4.0
Very Good 1153 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
restaurant brunch Bar dining table

Overview

Location

With a stay at W Mexico City in Mexico City (Polanco), you’ll be minutes from Auditorio Nacional and French Embassy. This 4.5-star hotel is close to Chapultepec Park and Parque Zoologico de Chapultepec.

Rooms

Make yourself at home in one of the 237 air-conditioned rooms featuring minibars and DVD players. Your room comes with a pillowtop bed. Satellite programming along with video-game consoles are provided for your entertainment. Bathrooms have designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including a health club and a sauna. This hotel also features wireless Internet access (surcharge), wedding services, and tour/ticket assistance.

Food & Drink

Grab a bite to eat at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

How to Get There

W Mexico City
Campos Eliseos 252 Chapultepec
Mexico City, 11560 Mexico

Reviews

4.0 Very Good 1153 Reviews
Excellent hospitality and service! Thank you Aris!
Reviewed 1 week ago

I stayed at the W in January and had an amazing time. The location was in a great part of town, and the room was posh yet comfortable. But what really set them apart was the great people there. Marcelo was very welcoming as we made our reservations. I felt he was very warm and accommodating. Most of our stay there we spent a lot of time downstairs at their bar/lounge. We actually shouldve gone out more but had such a great time there we ended up staying at the bar for drinks more often then leaving the hotel. Thank you to Aris for being our amazing waitress. She went above and beyond to make us feel welcome and we were grateful to have such a friendly host. She also made several great suggestions about the city and was just a genuine sweetheart. I wish I remembered more names but there wasn’t one person there who didn’t make us feel at home. I definitely recommend the W if you’re going to cdmx there is no other choice!

Could be better...
Reviewed 2 weeks ago

We stayed here for a week. Location is great, breakfast is very good and view was amazing. At first sight, the room seems well designed; however, when you look closer everything looks cheap and bad quality. Service was average and check in was soulless, something that we missed from Mexico, as when we think of Mexico & Service we expect higher.

Since this is our first W experience, I think next time we visit Mexico City, we will stay in other hotel, as price does not definitely match quality & service.

Home away from home! Oscar is the best!
Reviewed 2 weeks ago

My friends and I stayed for a quick weekend trip from NYC. We only had limited time but we felt like we were at home largely thanks to Oscar! He provided a TOP notch W experience with recommendations of places to go and see to maximize our time. He understood exactly the ambiance we were looking for in restaurants and bars. It was also very easy to chat with him any time via the W Whatsapp. It was like we can text our ‘local friend’ for any type of recommendation at any time! Can’t wait to come back for longer and experience more of CDMX and especially W!

YOU HAVE TO STAY HERE
Reviewed 3 weeks ago

W hotel in Mexico city is a must in your vacation.
Rooms are beautiful with amazing views from the city, super well located and staff is so nice! specially Alan Alvarez! he was super helpful and had an amazing energy!

Real Customer care!
Reviewed 4 weeks ago

Brought my husband here for his birthday. From beginning to end the staff went above and beyond to make us feel welcome and did everything they could to help direct us, to what would end up being an unforgettable experience! We were truly made to feel special. Oscar who works at the concierge desk was a wealth of knowledge about the city and his warm, friendly disposition brought smiles to our faces every time we saw him!
We are giving a shout out to Oscar but in all honesty every staff member we came in contact with was excellent and informative. Can't wait for a next visit to CDMX!!!