4.0
Very Good 1171 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
restaurant brunch Bar dining table

Overview

Location

With a stay at W Mexico City in Mexico City (Polanco), you’ll be minutes from Auditorio Nacional and French Embassy. This 4.5-star hotel is close to Chapultepec Park and Parque Zoologico de Chapultepec.

Rooms

Make yourself at home in one of the 237 air-conditioned rooms featuring minibars and DVD players. Your room comes with a pillowtop bed. Satellite programming along with video-game consoles are provided for your entertainment. Bathrooms have designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including a health club and a sauna. This hotel also features wireless Internet access (surcharge), wedding services, and tour/ticket assistance.

Food & Drink

Grab a bite to eat at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

How to Get There

W Mexico City
Campos Eliseos 252 Chapultepec
Mexico City, 11560 Mexico

Reviews

4.0 Very Good 1171 Reviews
Great stay
Reviewed 2 weeks ago

I was in Mexico City solo for a day, and got a good deal through Hotwire to stay at the W. I loved the location next to Chapultepec and along the Paseo de Reforma. It made walking anywhere beautiful. The hotel kindly held my bags after check out while I explored more of Mexico City. I’d stay again.

Too Edgy
Reviewed 2 weeks ago

With a great location, excellent service, good prices and award rates, and the flair of a W brand hotel, this hotel looks like a great option. Unfortunately, the hard product was designed with from over function, resulting in a hotel that is too "edgy" to be very practical.

Booking:
Finding a per night price of only $250, we jumped on it, especially since category 5 Marriott bookings only make sense to book with points if the room rate is over $350. this gave incredible value to our hotel stay in such a high-end property.

Check-in:
Arriving from a red eye, we were worried that no room would be available for us to check into at 9:00 AM if our stay was starting the next night. That was not the case. The check-in agent told us that our room was ready immediately, and that we had been put on a high floor after apologizing that we could not be upgraded because no rooms of higher categories had the two queen beds we needed to accommodate our whole party.

Room:
This is the worst part about the hotel, and the biggest reason why I had to knock down 2 stars. The room layout was awful, placing the bathroom on the side of the room with windows, forcing us to close the blackout curtain (there were no non-blackout curtains) when somebody needed to get dressed. Additionally, there was only a thin-gauze curtain between the room and the sink area, virtually eliminating privacy in the best place to get dressed.

In the bathroom, the doors were made of mirrored glass, further impeding practicality and the shower floor was almost flush with the rest of the bathroom, causing frequent leaks.

The worst part was the lighting, which while it was ample, it was controlled by several control panels, which only had preset modes, forcing you to cope with each mode, none of which worked well when watching TV. Additionally, the bathroom lighting control was placed outside the bathroom, and was ambiguous in telling which lights were on and off, forcing you to check to make sure. The sink lights were also linked to a bright diorama-type fixture in the main room, making it impossible to turn on the sink light without disturbing others.

Amenities:
The amenities were pretty good in this hotel, though the absence of a pool (there was only a Jacuzzi) was a disappointment. Other than that, the facilities were good and plentiful.

Service:
The service at this hotel was outstanding, and staff were very attentive, always placing customer needs first. Aside from a few minor hiccups related to disputing charges, staff were very helpful.

Bottom Line:
Overall, this hotel is a great option if you are a fan of the W brand, travelling alone or as a couple, or willing to sacrifice some function for a good-looking room. If you are travelling as a family, a more traditional Marriott category 5 hotel, such as the J.W. Marriott next door, might serve you better.

Loved t!
Reviewed 4 weeks ago

Stayed one night at this hotel, really loved it! The hotel is located in the lovely Polanco area, close to many nice restaurants. The room was modern and very comfortable, was fortunate to get upgraded to a room on the 18th floor with a great city view. Breakfast was included in my rate and offered a broad selection of choices. Also got a chance to enjoy the temazcal and a great massage session at the hotel's SPA. Service across the hotel was outstanding, particularly noteworthy was Jesus, the hotel's concierge, who was extremely helpful during my stay.

Awesome hotel
Reviewed 4 weeks ago

I am a frequent SPG traveler (platinum status) and i have to say that the level of service at this hotel is higher than the regular W’s in the network. It was such a great hotel (lobby has endless complimentary snacks and local fresh fruits) and the location is unparalleled. Will definitely come back to the happy/friendly staff. Had a small miscommunication at the front desk with my room rate but they fixed it and refunded me for the original price that was booked. Amazing views and wonderful housekeeping and food and beverage.

W DISAPPOINTMENT
Reviewed 4 weeks ago

Just returned from 5 night stay at W Mexico in Polanco and this was not a great hotel experience. To begin, at check-in, the hotel confirmed our connecting rooms, but when we got to our rooms, they were not connecting, they were just next to each other. When traveling with young kids and you book connecting, you need them to connect. After over an hour up and down the slow elevator trying to get this resolved, they finally had mechanics unhinge a larger door that closed off a foyer to the other 2 doors. That large door never worked properly. It was stuck to the carpet, making it difficult to open and close. Also the actual room doors always slammed shut, requiring a key to open them again. We never received the door stops we requested. All in all, this made for a very annoying experience.

Next, while the staff was very kind, and assured us the hotel was "very child friendly", they kindly asked us to leave the lobby with our children who were not allowed to sit in the lobby. Why we protested? It's kid friendly and this is the lobby? They explained children can not sit in a bar area by law and the lobby is essentially a bar. Hmm... Kid friendly hotels usually don't restrict kids from sitting in the lobby. Curiously, the JW Marriott directly next door, does allow children in the bar. We sat for 2 hours directly in front of the bar and ordered drinks and tapas and had a great time.

The rooms... the rooms are small. Typical for W chain. Since we had 2 (not really connected) rooms, we could compare the suite to a regular room. Our suite was pretty much the regular room with king bed. Not very different from the room with 2 queen beds. After cashing in 200,000 points for these rooms, it was staggering to then get a $750 bill on check out for the suite upgrade. I would not call this a suite. It's all one room? Nearly same size as the regular room?

Be aware that bathrooms have no privacy for sink areas. I didn't mind that. Toilet and shower and bath have doors.

Our rooms alternated between smelling like cigarettes and a mild sewer oder. These came and went. I am thinking something with ventilation needs to be fixed.

On a positive note, the staff are very kind. The breakfast buffet is nice and inexpensive for kids. The restaurant level is pretty. The lobby is ok, just can't relax there with kids. Bellmen and doormen are all very nice.

The hotel is in Polanco and nicely located. Decor is a bit dated in the rooms. Elevators are small and slow, but fine. Unfortunately, the details of our experience prevent me from giving this hotel a better recommendation. It was just not a comfortable stay. The JW next door probably a better deal and while I had initially considered the St Regis for slightly more points, I now regret not staying there. If traveling to Mexico with kids or if you prefer room to stretch out, choose someplace else.