they will step inside a room and/or say nothing as you pass-here at Moana three times I was greeted by housekeeping, one lady I didn’t even notice, she made a point to smile, say hello and wish me a good day! Nice.
The Banyan bar on site is a great place under giant banyan canopies, great service and live music.
Minimizing personal comment.....
1. I booked and paid for a room in advance, but room I pre-paid was not available when I checked in. (The assumed flexibility only works one way - against the prepaying guest).
2. According to Uber I arrived and then entered my room 32 minutes later) perhaps more check-in staff?)
3. Room service, really surprisingly, finishes at 9.30pm.
I am currently in room 483; (in the unlikely case) this hotel has any management who care (I can only assume it is a franchisee that does not care about SPG/Westin).
The hotel was fantastic! From the moment we checked in until the late 6 pm late check out the hotel staff was helpful, friendly and accommodating. Our view over looked the ocean. I would recommend this hotel and stay there again.
- check-in was horrible
- parking location was not clear and not at this hotel (not convenient)
- small outdoor pool
- bed is high not safe for toddler
- great location
- very beautiful hotel with great history
- great beach location
- housekeeping staff is nice and friendly
- provide crib and toddler bed
Not pleased with check-in at all!!! Arrived very late with my 15 month old son exhausted and tired. My husband dropped us off with our luggage and he drove off to parking. Front desk staff wouldn’t let me check-in because we paid through Expedia. I have my husbands ID, passport, booking # and valid credit card. He insist my husband to be present for check-in. I mention my son desperately need a change diaper and bell staff already took my bags. I understand there is rules and regulations, however I feel staff needs to exercise flexibly in situations like this to accommodate guest with small children or guest in need assistance. Hyatt Centric was able to check me in without the present of my husband when he missed his flight last time.
I waited 15 min at lobby, another 10 min at check in counter because there was no sign oh staff to process check-in, and another 15 for my bag from bell staff.
Another points off for a small stain on sheet and unserviceable TV. Always no answer on their Service express phone line.
The check-in experience already left me with a bad impression, we still have 3 days here but not sure if there is anything else they could change my perspective. Probably will go back to Hyatt again ...
I waited all my life to go to Waikiki Beach. What a disappointment! Too crowded, too loud and simply over rated! Will NEVER return! Perhaps I should have NOT waited and went when I was 20! Other islands way better!
To top it off...the "Local 5" union workers marched directly in front of 3 SPG properties from 7a-10p. Parked themselves directly in front of front door and beach front! Banged on drums and gas cans while blaring their message with a megaphone. They made that one week in Waikiki the worst vacation EVER in my life! Local 5 shame on you! I will NEVER support your island again! Sorry, no union where I live. Find another job if your life is so unhappy!
Our 25th Wedding Anniversary. So sad for this amazing hotel with such cool history! I wish they had called and gave us a choice, they did not. Because of that, we were disappointed as customers (also Platinum members), we had no choice. However; we felt they did the best the could be under such horrific conditions. Resort fee waved, most resort amenities were unavailable (maid service, valet parking, ect). Day 3 at 0730, went to the front desk. We were comp'd more $$$ and re'cd mega points later. Good job Moana!