4.5
Very Good 4829 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
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Overview

Location

With a stay at Hotel Indigo Asheville Downtown, you’ll be centrally located in Asheville, steps from Basilica of Saint Lawrence and minutes from Asheville Convention and Visitors Bureau. This family-friendly hotel is within close proximity of Grove Arcade and U.S. Cellular Center.

Rooms

Make yourself at home in one of the 115 air-conditioned rooms featuring LCD televisions. Complimentary wired and wireless Internet access is available. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, where you can enjoy drinks at a bar and dine alfresco (weather permitting). Or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Cooked-to-order breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and a computer station. Free self parking is available onsite.

How to Get There

Hotel Indigo Asheville Downtown
151 Haywood Street
Asheville, NC 28801 United States

Reviews

Mixed review
ellen5181

Pluses:

The location is great. Very walkable to downtown. The staff are friendly and accommodating. I called ahead with a concern about noise given some of the reviews on this site and they upgraded me to a larger room where it would be quiet. The vibe inside the hotel is very friendly and welcoming. We stayed 4 nights and staff seemed to know us. Bed was comfortable and I liked the Aveda products.

Cons:

I found the room a bit dirty and worn. It could have used a good vacuuming in the corners and dusting. Saw lots of hair that did not belong to me and it was human vs animal. Housekeeping needs more than a swiffer to clean the room. I had to wipe down the bathroom counter top as there was crusty make up on the counter. I realize it’s a pet friendly hotel but these aren’t pet issues and my understanding is that they supposedly do a deep clean between guests. The water issue should have been handled more professionally. Notices should have been placed in the rooms along with bottled water. Staff miscommunicated when it was ok the drink the water.

The room price really varied during the weekend. At the lower rate I was willing to overlook some things, but for the higher rate, not again.

I probably would not stay here again.

Unacceptable
briangga

We stayed at the hotel indigo in Asheville for a fun weekend 11/8/19-11/10/19. The problem started at check in when the computers were down. They came back up but they had such a backlog it took about 45 mins to check in. During our stay one of the 2 elevators was out of service for most of the day causing more delays. But the real kicker was the water issues they were having. Apparently the city was doing some work on the pipes which caused the water to be brown (pics below). I get that the hotel did not cause this problem, but when alerted to the brown stinky water coming out of our taps the response was “we’re sorry the city does it’s work at inconvenient times, come down to the front desk and we will give you a bottle of water”. That is unacceptable for a hotel at this price point.

Nice and Somewhat Quiet
jmprevo

In town on business for a couple of days. Nice hotel in a great downtown location.
Food was good and priced similar to other hotels.
The front desk upgraded me, without asking, to one of the Penthouse suites on the 12th floor. Nice size accommodations with a good view of downtown.
I mentioned it is somewhat quiet as I could faintly here noise and conversation of neighbors, especially those above me.
When I am in town again I will certainly consider staying here again.