Koox Quinto Sole Boutique Hotel
- Free WiFi
- Parking On Site
With a stay at Koox Quinto Sole Boutique Hotel in Mahahual, you’ll be on the beach and minutes from Mahahual Lighthouse, and close to Surfinggreen. This beach hotel is within close proximity of Dolphin Discovery and Costa Maya Port.
Make yourself at home in one of the 16 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Spa, Wellness & Premium Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.
Food & Drink
Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Free self parking is available onsite.
How to Get There
I am a travel agent in Mexico at the west coast. Have travelled hundreds of times to the east coast but was not familiar with Mahuahual. The village was nicer than I expected and had some good meals. This hotel however is average at the most. They were a Koox hotel but since a few weeks they do not belong to that chain anymore. In my reservation system I got a message just that the hotel changed names. When I arrived they said I had to go to the hotel next door since they are Koox but they are not. Went next door but the name had nothing to do with this. So the guy at the reception of the hotel next door was very polite and went with me back to this hotel since this happened twice... on the same day. Again they good not find the reservation but said they would give me a room anyway and would check it tomorrow. They told me to check with my travel agent, but I am a travel agent myself and this was a booking for me. They never contacted me. When they gave me the room they gave me a room on the back side. I asked if it was possible to get in the front but they replied "no, since your reservation is for the back side". huh, suddenly they did have my reservation I asked? No, but that is the way it is.
Did not use any other amenities. But if this would have happened to one of my clients they would have freaked out very likely.
Room was basic but ok, beds were very comfortable and the bathroom was good. Overall experience just ok
Where to start?? Unfriendly front desk, shower didn't have hot water, bathroom sink didn't work, room is filthy, common areas look like they haven't been cleaned in a year... I would have asked for my money back if I could but I was there on a busy weekend and didn't have more options. This property is in dire need of a remodel and serious maintenance. It is not a boutique hotel AT ALL. Avoid it at all cost.
We just finished a three night stay at the hotel. The hotel rooms, in general, are in need of maintenance repairs. This was the case for our room & our relatives' room. Our balcony door could only be opened with assistance from hotel staff, ie. it took two strong men to open it as the rollers on the door were gone. Some of the receptacles were falling out of the wall, chrome fixtures are corroding, struggles with toilet flushing, missing shower door contributed to water all over the bathroom floor. With some TLC, it could be a much nicer experience for guests.
We would also suggest that coffee be provided on each day of a guests' stay, rather than only on the first day, then at a cost of $40 pesos for subsequent days. This is not a condo hotel & guests are paying the same rate per night, so a coffee service should be standard. Also, bring your own toiletries as they are also only provided on the first day of your stay.
There is a widespread problem this year with sargassum seaweed along the entire Riviera Maya coast. The beach in front of this hotel was quite affected when we first arrived, but there was a major clean up effort of the seaweed before the cruise ships arrived the next day. Afterwards, the beach was very nice for swimming. The seaweed is everywhere in the water and piles up to 1-2 ft. on the beach daily. In the evening, the town workers gather up the seaweed with a rubber-tired backhoe & dump/garbage trucks haul it away at night. If the workers were to stop clearing the seaweed, no swimming would be possible anywhere in the town.
The hotel Koox is part of a chain of hotels in the area, which reflect the owner's vision, but lack of attention to the details of the administration.
Although it is sold as a boutique hotel, it is far from the experience that the segment offers, however, it is the best that can be achieved in Mahahual.
In order to offer an objective opinion, we must compare it with others of the same category in Bacalar, Tulum, Playa del Carmen, Akumal and Cozumel, where I have stayed and with this, we can formulate the following opinion.
In the scale of 1 to 10, where 1 is the worst and 10 the best, and evaluating price, attention, maintenance and facilities, in general the hotel takes a 5.
The facilities are good but extremely austere and basic, while maintenance is below average. Both the rooms and the hotel have a greater damage to the normal caused by the elements or guests. The restaurant is good and the service in general, mediocre.
The positive is the place where the hotel is located and the terrace where it has its restaurant. Cleanliness is good and the attitude of the employees, too.
It should be noted that the hotel offer includes general areas with Jacuzzi, which does not work. They speak of luxury, that they do not have and of service, which is the average. It's expensive for the experience but, I repeat, it's the best there is in the area.
We know that the owner is about to build more hotels on the boulevard and therefore I would recommend that you first optimize the service of the hotels you already have and then build more.
Beware, the rooms have a drainage problem and they smell bad frequently.
To finish and for the same price, it is better to resort to the Aqua, which is on one side and belongs to the same chain, than the Koox
I booked a 3 night stay for June 2018 for my friends wedding 3 weeks ago (thru Expedia) at Hotel Quinto Sole. Unfortunately, I meant to book at a different hotel, their sister property, Aqua Star Boutique by Koox (which is less than a block away! trust me google it). Anyhow, I cancelled the reservation WITHIN 8 minutes & re-booked at Aqua Star Boutique by Koox. I thought it ended there cool no problem.....wrong!
I got charged $80 by this hotel 15 days after I cancelled. When I called this hotel to explain the confusion & that I had 2 reservations at their other sister property set, the lady on the phone was short & basically said there was nothing they could do for me & I have to dispute with Expedia (guys the bank transaction shows "Hotel Koox Quin So" took the money.... & Expedia has been trying, but y'all don't answer)
So, human error I made, 1 booking at this hotel, cancelled within 8 minutes, & re-booked 2 rooms for several nights at their sister property......it made NO DIFFERENCE.
Given I might've made a mistake in believing that I had until May to cancel because that is what Expedia was the hotel's cancellation policy.
What added more to my frustration was when I asked for the general manager's name at Quinto Sole, to maybe speak to someone who had more authority & was told that I could not have their GM's name..... really? you cannot give out a general managers name? I was not being rude, because I have worked as a Front Desk Agent & I know when people get belligerent, come to think of it maybe I should have been rude maybe they would've taken me seriously......
As I am typing this, I am cancelling at Aqua Star Hotel & can chalk this up to paying this hotel brand just $80 vs what 5-6 nights worth of room rates would've gone to their chain. Great representation of a hotel brand, thank you for a "great" first impression!