What We Love
- Royal Palace views from the rooftop pool
- X Bar, an onsite gallery that doubles as an incubator for local art and fashion
- The shower cubicles were inspired by vintage Amsterdam phone booths
- Foie-gras filled donuts at The Duchess, the hotel’s decadent Mediterranean restaurant
What To Know
- The hotel is spread between a 1920s-era telephone exchange building and a former bank across the street
- A “W Insider,” the hotel’s version of a luxury concierge, can provide exclusive access to the city’s design scene
- For more spacious digs, book a room inside the bank building
- To avoid Amsterdam’s many gray and chilly months, visit between July and August
- Free WiFi
- Pet Friendly
- Room Service
Unabashedly hip hotel in a pair of landmark buildings on the threshold of central Amsterdam
Bringing a dash of snappy in-a-New York-minute service to one of Northern Europe’s most laidback cities may seem misguided. But the jet-setting W brand is all too familiar with seamlessly pairing its Manhattan DNA with unique destination-inspired flair, making way for this cutting-edge hotel, which brings canal-laden Amsterdam its very first rooftop pool. Located on the sixth floor, the glass-encased perch—now a trendy social hub for locals and visitors—is also the site of the hotel’s reception desk and steakhouse-cum-lounge Mr. Porter. As a hat-tip to the buildings’ historic foundations, there are several souvenirs from the past including a brass elevator and copious amounts of copper piping (from its days as the Royal Dutch Post) in addition to retro-tinted touches such as regal marble steps and indoor street lamps. Instagrammable embellishments can also be found in the guest digs, with graffiti-etched glass showers and crafty address plates reminiscent of those used in rural Holland, on guest room doors. For a taste of Michelin-starred Nouveau-Niçoise fare, secure a reservation at The Duchess, the property’s Bell Époque-ish dining room.
In the Area
Comfortably sandwiched between the Singel Canal and the magnificent 17th-century Royal Palace, the hotel is within walking distance of cultural hotspots like the Anne Frank House and Van Gogh Museum in addition to Dam Square, the city’s Times Square counterpart. Lesser-known Canal District gems like FOAM, an international photography museum situated in a former canal house, and Tales & Spirits, a creative cocktail lair, are also easy to reach on foot. To tour the Dutch capital like a true local, hop on one of the canary-yellow bicycles parked outside the hotel’s main entrance.
How to Get There
I'm afraid I don't have a lot of good things to say about the spa. not very clean, not very inviting, furniture near the pool need to be repliest urgently and the treatment was a 7 not more than that, wy wife even gave it a 5 ! to sum it up not worth the money. sorry W:(
The W Amsterdam is broken up into two hotels. Not sure if one side is better or not, but we were on the left side if in the middle of the street. The staff were all accommodating, although I must say check-in was a little bit of a cluster. There were SO many people trying to check in at the same time, and just two front desk attendants on duty. All of us were told our rooms were not ready and that we would need to wait. We dropped our bags and went and had lunch - no biggie. When we came back our room was still not ready, so we hung in the bar with everyone else until it was ready.
The room itself was pretty cool. I loved the huge windows we had on the first floor, and although I was worried about street noise it did not bother us. The noise of slamming doors was pretty present throughout the stay.
The location was great and we would likely return!
We came to this hotel despite some quite bad reviews online.... and it just seemed like the W just cannot deliver what others do.
I will start by saying that this hotel is definitely an acquired taste. It seems to cater more for young and millennial crowds than it does for those with a conservative taste.
The hotel experience did not start well, with a mix up in my booking, and then with a series of events that unfolded after much communication over celebrations we were holding whilst visiting Amsterdam.
It comes across like this hotel struggles to communicate efficiently through its internal departments. It took 4 attempts at getting the right sized towels - I eventually gave up asking. The room service and amenities are ok although it does seem odd that the cleaning staff can not clear/pick up a dirty plate if they see one.
Its ‘laid back’ style also makes it seem somewhat ‘lazy’ in places like the lobby where the sofa and cushions have seen better days. We both found it strange how no one helped with our bags on arrival, we were left at check in without anyone offering to bring our bags up - strange for a hotel this size.
The cleaning of rooms is not the best - there was no turn down service and it always seemed like the room could do with a good scrub. The deco is quirky and very open plan.
We were upgraded to a suite in the Bank building for all trouble prior to arrival - but the problem is the trouble did not end there.... more came, including the peculiarities of not being able to order a bottle of champagne to the room as there was no one available to bring it for an hour! (This is after having to spell - yes, letter by letter - what I wanted to the person from the ‘Whatever’ thing/service).
Whilst the hotel apologised and tried to make up for the short comings, my point is that these things should not happen in properties with five stars.
On more positive notes, the spa is beautiful and worth a visit. The food/breakfast is good, both at the Exchange and Duchess - if only the staff could do with a training day on customer service.
Overall, an average stay, disappointing.