The Grand Hotel & Spa
What We Love
- A super-chic, glamorous five-star hotel with three AA Rosette-awarded dining in central YorkSampling the elegant dishes at the three AA Rosette-awarded Hudson's
- Exploring the pretty cobbled streets of York and visit the Jorvik Viking Centre to discover its fascinating roots
- Staying in central York in a five-star hotel that overlooks the historic city walls
What To Know
- It's a five-minute walk from the city centre
- At night sip cocktails at the Whisky lounge
- Guestrooms are spacious
- Free WiFi
- Parking On Site
A stay at The Grand Hotel & Spa places you in the heart of York, walking distance from All Saints Church and Micklegate Bar. This 5-star hotel is within close proximity of Hospitium and York Observatory.
Make yourself at home in one of the 107 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find an indoor pool, a sauna, and a fitness center. Additional amenities at this Edwardian hotel include complimentary wireless Internet access and wedding services.
Food & Drink
Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Full breakfasts are available daily from 7 AM to 10 AM for a fee.
Business & Travel Amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in York? This hotel has 0 square feet (0 square meters) of space consisting of conference space and meeting rooms.
How to Get There
We arrived at the hotel and were greeted by a warm welcome. Unfortunately we got to reception and were informed that the systems were down and they couldn’t allocate us a room. We were told to go and wait in the lobby area where we waited and waited...and waited (we started to get a little annoyed and after an hour of waiting we decided to go down to ‘the spa’). We checked into the spa to be told that unfortunately it was full so we wouldn’t be able to go in and use the pool/facilities! Eventually the pool area died down and we were able to go into ‘the spa’ which itself was underwhelming.
After leaving the Spa we returned back upstairs to the lobby where we still needed to wait for our room - nearly 3 hours later we were finally able to get a room allocated! This alone is completely unacceptable for any hotel let alone a 5* hotel!
Before going to the hotel I had emailed and requested a modern/contemporary room but my request wasn’t granted and instead we were given a drably decorated room but overall satisfactory.
After our over night stay we went down for breakfast only to be greeted by a very long queue. We waited in the queue for around 15 minutes and when we got to the front were then told to go and wait in the lobby until a seat was available. We then waited a further 15 minutes until we were eventually seated in the restaurant (this cut our day short in York as everything was then on a delay).
On checking out we expressed our concerns and were informed that as a gesture of good will they wouldn’t charge us for the crisps that we had used out of the mini bar, unfortunately we have arrived home to an email charging us for the crisps!
Definitely wouldn’t recommend staying here
Wow! The Grand is just that. Our entire experience was excellent and if I could give it more stars I would. Every single member of staff was polite, welcoming and asked about our day making us feel very special. The hotel itself is a stunning building, which they are in the process of extending but this does not affect the experience at all.
The room we booked was an executive double and we were in the new wing of the hotel. It was large, luxurious and well equipped with everything you would expect (and more) for an overnight stay. High end toiletries are provided and there is a well stocked mini bar. The bed was a very comfy, large double and there was a turn down service provided with little pillow chocolates!
The spa facilities were excellent, very clean and well maintained. There is a swimming pool, jacuzzi, steam room and sauna. Treatments from an on-site therapist are available with an appointment but we did not have time to try on this visit.
We were in the city to see a show so we did not visit the bar but breakfast was delicious! They offer very comprehensive continental and cooked options in addition to a menu. It is a self service buffet style and all of the elements we tried were high quality and well cooked.
The price is reflected in the quality of service and standards you receive at this hotel. It was a lovely slice of luxury for my daughter and I would gladly stay here again.
Overnight stay with friend. Our room was beautiful spacious and lots of nice touches. Only had breakfast at the hotel which was great with a wide choice. Our overwhelming view of the hotel was the fantastic service offered by every member of staff. I don’t think I have ever stayed at any other hotel with this level of service. I would highly recommend this hotel to anyone, and found it excellent value for money
We booked an executive room (305) which was huge, was nicely fitted out and with good amenities.
The hotel is lovely with fantastic service
We visited the bar a couple of times for a pre dinner drink and loved the atmosphere and again couldn’t fault the service
The spa is slightly underwhelming for a hotel of this size but this wasn’t a real negative for us on this occasion.
Overall a very nice , “grand”, hotel and a very good location for exploring York
We parked in the tanner ncp opposite, so this was very handy also
We booked an ‘executive room’ but instead we were initially allocated a dated, classic double.
We noted how small it was- nothing about the room lived up to the description advertised. We questioned the difference between a standard and executive room. A member of staff said that rooms vary due to the nature of the hotel and offered to show us an alternative.
Upon seeing the alternative it was overwhelmingly obvious that second room was significantly better: the room was modern and spacious and the amenities were so much better. We happily accepted the switch in rooms and hoped a positive outcome may unravel as the start to our trip continued. Unfortunately not ...
The spa was full and not really our perception of a spa -more a small pool which felt like it was at full capacity with only
about 6 ppl in it. The changing rooms were dirty both days- towels strewn on the floor, no relaxing music or seating areas, nowhere to hang robes. Nothing relaxing about it whatsoever. Even the water coolers were empty!
Annoyingly, the tv intermittently turned off regularly due to poor signalling;
On the second day, upon returning to our room we found it unclean with dirty towels and no replacement refreshments or water etc. We couldn’t even have a coffee as the cups were dirty and we had no replacement milk.
When we politely asked why our room hadn’t been cleaned, we were told the hotel was busy and that priority had to be for check in and check out turnaround;
The water in our room when we arrived was dirty and left over from the previous guests. This was not once replaced on any of the occasions we asked, having even personally approached cleaning staff on the corridor given the telephone in our room didn’t work either;
On the second day (yesterday) we spoke with the deputy manger who offered complimentary tea to be sent to our room and they then organised for our room to be cleaned, after we requested. Personally, I struggle to see how a complimentary cup of tea can compensate for such disappointing service. Waiting till 5pm to get clean towels is not 5*!
The one positive from our stay was that the doormen were exceptionally polite and helpful. The other staff have a lot to learn from them.