Tram Haus Lodge at Jay Peak Resort
What We Love
- A suite at a lodge with ski slopes, a rink and a water park – includes one ski day per nightSkating in the NHL-sized arena and skiing on the trails of Jay Peak
- Receiving a day of skiing for each night you stay, plus a pass for your arrival day if you stay two nights or longer – good thing Tram Haus Lodge is ski-in, ski-out
- Using your generous coupon book, which includes spa discounts and a trail pass to the Nordic trails
- Winding down at Taiga Spa, just downstairs from your suite
What To Know
- Ski-in, ski-out suites allow easy access to the mountain's 78 trails
- A handful of slope-side dining and drinking spots surround the resort
- Rest your weary legs with a deep-tissue massage and some pampering at the spa
Have a winter getaway to remember at Jay Peak Resort’s Tram Haus Lodge. You’ll have a whole mountain of snow for Alpine skiing, with no less than 78 trails, slopes and glades. You’ll also have the resort’s ski school, to take you from the bunny hill to the black diamonds. The terrain comprises 385 acres, and is graced by the most snow in eastern North America.
When you need a break from the slopes, you can also hit nearby The Pump House indoor waterpark, which has a 65-ft. chute, a Flowrider, a lazy river, a kids’ area and more. And then there’s Ice Haus NHL-sized (that’s 85 feet by 200 feet) arena. Year-round, you can unwind in Taiga Spa, or enjoy social events and shops (for ski, skating or surfing gear, natch), as well as your all-suite lodge’s spa, restaurant, coffee shop and bar. There’s truly something for everyone.
Good to know
Please note that water-park access is not included.
Please note that a resort fee of $25 per room, per night is payable directly to the hotel. The resort fee includes use of the resort shuttle, parking, Wi-Fi and entrance to the ice rink during public skate hours. Please note that skating in the ice arena is only available to guests during these or stick-and-puck scheduled hours (which can be found on the hotel’s website).
Your One Bedroom suite is one of 57 suites in the ski-in, ski-out lodge. Designed with locally made fixtures, it comes with unlimited Wi-Fi and a flat-screen TV.
As a guest in Tram Haus Lodge, you’ll be just upstairs from the Tower Bar, Aroma Coffee Shop and Alice’s Table restaurant. The first prides itself on its tram-side location and pours beer and wine on Fridays, Saturdays and Sundays; the second opens on both weekend days for java and breakfast treats. Named for former Jay Peak employee Alice Lewis, the third serves breakfast, lunch and dinner on Fridays, Saturdays and Sundays; expect buttermilk pancakes, buffalo-chicken dip with tortilla chips, pot roasts and other comfort-food favorites.These are just a small selection of the eating and drinking spots at the resort, of course; there are more in the other buildings throughout the property. They run from The Clubhouse Grille, on the golf course, to The Bullwheel Bar in the Stateside Baselodge to Mountain Dick’s pizza (which has a beer-and-wine license of its own).
Give your muscles a break from skiing, skating, swimming and hiking at Taiga Spa, where the list of massages includes deep-tissue, Swedish and hot-stone options. You can also come here for manis, pedis and waxes.
Jay Peak Resort sits in northern Vermont, on its namesake mountain, one of the Green Mountains. With the exception of nearby Old Stone House Museum, the state’s only aerial tram and the Orleans County Society, recreation here revolves mostly around the all-seasons getaway. This is thanks to the NHL-sized skating arena, used by local hockey teams; the massive waterpark, with areas for both children and adults; and the year-round events. And of course, there’s also fantastic snowboarding and skiing (downhill and cross-country) in the winter, thanks to the 78 trails, slopes and glades.
How to Get There
We booked a stay and play golf package back in March at the Ottawa Golf Show, which I've included in this review. They took our reservation and booked all our tee times for our stay, and confirmed our information with golf at a later date via email.
When we checked into the hotel they told us our golf was not included and wouldn't honor the package we booked back in March. When we showed them the email and golf package flyer we booked they still wouldn't honor it.
We've now been bounced around from reservations to front desk to the director of Golf, trying to get our refund of $480 just for the golf which should have been included.
No one at this resort will own up to the mistake they made, and they have no inclination to try and get it fixed.
This was our first and last trip to Jay Peak.
Good impression when we arrived. However, room disappointing with a restricted view and no balcony. Such a shame as the colours here at present are spectacular. Had dinner in the restaurant which was not good. Different menu than the one on their website or in fact, at the entrance to the dining room. I had chicken with peach which was dry and tasteless. Glad we are only here for one night.
Went for 5 nights due to an off-season (read: not ski season) special in August 2019, but still pricy (~$200 per night). Here's a bullet point summary of the notes I took during those 5 days and nights. In sum: we won't return; it's not worth the cost; the water park is freezing and full of flies; the staff is mostly teenagers and therefore they don't care and/or don't have the ability or desire to do anything differently; the service is abysmal and the food was never enjoyable.
* Limited activities in water park (e.g,. "big river" frequently closed off, and groups of 4-6 people would have to wait at one access point to get into it and have a turn being WALKED around the river backwards (!) by an annoyed teenager. Asked one employee (the older lady who was the boss of the kid lifeguards), and she said the reason the river was mostly shut down was...they didn't have enough lifeguards. This was every day of our 5 day stay. To be clear: the big river, if open and traverseable as it was only during a few hours on our first day, is one of the funner parts for younger kids around 5-7 years' old, because otherwise they have to drag a floatie up and down multiple flights of stairs for the 2 slides they are tall enough to ride on...or play in the tiny kiddie areas. The only other fun part for this age group was a combo rock climbing/basketball section but....the water was so cold there, our son could never stay in that part too long.
* Water freezing in every area but hot tub. Asked one lifeguard why the water was so cold and she said, “well, the air is pretty warm!” Is there no one at Jay Peak who checks the water temperature? I never once saw anyone come around with a thermometer and there are none in the water. Do any staff or supervisors just…walk inside this water park? You do one walk-through, you’ll see dozens of kids literally holding their arms and shivering.
* Water park, every day we were there—and we went in every one of the 5 days we stayed, because we'd paid for it, despite the water temperature!—was FILLED with flies. Can't you put up some fly traps or fly paper? Sanitize the space at night when it closes? Do...something? The minute you sit down at a table inside the waterpark, they land on your food, beverages and towels. It was just...really gross.
* Bar not open all day and night Monday, and closed when we checked it out next on Wednesday at 6pm (all during hours the front desk printout said it should be open). When I found it open on Thursday and asked why it had been closed on prior days when it was noted to be open, the sole bartender told me they just shut it down if it's not busy.
* Beds (we had a studio suite with two queen beds) were overlain with some sort of pillow top which slept really hot; same for the really soft down pillows.
* Basic stuff just wasn't obtainable (just one example: housekeeping had no more 'do not disturb signs' (we asked on day 2 when we couldn't find one in the room....so we had to be woken up by housekeeping daily).
* Terrible service in the open restaurants (e.g., at one point, the Foundry Pub took 40 minutes to prepare a salad and a cheese plate). I asked for the manager as our son was exhausted and ready for bed (hence, food that didn't require cooking!), and she said they didn't have enough staff that night for the dinner rush. If you know you only have a few open restaurants on the off-peak time, shouldn't staffing them be more well-managed? How many years has this resort been open and managing the various seasons?
* The food in the open restaurants was mostly frozen stuff (frozen burgers thrown on grill; chicken tenders put out for hours under a warming lamp) or oddly-concocted, still-not-fresh items (e.g., avocado toast was actually...brownish 'avocado spread' instead of an actual avocado). There was one pizza place open and the pizza was just ok. The “Provisions” general store has a small deli, so you're better off getting sandwiches there and some of the frozen food items you can just reheat yourself in your room (if you have a microwave, which we did).
* Lack of respect for guests: Just one example: a front desk employee called me on a Tuesday morning at 10am asking if three men who don’t work at the resort (!) can spend 15 minutes in our room inspecting the fireplace. He acknowledged they were planning to wait until we checked out but "they were already here, so we figured we'd call."
* Little petty things: the arcade employee refused to give us a bag to carry out the toys we had after we had spent hundreds of dollars in the arcade (yep, we spent that much because...our son was too cold to stay in the waterpark most of the day!). Why couldn't he give us a bag, you ask? “Not just for that little toy” (we had cashed our tickets in with them for one snake, but were holding 4 balls my son won in the claw games). They also confiscated our water bottle due to the 'no outside food and water' policy, while the employee behind the counter ate an entire burrito (when I asked him about it, he said, “oh, we can eat back HERE”).
* No working lights attached to light switches in room (4 switches to the various overhead lights...and only the lamps worked). Bathroom sink clogged upon check-in.
* Found our room keys stopped working on day 3 of our stay; went to the front desk and was informed that the guy who had checked us in had set them to expire that day (2 days before check-out). Why? Still a mystery.
* Even the remote control didn't work properly: when you turn the TV on, it immediately flashes a graphic of the remote and says to hit the guide button. Remote doesn't have such a button, I call the front desk, and am told...some remotes don't have it (so no way to see what channels there are except to laboriously scroll through them all).
There are other, smaller issues (e.g., outdated and dirty décor in the common areas) but frankly, those exist in many resorts/hotels and don't bother me so much. The main issue at Jay Peak is the cost for what you get in the room, service and restaurants as noted in just SOME of the details above—and the fact that the waterpark is absolutely freezing and full of flies. Go....anywhere else.