Renaissance Asheville Hotel
- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at Renaissance Asheville Hotel, you’ll be centrally located in Asheville, steps from Asheville Masonic Temple and Center for Craft, Creativity and Design. This hotel is within close proximity of Thomas Wolfe Memorial and Black Mountain College Museum.
Make yourself at home in one of the 277 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Wired and wireless Internet access is complimentary, while 32-inch Smart televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Food & Drink
Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available for a fee.
Business & Travel Amenities
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in Asheville? This hotel has 21,000 square feet (1951 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
How to Get There
I am here for a biz trip and the main conference hotel was fully booked so I chose this hotel as I am very familiar with the Marriott brand. However based on staying at other Renaissance properties this one does not live up to the service or amenity standard. I was originally going to bring my wife and spend Easter weekend here however I’m glad that our plans changed as my experience has not been to the caliber expected of a Renaissance. Here are my thoughts for what it is worth:
• Hotel may have renovated rooms it still seems old/tired. Might as well have been a regular Marriott property
• There is no desk/office chair, contrary to what the website says. The chair provided does not bring you to a height to safe type which doesn't give you a comfortable way to work in your room. And I was in a renovated/upgraded room. Front desk solution was to go downstairs to the lobby
• Internet connection is limited at best (even with enhanced). Had better connection using cell data. I called the front desk around 8:45 pm and they didn’t seem to be able to help me. I asked for a manager to call me and as of 10:30 pm this evening I have not had a call. I’m trying to get a work project done and not being connected and intermittent service has been a big concern
• Complimentary water is offered however it is not in the room as suggested by the website description. And front desk staff didn't offer until I was already in my room and called to asked where it was located. I had to go back down to the lobby and find it. Would have been a nice gesture upon check-in
• There is no concierge lounge and breakfast coupons are offered for a continental breakfast and not an opportunity to upgrade to a regular breakfast (at least what I was told)
• If there is a gift shop it is not visible
• Staff hospitality was average at best
• If you are here for leisure it is very walkable to restaurants & activities
I stayed in this hotel for two nights for my conference. The first night was good, but in the morning after the second night, me and my friend, who used the same room but different bed (it was a double-bed room), found we got bed bug bites. I got five bites on my leg, and she got a bunch of bites on her both arms. She said she actually found the bug and killed it (I left the room early, and until then I didn't notice it). We talked to a person in the reception desk, and all we needed was an apology while her first response was "We cannot guarantee whether it was really a bed bug until we do our inspection." Duh? She did not say anything related 'sorry', and after then the manager came and then said she will do inspection and let me know. Is this the right responses that I should have expected from such a decent hotel? I was so disappointed of their reaction. Also, who knows that even though they found a bed bug, they just consider it as if they did not?
This is what I paid my $250 per night.
Welcoming staff! Alexandra, front officer manager and Kevin, clerk, work hard to create a positive first impression. No request is too big. Rooms are clean and indoor lap pool is a nice amenity. Cleaning staff need to pay attention to small details - cleaning rag and duster left on table outside elevator is a No! No! At this price point hotel should have at least one bellman and would benefit by offering valet parking. Breakfast service for gold or platinum guests would also generate positive feedback. Hotel is close to downtown area and easy walk to get to unique shops and galleries Asheville has to offer. Push a little harder and this hotel climbs in the ratings.
I took my husband to Asheville for the weekend to celebrate his birthday with some family. The hotel has an overall nice atmosphere but the rooms didn't quite meet standard. All surfaces were dusty, the handle in our shower was broken and our top sheet had blood stains near the foot of the bed that were exposed when I untucked it. We had 3 guests in our room and only had two towels in a 4 guest room. We asked for some more to be brought up and waited 45 minutes before tracking down someone from housekeeping on our own as we needed to get to our reservation. We were very disappointed to see the neglect of the guest rooms after paying higher prices and expecting quality service.
I would have liked to start off with something really dazzling about the Renaissance Hotel in Asheville but I can’t do that today. Over the last month, we stayed in three of their hotels across North Carolina some have far exceeded our expectations. But our guest suite at the Renaissance, Asheville looked like something from an old hotel in a not so reputable establishment.
I couldn’t believe the closet (picture attached) And when I went to turn on the sink at approximately 6 AM, The sink handle fell off onto the counter startling me. I could not go back to sleep after that and headed down into the main lobby. I decided to just start my day since my husband was still trying to sleep in the room. I brought a book with me and headed towards the front desk. I told them what had happened. I believe Jane was her name, when she spoke to the woman in the back office, I didn’t catch her name, I only wish the woman who came out from the back was nicer considering I was the one that got startled out of my sleep when I just wanted to use the restroom, wash my hands and go back to bed. I couldn’t go to sleep after the metal sink handle made a loud noise and woke me around 6 am as I mentioned. The lady from the back office said why didn’t you call? I said, I didn’t want to wake my husband. I was too tired to think. I really should have gotten her name. That’s not a way to treat a guest.
That wasn’t nice at all. A young lady name Teri was kind enough to give us bonus reward points to make up for what happened which made me feel a bit better.
I hope they fix the problems & update the room.
We chose Renaissance Hotel because of our past experiences and this simply wasn’t what we expected. Big thanks to Teri for trying to make things right.