4.5
Very Good 4829 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • 90 by-the-glass vinos and 35 single-malts at Urban Sip
  • Cooking classes and sweet bites at Bar Cocoa
  • The Honey Detox and Chocolate Truffle treatment at the spa

What To Know

  • Dogs weighing 40 lbs. or less are welcome
  • Free weekday morning transportation is available
  • WiFi is $9.95 per day

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Eco Lobby Modern living room hardwood Fireplace stage home lighting recreation room auditorium theatre

Overview

An 18-story, LEED-certified tower serving up spa treatments, cooking classes and a wine and scotch bar

The Lowdown

With 18 stories of environmentally conscious (not to mention elegant) rooms, a massive spa and fitness center and a swank uptown location, these are some of the plushest digs in Charlotte. Ten-foot ceilings, 400-thread count linens, 42” flat-screens (with another in the bathroom mirror) and Bose Wave Radios with sleep sound modules seriously spoil in the 146 rooms. And the culinary options are even more indulgent. Think tapas and artisanal cheeses paired with 35 different single malts and live jazz at Urban Sip; chocolate brunch, chocolate afternoon tea and chocolate-and-champagne tasting dinners at Bar Cocoa. And then there’s Laurent Tourondel’s renowned BLT Steak. Work it off in the 24-7 fitness center, or bliss out in the 13,000 square foot spa with steam, sauna and experience showers, a whirlpool and swimming pool and a manicure-pedicure studio.

In the Area

With 120 restaurants and upwards of 50 nightclubs, your location in uptown Charlotte puts you in the center of the action. Book dinner at Food + Wine magazine favorite Kalu Asian Kitchen or load up on Southern soul food at Nana’s. Get in on North Carolina’s burgeoning craft beer scene with a stop at Dillinger’s Tap Room or go brewery hopping with Charlotte Brew Tours. The 5 ½-acre Marshall Park is a great place to relax lakeside with skyline views or catch a concert in the outdoor amphitheater. The New Gallery showcases everyone from Picasso to Warhol to Damien Hirst.

How to Get There

The Ritz-Carlton, Charlotte
201 East Trade Street
Charlotte, NC 28202 United States

Reviews

One of the Best Ritz-Carlton Properties with Excellent Customer Service
besca001

It was great to come back to this property after several years. Excellent customer service and attention to detail is what you will expect from this property. Prior to our stay, we were contacted by Nichele in Guest Services and all attention to details were taken into consideration. When arriving to this property, Natalie at the Front Desk treated us quite well and expedited our check-in process. The One-Bedroom Executive Suite is amazing and provides great views of Downtown Charlotte. For sensitive light sleepers, I would highly recommend that you secure a room/suite with a garden view, corner room, higher floor. If you use the white noise application as well, you are not going to have any issues with noise as some reviews may have listed here. I slept as a baby during the whole night and did not have any complains. Finally, I would like to recognize the efforts of both Nichele and Natalie for going above and beyond to make sure our needs were met and providing excellent customer service.

Excellent stay albeit noisy outside
0481Tony

Superb stay at the Ritz Carlton. Really convenient for work if you need to be in Charlotte. The pool is perfectly sized for a morning swim and the gym very well equipped. The staff are very attentive and eager to help. Really a good stay!

Bad service upon check in and beyond and street noise heard in room all night
leirrose

I was excited to stay at The Ritz as the location is good and well, it's The Ritz.
Upon entering, the receptionist was curt and not friendly in the least. She said that she would let me know as soon as our room was ready, as we arrived prior to check in. She assured me she would personally call me as I was very tired from traveling. After waiting 3.5 hours in the lobby and 20 minutes after 4:00, I checked again with front desk to see that our room was finally ready. I am not sure how long it had been ready receptionist ( her name was Nichele, I believe) never did call me and was no where to be found.

The current receptionist told me to wait for my luggage as my husband and I had left with the bell man on a cart for storage while he was at a business meeting near by. When bell man and receptionist brought out the luggage they put in front of me for me to take to the room. I ended up pulling my luggage and belongings while bell man took the rest as he did not really seem that he wanted to help me. I did note that I did not realize that guests at the Ritz had to carry their own luggage. Of course, I tipped him for his trouble regardless. Just made feel odd as I would have thought my belongings would be brought out on a cart and I would have been treated better, it's the Ritz for goodness sake.
The room was nice and bathroom very nice, however, our room faced the front and across the street is a bar. Upon retiring for the evening, I called front desk to see when music would stop and he said 11:00. Around 11, the music from outside ended but for many hours into the night I could still hear the beat from the music playing inside the bar. So I do suggested an interior room or one not facing front.

My husbands company has an account at the hotel and we should have received better service. Guess they are too snooty to care. Wish I was back at the W in Buckhead, GA. where the service was impeccable and I was treated like a queen.
As a note, the valets were nice and accomodating, in case management cares to read this.