Four Seasons Hotel Mexico City
What We Love
- Proximity to 75 museums and 10 archaeological zones
- A spa that’s open from 6:30 a.m. until 10 p.m. and features unique treatments like a pre-Hispanic holistic massage with mezcal, chocolate and amaranth
- A lavish Champagne brunch on the terrace on Sundays
What To Know
- The outdoor pool is on the small side
- Bilingual concierges are available 24 hours a day
- Check-in time is 3 p.m., and check-out is a very civilized 1p.m.
- Free WiFi
- Parking On Site
- Room Service
Tranquil and romantic, the Four Seasons Mexico City is a cosseting enclave within the frenetic capital. Although it’s near Chapultepec Park and the upscale Polcano district, the hotel’s colonial design, in which the 240 guest rooms and two restaurants surround a garden courtyard with a star-shaped fountain, is deeply centering. The full-service spa offers Mexican-inspired treatments, and the two restaurants offer feature takes on Latin American cooking—think short ribs with hoja santa and guajilo chili essence at Reforma 500, and executive lunches with fine mezcals in El Bar, which has an English-library ambiance.
In the Area
The hotel is surrounded by cultural and culinary attractions. Chapultepec Park is the oldest natural park in North America and the largest city park in the world, some 1,600 acres with forests, lakes, monuments and a natural-history museum housed in Chapultepec Castle. Ballet Folklorico de Mexico performs traditional dance at the Palace of Fine Arts. The National Museum of Anthropology and History has exhibitions like a 30-ton Aztec stone calendar. Standout restaurants include Izote de Patricia Quintana, where the celebrity chef offers modern takes on ancestral mestizo cooking.
How to Get There
If you can stay at the Four Seasons, do not hesitate -- it is the most memorable experience. Mexico City itself is a delight but it is made so much better when you can wake up and retire in the Four Seasons. Breakfast in the courtyard is wonderful. Ending you day with a drink at Fifty Mils is magic. The impeccable service begins at the registration desk and continues through every aspect of the hotel. The Concierge makes your trip easy and the wait staff makes every meal and drink a pleasure. At this location,
you are steps from the Modern Art Museum and the Central Park of Mexico City. We truly can't wait to come back.
Upon our arrival here they brought us into the front desk to check in pretty quickly. We were offered an upgrade to a suite for $100 extra per night and it was my wife's birthday gift so I said "why not?"
I've stayed at a lot of 5* properties and I have to say this has been the least 5* experience of them all. Let's start with the bathroom. They wanted the bling experience so there's a TV in the bathroom mirror which is cute, but the counter space is insufficient for a wife and husband. The tile work and materials look straight out of a 3* property. The worst thing is the toilet room because it had nearly zero exhaust suction. I tested it by placing a single sheet of toilet paper on it and it didn't even hold it up. This left the restroom prone to smells if you ate asparagus and did #1 you would smell it in there 10 minutes later. Looking up, it was full of dust and closed off so it was clear why this wasn't working. They need to do some maintenance. There is a USB charger next to the bed that doesn't work, so we ended up staying in a few extra hours the next day to charge up.
The breakfast spread is pretty minimal. They said you can order one item off of the entrees and use the buffet. My wife ordered salmon and a bagel and I ordered the skirt steak which was very good actually. However, my wife told me that she thinks they told her to go get the salmon and bagel from the buffet and I scoffed at her because it was ridiculous that she orders it and that they would tell her to go make it. After I nearly finish my entree I asked them where hers was and indeed they did tell her to go make her own entree from the breakfast buffet even after they took our order. Talk about making you feel insignificant.
There is a bar here and it tends to close an hour or more before their posted closing time of 2. I get it, Mexico City is slow at night but don't make me invite someone over for cocktails and send them back home because the hours are wrong.
TV signals are weak, the Wifi is aggravatingly slow, 2 mbps, but they do have a pricier option for upgraded speed. Light controls are quite confusing as well.
The other aspects of the hotel are in line with other Four Seasons properties. The courtyard is nice, the concierge pretty good. Keycards never have problems and the cleaning staff do a good job. Overall I think this hotel lacks the infrastructure such as bathrooms that have adequate exhaust, Wifi speeds that aren't painful, better appointed bathrooms, TV channels that don't cut out, better breakfast and a better bar.
The best service is not going to make up for these creature comforts that you come to expect.
The hotel is nice enough, but not that elegant in design. The internal courtyard garden is a nice touch. The staff are all excellent. The food in the Mexican restaurant and for breakfast ranges from excellent to mediocre. The croissant and mango at breakfast are a standout. Internet is often slow. It is a pity that the breakfasts get so packed with locals having meetings that it can be hard for guests to get a table. I often don't have time to leave the hotel to dine elsewhere, plus have already paid for it here, so that is a pain. The lunch doesn't start until 1pm, so again if racing between meetings and calls is frustrating. There is food being served at the bar at that time, but the only things we've eaten there were disappointing. We stayed in a suite, which is spacious, but only ok design or luxury. In other cities, this would be an upper mid-level hotel.
The staff was not just good. They were cheerful, polite, and extremely professional. I had two days of meetings and ate all my meals there too. I was so impressed. The food and wine selection in the upscale restaurant was extraordinary too.
Well, of course this would be a nice hotel, it is a Four Seasons hotel after al! But I have stayed at several other Four Seasons hotels in other cities and this is amongst the nicest, mostly due to the staff. From Mario at the front door, Karely at the checkin desk, Javier at the Concierge desk, Fernando and Abrahim in 50 Mils bar and all the other staff including my lovely chamber maid, this has been a lovely experience.
The courtyard is not always quiet and “oasis like” although it is extremely pleasant. This hotel seems to be the hub for business meetings, business breakfasts/lunches and photo shoots of lovely young models which provides a lot of interesting “people watching”.
The location can’t be beat - just steps away form Chapultepec Park, the fabulous National Museum of Anthropology and wonderful shops and restaurants plus a short taxi ride away from the Soumaya Museum, Alameda Park with the fabulous Palacio de Belles Artes, the Centro Historico and Zocalo and the Frieda Kahlo Museum in Coyoacán. The “Hop On Hop Off” bus stops right outside on Passeo Reforma.
The rooms are spacious and comfortable, as are the beds and the windows looking over the courtyard open! I ate in both the Il Becco Italian restaurant and Zanaya restaurant which specializes in authentic Mexican food. Both were exceptional. Unfortunately I was so busy eating, drinking and walking that I did not try out the gym but I peeked in and it looked very nice.
I would say that this is not a hotel for families with small children but I am sure that everyone is welcome here. I can’t wait to come back.