4.0
Very Good 139 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
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Overview

Location

With a stay at Hotel Stella Maris in Cuauhtemoc (San Rafael), you’ll be minutes from Cuauhtemoc Monument and Reforma 222. This hotel is close to The Angel of Independence Monument and Palacio de Bellas Artes.

Rooms

Stay in one of 114 guestrooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and complimentary weekday newspapers, as well as phones with free local calls.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access and tour/ticket assistance.

Food & Drink

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours).

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 5 meeting rooms available for events. Free valet parking is available onsite.

How to Get There

Hotel Stella Maris
Sullivan 69
Mexico City, 06470 Mexico

Reviews

4.0 Very Good 139 Reviews
Most horrible hotel experience overall, even with staff
Reviewed 1 month ago

As we were arriving to the Hotel Stella Maris the Uber driver said that this was NOT a good street (Sullivan 69) because it was full of prostitutes and suggested not to go for a walk around there. I thought he was exaggerating but unfortunately he wasn't. We checked in and payed in full for 6 nights. At night time I got bit by bedbugs and one of my fingers got swollen. Too bad I didn't take pictures of it otherwise it would have been easier to get a refund with such evidence. I went to talk to someone at the Front Desk at 1am and explained the situation and he said it was okay that they would only charged me one night for which I agreed. The next morning my husband turned in the key and we left the hotel. I called a couple of days later because I hadn't receive a refund and they said they couldn't give me a refund because I didn't ask for it when I first left. I guess they thought I was going to pay for all 6 nights to reward their HORRIBLE SERVICE. I am still trying to get a refund and I hope I do. Overall, rooms are really outdated, beds have bedbugs (at least the one in 404) the restroom seemed to be very clean. Elevators are old and not well taken cared of; they are also carpeted. Please be advice that you need to jump in as soon as possible because it may crush you on your way in. The Lobby and the Restaurant are probably the nicest/clean things the hotel has. Manager Eduardo was extremely rude and uncooperative about giving me a fair refund for my one night stay. He lacks customer skills and should be sent to training. Brenda was also very unprofessional and not helpful in the sense of providing me with names of the people I needed to talk to about getting a refund.

The little things add up
Reviewed 3 months ago

You get what you pay for I guess. My room only had one electrical outlet and it was behind the TV which might sound silly but to not be able to charge you phone/alarm/clock next to your bed is very annoying. The shower also does not drain, was dirty (even had long hair in it) and the faucet handle broke off when I turned it on. Other than that, the rooms are as expected. Mine was small but aside from the shower and some hair on the bedsheet, it was very clean.

Good but could be better
Reviewed 4 months ago

This was the only reasonable hotel I could find during the Easter holidays. My regular hotel had no rooms so we chose this one. We arrived at 4 am from Oaxaca and amazingly we did not have to wait for our room so we had a good sleep before our friends arrived. I thought the bed seemed larger than the queen size we had reserved and when I our friends arrived, I realized that we had been given the king size they had reserved and they were given a queen. The room was somewhat small but clean and had a built-in dresser and luggage area. The king size bed was very comfortable. The very clean bathroom had ample mirrors but the "tub" was really just a 1/2 tub usable for showering. The two negative points were the bathroom light was overhead which was useless for shaving and the maid left open the service area door in the hall which was not a nice sight. The restaurant looked very nice but the buffet breakfast cost more than Sanborn's. Unfortunately, we missed the Sunday art market held in front of the hotel but I have caught it in the past and it is worth visiting. The location, about three blocks from the Paseo de la Reforma, is good and there are taxis waiting outside with posted prices to most locations. If I didn't know my regular hotel, I might choose this one but I know better ones for the price.

Stella Mairis
Reviewed 5 months ago

Stayed for eight nights and would use this Hotel if ever in Mexico City .
Not in a touristy area but there are many market stalls across the road .
Very clean place and there is a Restaraunt inside serving good food.
Staff can’t speak a great deal of English but they are very friendly and will
help you in any way they can .

Clean, good location, but poor A/C
Reviewed 1 year ago

This hotel has a good location for visiting and exploring the city. The staff don't speak any English though, so they were not very helpful for us. The room was clean and the housekeeping did a good job. However, the A/C was not powerful enough to make the room comfortable at night, so we had to ask for a fan which they provided. Also, the "gym" is really just a treadmill, bike, and elliptical and a few weights up to 35lbs in a tiny room. There was a safe in the room but no ironing board. There was also no refrigerator , which would have been nice. The wifi worked most of the time and fairly well for a hotel. Finally, the beds were fairly hard, so it wasn't the greatest night sleep.