4.5
Very Good 233 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Restaurant
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liquor store grocery store building retail shelf convenience store Bar beer Shop

Overview

Location

With a stay at Hotel Suites Amberes, you’ll be centrally located in Cuauhtemoc, minutes from U.S. Embassy and The Angel of Independence Monument. This hotel is close to Monumento a los Ninos Heroes and Castillo de Chapultepec.

Rooms

Make yourself at home in one of the 28 air-conditioned rooms featuring kitchens with refrigerators and microwaves. Wired and wireless Internet access is complimentary, while 32-inch LCD televisions with satellite programming provide entertainment. Conveniences include phones, as well as safes and complimentary newspapers.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless Internet access and tour/ticket assistance.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. A shuttle from the hotel to the airport is complimentary at scheduled times.

How to Get There

Hotel Suites Amberes
Amberes No 64
Mexico City, 06600 Mexico

Reviews

4.5 Very Good 233 Reviews
Great Location with The Absolute Worst Management and Front Desk
Reviewed 2 months ago

I am actually saddened to have to write this review.

Number one importance: Free airport transport does not include Sundays. Since we arrived on a Sunday, we had to pay for a taxi. It was not overly expensive; but the hotel could have paid for it as a good gesture.

My husband and I checked in 8 days ago to what we thought was going to be a great experience. The gentlemen who showed us to our room was very polite and the suite was spacious.

Few issues right off the bat: only one air con remote even through there were 2 separate units and only one tv remote even though there was one in the “living” area and one in one of the bedrooms (not both bedrooms). The cable box on the unit in the bedroom was hanging perilously all week. There was tape that was supposed to “secure” it but that was a futile attempt. Also, no one ever showed us how to use the remotes which ended up being quite complicated.

I originally booked a suite with a king sized bed. However were put into a suite with 2 separate queen sized beds. When we inquired at the front desk, we were told there were no king sized beds available. OK, we are adaptable. We have friends that reside about 2 hours outside of CDMX so we invited them to join us since we were placed in a room we did not book and would be there for eight nights. Since the hotel is in such a great location and has free parking, we figured there would be no issue. That is when the real nightmare began!

When our friends arrived, we were told there would be a MXN$300 per person add on per night! We were aghast. I attempted to resolve the matter with my online booking site to no avail. There was no manager available until the next day from 10-17:00. That completely messed up our plans because we had to see him in person. By this time, we also discovered that the microwave and a few lights, especially the one over the dining room table did not work. And there was not even enough spoons available (should have had 4 en suite and there were only
3. We knew this for certain because our friend made soup for dinner!) It took an additional day for them to “fix” the broken items. When we discussed with the manager, he told us in so many words “too bad”. The microwave continued to have to be fixed every day forward! It would work for a few minutes and then completely shut down. Instead of replacing it, they simply “jiggled the cord”!

This is NO 5-star hotel!

There was a young gentleman at the front desk a few days of our stay who was one of the only really caring and attentive personnel. When we complained about all of the issues, he at least refunded us the MXN$9 charge per bottle of water that was in our room.

The end of our rope came at check out. Montserrat, the not-so-lovely young lady at the front desk on the afternoon of our check out, informed us that there was a spoon missing! Luckily, my husband speaks Spanish. He was so aghast that after the continued issues with the microwave breaking, lights not working, and being charged per person for our guests that they would make an issue about a spoon! She said there would be a MXN$20 charge. When he interpreted for me, I reminded lovely Montserrat that there were only 3 spoons upon check in. She did not care. That was that. My husband handed her a MXN$20 note and we left!

Sadly, this is a hotel I will NEVER EVER recommend. The manager had more than enough opportunities to fix the issues and he just could not care less.

Best parts of the experience were:
Location
Nice towels
Spacious room
Free parking (for 1 car per suite)
The inclusive breakfast (which I will review separately)

The manager should have fixed the issues or at least offer some sort of compensation. For a hotel that costs over $200.00 US per night, this is just not acceptable!

Full service apartment hotel
Reviewed 3 months ago

This gem of added to our enjoyment of Mexico City. The location was perfect for us with easy walking and a Metro a few short blocks away. The unit was larger than many that I have lived in. It was the price of similar VRBO, Air BNB units but included full Mexican breakfast, daily housekeeping, air conditioning and heating, airport shuttle, and high security. The photos are accurate; and the hotel has recovered from the earthquake of 2017. Yes, there is a karaoke bar across the street, but Calle Amberes is still more quiet than many neighboring streets. The bedroom(s) are away from the street.

Excellent for a family with teenagers!
Reviewed 4 months ago

Suites Amberes offer mini apartments in a hotel type structure. We have two older teenagers so finding suitable accommodation can be problematic. We had a larger suite with two bedrooms and a studio with a bed just off the lounge area. Perfect! The suites are comfortable and clean. You can cook if you want but given the location in Roma there are plenty of good restaurants. The suites are also well located for a comfortable walk to the downtown historic area and the other way to the castle and anthropology museum.

Staff are friendly and helpful although of course, English is varied. We had breakfast included in our package and it was simply but great.

We would stay here again.

Loads of room.
Reviewed 6 months ago

Breakfast was very good with friendly and fast service. Kinda hard to beat the large rooms with a deck that overlooked the street. Crisp sheets, fluffy towels and loads of hot water make this place a bargain.

nice hotel, nice buffet breakfast, but noisy
Reviewed 7 months ago

It is a nice hotel, a few minutes away from Metro station, the free breakfast has enough choices. The suite is spacious, with a balcony, kitchen and living room. If there is something I need to complain, it is the surrounding area. There are a lot of road constructions in the city right now, the road in front of the hotel is one of them, so it's quite dusty there, the taxi can hardly drive to the front of the hotel, so if you have a lot of luggage, it may not be convenient. There are quite a few night clubs near by, so it's very noisy in the night till around 4AM. I got waked up a few nights due to the noise, so if you are a light sleeper, it may not be a choice for you.