- Free WiFi
- Handicap Accessible
- Parking On Site
A stay at Emporio Reforma places you in the heart of Cuauhtemoc, walking distance from Cristobal Colon Monument and Cuauhtemoc Monument. This hotel is close to The Angel of Independence Monument and Palacio de Bellas Artes.
Make yourself at home in one of the 145 air-conditioned rooms featuring minibars and DVD players. Wired and wireless Internet access is complimentary, while 32-inch plasma televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities at this hotel include wedding services and a television in a common area.
Food & Drink
Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
How to Get There
Hotel staff was great at all times, always willing to help and being extremely nice. What I didn’t really like was first at check in I was over charge almost $300 USD by mistake, I had to sign many receipts which even the lady was explaining to me it was hard to follow up with her, at the end I got my money back but still it was an inconvenience to wait 3 days. Rooms are extremely small and on our case we booked for total of 5 people and got assigned 2 rooms extremely far from each other. One of the bathtub water got stuck. The food was ok, breakfast buffet totally worth it!
I do not recommend this hotel for groups. I am in Mexico City right now, an incredible place, with sixty students from Ecuador. Several are my complaints: 1. We were given ONE payment option: bank transfer. Students had to transfer 50% of the cost of their rooms by a deadline. The transfers added app. $ 100.00 to their accommodation costs because both the bank in Ecuador and the bank in Mexico charged a fee for the transaction. In the XXI century, it is utterly unacceptable to offer a single payment method; credit cards, debit cards and Paypal should always remain an option. 2. The hotel partially cancelled our reservation four days before departure under the premise that some of the transferred funds had not cleared in their bank account, even though they had proof of transfer ! Eight of our students, who had already paid for 50% of the value of their rooms had to relocate to another hotel. On top of this, they were not refunded until all other students covered for their full fee, as if one client´s refund depended on another clients early payment ! Utterly unprofessional. I complained. Did they apologize? No. They are incredibly rude, as if clients -sixty clients- of a university that has reserved this hotel for the fifth time (never again) did not matter. Furthermore, upon arrival, we realized that we had been charged about US$ 100.00 more than if we had reserved individually through TripAdvisor or another travel web site. We did not receive a group fee as we would have in most other hotels. At least hey could have included breakfast in the higher fee -they did not. If you are thinking about traveling to Mexico City with more than ten people, do not contact this hotel... Not worth it. Rude, discriminatory (I wonder whether the treatment would be different if we were American or European), shameless. I wish we had made a better choice. We will enjoy this incredible city in spite of Emporium Reforma, not thanks to it.
From the moment we entered the lobby we knew we had made the right choice in selecting this lovely hotel in a safe, quiet and convenient location. We were greeted in the restaurant (which is quite good especially the breakfast buffet) by everyone as though we were friends. Although not everyone had a command of the English language, everyone attempted to understand each other in a convivial manner; it was a pleasure to find there. Mario was especially helpful i n every way, and Guadalupe Reyes was a delight. The room was very compact but comfortable, modern and clean. We were here for two weeks.
Overall, the hotel experience was magnificent! In addition to the experience, I felt welcomed each time I dined at the hotel's restaurant. The waitress, Guadalupe Reyes was very attentive and extremely kind.
Experience was wonderful - room, cleanliness, staff.
The only thing I have to say is about room key... I had to replace it many times as it demagnetized so often...
Cafeteria is a very nice place for a really good coffee and great patisserie