4.0
Very Good 1131 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
restaurant brunch Bar dining table

Overview

Location

With a stay at W Mexico City in Mexico City (Polanco), you’ll be minutes from Auditorio Nacional and French Embassy. This 4.5-star hotel is close to Chapultepec Park and Parque Zoologico de Chapultepec.

Rooms

Make yourself at home in one of the 237 air-conditioned rooms featuring minibars and DVD players. Your room comes with a pillowtop bed. Satellite programming along with video-game consoles are provided for your entertainment. Bathrooms have designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including a health club and a sauna. This hotel also features wireless Internet access (surcharge), wedding services, and tour/ticket assistance.

Food & Drink

Grab a bite to eat at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

How to Get There

W Mexico City
Campos Eliseos 252 Chapultepec
Mexico City, 11560 Mexico

Reviews

4.0 Very Good 1131 Reviews
W at Mexico City
Reviewed 1 day ago

Great service, nice staff, great location and people.
Room was very well designed including layout. separate toilet room, separate shower area. separate 2 sink area. high tech switches to control lighting at several points including the bed.

The W that provides the BEST service
Reviewed 2 weeks ago

I want to preface this review by saying I have stayed over 130+ nights in a hotel just this year and usually stay at Marriott/SPG Properties. I have stayed at numerous W hotels around the world, and this is by far the best service I have ever received. The employees are young, but they aren’t snobby. I checked in with Erica and she was smiley and bubbly offering to assist in whatever way possible. I was here for a celebration and they took very good care of me. Pedro also provided great helping in telling us the ins and outs as a local.

I do want to give a HUGE shout out to Eduardo who went out of his way to make sure our stay was as most memorable as possible and making the W feel like a home away from home. It seems that he has only been working there for over a month, but he already upholds the 5-star customer service standard that is expected from the Marriott properties.

The hotel rooms are nice, modern, and hip like you would expect from any W. It is located in a great location next to many delicious restaurants. My only advice is to offer the happy hour to elite members at this property like the some of the other W properties around the world to make it even a better experience. Overall, an amazing stay and would definitely stay here again!

Beyond compare, we want to go back!
Reviewed 2 weeks ago

My sister and I spent 5 nights at the W over the Thanksgiving holiday. We chose the hotel for its location (we had two concerts at the nearby Auditorio Nacional) and were not disappointed. It is extremely well located for that, but also a convenient car or Uber ride to just about anything. We walked to nearby museums and Chapultepec Park, so you don't need to go too far to see a lot!

The rooms are large and comfortable and impeccably clean. I liked that there was an endless supply of free bottled water to brush teeth with and nice toiletries to use. We never heard noise from guests or traffic on the street. I slept soundly and without interruption.

The staff really makes it here. We both fell ill halfway through the trip and the ace concierge team sprung into action, quickly delivering toast, tea and concern when we needed it. There was nothing that seemed too much for them to do, and that they checked on us was very welcome and a nice touch. The staff in the restaurant were also very kind and efficient throughout our stay. I was greeted with "Good morning, Miss Amy" every day.

Our rate included the breakfast table at the restaurant and it was excellent. There was more than enough variety for everyone and included eggs (fried, scrambled or omelette). I'd definitely go for that rate again.

I've given 5-stars to hotels before and now I wish there was a sixth star, W really goes above and beyond anything we've experienced anywhere else.

Now that we've been so spoiled, we'll be wanting to stay at a W no matter where we go. What an excellent representation of the W brand, and an effective way to cause us to look for it wherever we travel! Thank you so much for such an incredible stay! We miss you already!

Amazing staff and great location
Reviewed 2 weeks ago

Just spent 5 nights at the W and had a total blast. The bar was lively and even had a dope art party last night. The spa is fantastic, complete with a massive jacuzzi, awesome steam room and even a sweatlodge. The rooms are typical W- fun and stylish if a little cheesy. The staff is what really makes this hotel awesome though. From the doorman to the bartenders to the concierges (especially the concierges) they are super friendly, cool and unbelievably helpful.

Wow. Wonderful. Want to return
Reviewed 4 weeks ago

This hotel is hard to beat. Located on a quiet street in lush Polanco, you are steps from the beautiful Chapultepec Park and walking distance to many great restaurants and attractions.
Drinks in the lobby bar are a must at least once or twice — try the guacamole, made at your table. Rooms are creative, inventive, and full of special little touches.
Staff are super friendly and always available, especially Wonderful concierges Alonso and Oscar. You’ll never wait more than a minute or two for them to answer questions. Thank you for an excellent experience.