What We Love
- Royal Palace views from the rooftop pool
- X Bar, an onsite gallery that doubles as an incubator for local art and fashion
- The shower cubicles were inspired by vintage Amsterdam phone booths
- Foie-gras filled donuts at The Duchess, the hotel’s decadent Mediterranean restaurant
What To Know
- The hotel is spread between a 1920s-era telephone exchange building and a former bank across the street
- A “W Insider,” the hotel’s version of a luxury concierge, can provide exclusive access to the city’s design scene
- For more spacious digs, book a room inside the bank building
- To avoid Amsterdam’s many gray and chilly months, visit between July and August
- Free WiFi
- Pet Friendly
- Room Service
Unabashedly hip hotel in a pair of landmark buildings on the threshold of central Amsterdam
Bringing a dash of snappy in-a-New York-minute service to one of Northern Europe’s most laidback cities may seem misguided. But the jet-setting W brand is all too familiar with seamlessly pairing its Manhattan DNA with unique destination-inspired flair, making way for this cutting-edge hotel, which brings canal-laden Amsterdam its very first rooftop pool. Located on the sixth floor, the glass-encased perch—now a trendy social hub for locals and visitors—is also the site of the hotel’s reception desk and steakhouse-cum-lounge Mr. Porter. As a hat-tip to the buildings’ historic foundations, there are several souvenirs from the past including a brass elevator and copious amounts of copper piping (from its days as the Royal Dutch Post) in addition to retro-tinted touches such as regal marble steps and indoor street lamps. Instagrammable embellishments can also be found in the guest digs, with graffiti-etched glass showers and crafty address plates reminiscent of those used in rural Holland, on guest room doors. For a taste of Michelin-starred Nouveau-Niçoise fare, secure a reservation at The Duchess, the property’s Bell Époque-ish dining room.
In the Area
Comfortably sandwiched between the Singel Canal and the magnificent 17th-century Royal Palace, the hotel is within walking distance of cultural hotspots like the Anne Frank House and Van Gogh Museum in addition to Dam Square, the city’s Times Square counterpart. Lesser-known Canal District gems like FOAM, an international photography museum situated in a former canal house, and Tales & Spirits, a creative cocktail lair, are also easy to reach on foot. To tour the Dutch capital like a true local, hop on one of the canary-yellow bicycles parked outside the hotel’s main entrance.
How to Get There
The positive points of this hotel is the location and the staff. Both were amazing.
For the hotel... it it so “W” which isn’t really my brand of choice. It is very quirky with dark confusing hallways ( floors don’t connect and the backside hallway are a literal maze) as well like most other W hotels I have been in it seems to try too hard to be trendy and popular. It’s nothing to fault the hotel for it’s the brand; and for us the location was worth the points from the brand that likely (an didn’t) suite our taste.
For the negative points the hotel rooms really are showing their age and have obviously been used very hard with maintenance that isn’t keeping up. But again we were there for the location and in the end the room was clean and the staff was just lovely.
The sign in the lobby says it all. “Whatever” is the first word that greets you when you enter the new side of the hotel and that epitomizes an attitude that basically says we don’t really care. We saw that at so many levels. The staff was friendly but mostly ineffective in resolving issues.
If it wasn’t for Dora, our server at Mr. Porters and Ishmael who helped us change rooms our stay would have been a complete disaster. We had to change rooms 3 times because one room was so dark and small we could barely see. The second room smelled like sewage and the heat wouldn’t turn off. We ended up leaving 2 days early.
Ishmael was fantastic. What a great attitude - so positive and helpful. When he saw me in the elevator moving to yet another room he immediately took my hangers and luggage to my new room all the while apologizing but still trying to put the company in the best possible light.
Dora in Mr. Porters restaurant was an absolute delight! So sweet and caring, she took great care of our party of 4 and gave spot on advice about the food and wine. We went back the next night just because of her.
If you do stay here and are over the age of 30 only accept a room in the bank building. They aren’t great, nor are they clean but at least they don’t smell like sewage. (A guest I spoke to in the elevator was also complaining about how dirty her room was.)
I am a Titanium SPG member and can truly state this is the most disappointing property I have stayed at.
This was my second stay at the W and the check-in was like being greeted by an old friend - we were checked in by Lefti. He went out of his way to ensure we knew everything and was keen to answer any questions. We were offered a champagne drink, was really needed after a long flight. He also asked what our plans were throughout our stay - this wasn’t your usual run-of-the-mill “I have to ask” kind of question, he was genuinely interested.
All of the staff - from room service, to concierge, to the team at Breakfast (Mr Porter, Exchange building) were superb.
We stayed on the Bank side in a fabulous canal view room. Well worth the price for something quite different and and the room was enormous. Rooms are clean and offer good toiletries and WiFi connectivity. Excellent size bath as well as a massive choice of local and international tv channels.
Room service is 24 hours a day and very quick even for large orders.
This hotel also offers the choice of not having your room cleaned for the duration of your stay as part of a green program. For Marriott members this accrues extra points and Clean towels and extra toiletries can be requested despite this option. Drinks and snacks from the minibar are also replenished and staff come to each room in the evening to ask if you need anything.
All in all, really well looked after and it just made the entire trip.
Tip - pay for the breakfast. Choice of two buildings and a multitude of hot or cold food choices. Perfect start to any day planned. Mr Porter offers beautiful sights, sounds and smells of the city below.
Room accommodations are small with sink and shower in the bedroom area.
Because the windows are only half windows the room is dark.
Prices are high, room was clean throughout three day our stay.
Location of hotel is very good.
Employees are wonderful, helpful and well trained the saving grace of this terrible hotel. My term for the accommodations are private hostel conditions
Spent 5 nights here in the exchange building which we really enjoyed. The lobby and check in area is on the 6th floor which also has the pool and the restaurant. We quite enjoyed the style and the room was fairly large. We had asked for a low floor since I had seen negative reviews about the night club. We had a room facing the inner court yard and the night club was not an issue. We could hear it a bit on some nights but not enough to disturb our sleep. I can see however if you had a higher floor room that this could be a problem.
The room was very clean and housekeeping did a great job every day. The one negative is that the toilet area is tiny since its closed off from the rest of the washroom. It was not a problem for us but if you are of larger size I can see this being an issue. Also if you have reduced mobility since the area is very tight. The shower on the other hand was quite large.
As mentioned in the title to location is the best and really what your paying for. Its a few minutes walk to Dam square and there's so many stores and restaurants. There is also a grocery store right behind the hotel which was useful for snacks. Its so close that the hotels WiFi still worked. Overall we really enjoyed our stay and would stay again.