The Sands, Scarborough
What We Love
- Five-star seafront apartments on Yorkshire's scenic East Coast, with room for up to fourMaking yourself at home in a spacious, self-catering apartment
- Having the option for up to four adults to stay, so you can bring friends or family
- Admiring the rugged and scenic beauty of Yorkshire's East Coast
What To Know
- Each apartment comes with a secure parking spot
- Sea View apartments have balconies with views of the water and Scarborough Castle
- Free WiFi is included
Enjoy the dramatic charms of the British seaside with an escape to the rugged coast of Scarborough. The Sands’ self-catering apartments have won a bevy of awards in recent years, including a TripAdvisor Certificate of Excellence, VisitBritain’s 5-star Gold award, and Welcome to Yorkshire’s Self-Catering Accommodation of the Year. These modern and appealing apartments offer a home-from-home right on the edge of the Blue Flag-awarded North Bay beach, placing you in prime position to enjoy Yorkshire’s striking scenery.
Tranquil and modern, apartments are fully equipped with a kitchen and an en-suite bathroom, along with TV and music systems, providing you with everything you need to entertain yourselves. If you don’t feel like cooking, not to worry – there are a variety of restaurants to sample, both in The Sands’ complex and also further into the town centre. Step out onto the beach to watch the morning sunrise, or stroll along the promontory to visit the ancient ruins of Scarborough Castle. The complex features a surf shop where you can book lessons to get into the water and ride the waves, along with a Welcome Pack that outlines pleasant trails and walks in the local area.
How to Get There
We stayed Friday to Sunday and had a lovely time during the stay. However, on the Monday I received a phone call from a member of staff informing us that we had wet/soiled one of the beds and that £250 was being taken that day from our credit card.
We informed them that we definitely didn’t damage any beds and that there must have been a mix up somewhere. They then said that it was procedure and it must have been caused by us. They did not listen at all, refused to believe us. When they sent a picture we could not actually believe it, the damage was clearly a very old, mouldy stain. To any logical/reasonable person, it would be obvious that that amount of mould could not have accumulated in 2 days.
We are now pursuing the matter as we refuse to pay for something that we did not do.
To top it off, the stain is absolutely huge – honestly a small child couldn’t have produced that. It must have been an adult or teenager! My grandsons are small, and also they slept at the top of the bed, that stain is at the middle. There is no logic, common sense or reason with them. Because we were the last people in before they spotted the stain, they assumed we must have done it, and we are being used as a scapegoat. I asked if they had stopped to think that it could have been people who stayed before us and that it had been missed by housekeeping at the time, but apparently that isn’t possible. It is however apparently possible for mouldy old stains to appear overnight!!
The worst of it and what I am now really upset about, is that my 7 year old grandson has slept on such an unhygienic, mouldy mattress.
Never before have I experienced such terrible customer service. This was our third year there but will not be going back ever again. They have ruined what was a lovely break.
Lovely apartment - high standard in every way - comfy beds fresh clean bedding - everything you could need and more- beautiful sea views, plenty of space inside - perfect for a relaxing weekend break.
We stayed here for a couple of nights in February and the weather was great. The apartment was modern, well equipped and very clean. Perfect for a family break. We were very impressed with the quality in all areas, as well as secure parking.
All staff were helpful and we will definitely return soon.
We travelled as a couple for a romantic breakaway from the kids.
From the moment we arrived we felt relaxed. The quality of the furniture and fittings was outstanding, and there not much negative I can say except the parking spaces are so narrow its painful
My third visit to these seafront 5 star apartments and am already looking to book to go back.
Really can’t fault them!
From arrival to checkout we received excellent customer service.
As always our apartment was spotlessly clean. It was well furnished and had everything we needed. The beds were very comfy - slept like a baby!
Would never get tired of waking up in the morning and walking in to the lounge to be greeted by an amazing view!