4.5
Very Good 11035 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Casino
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Barcelo Maya Palace – All Inclusive in Xpu-Ha, you’ll be convenient to Ecopark Kantun Chi and Xpu-ha Beach. This 4.5-star resort is within close proximity of Cenote Cristalino and Fatima Bay.

Rooms

Make yourself at home in one of the 756 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Satellite television is provided for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this resort include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a swim-up bar or one of 4 bars/lounges, or 2 poolside bars.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Xpu-Ha? This resort has 2350 square feet (218 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

Barcelo Maya Palace – All Inclusive
Cta Chetumal Puerto Juarez KM 266.3
Xpu-Ha, 77750 Mexico

Reviews

4.5 Very Good 11035 Reviews
Amazing vacation
Reviewed 4 hours ago

Beautiful resort with top notch staff, facilities and staff! All restaurants were five star! Beautiful beach with sea turtles and fish were so much fun! Wonderful place for a family vacation! LOVE LOVE LOVE !!!

Barcelo kids club
Reviewed 8 hours ago

I can’t say enough about Sary, Cinthia, and Sara at the Barcelo Maya Beach resort. These ladies were so sweet with my 4 year old. She woke up every day talking about the kids club. We had some great time relaxing in the hammocks, while she happily played close by!

First time at a Barcelo
Reviewed 10 hours ago

I was looking for a new resort (to me) to try and my brother mentioned he stayed at the Barcelo Palace 10 years ago and he liked it. Well we all know lots change in 10 years! This is my review:

Flew down from Canada with SunWing, my first mistake. Planes are old, uncomfortable and they are always late at least an hour. Avoid them if you can.
Finding the driver of the mini bus was pretty easy though because they all wear bright orange shirts. The hour and a half trip to the resort was comfortable.
Once at the resort I noticed how beautiful the lobby was and the veranda to the ocean. We were the only couple checking in at that time so things went fairly smoothly. I had asked for a room close to the beach (smart thing to do if you don't want to walk too far to eat and drink) and was told that the room only had two double beds, not the king I asked for. Mistake number two, to keep your wife happy, insist on a king bed!
The room was very clean, well made up and fully stocked. Everything worked well and we had plenty of hot water, towels, soap, robes and slippers.
The beds were very comfortable and the sheets were silky soft. This is not my first time in Mexico so I'm not easily impressed but I really liked this room.
As all rooms, except the beach and pool facing rooms, we had a nice manicured garden view. There is no milk (or coffee mate) with the coffee maker so if you use them in your coffee get a glass of milk from the buffet and keep it in the fridge. I have read some people complain of "ants" in their rooms, these are not ants but very small, harmless fast moving bugs that seem to like the cold flat surface of the counters. No big deal. This is the tropics after all.
As for the Palace, it is beautiful. Every inch was spotless and shining, the open air lobby and the veranda overlooking the beach very relaxing. Lobby bar is open 24/7 so you can always get a drink or an espresso along with some munchies. The buffets are large and have a good selection of food but can get really crowded at peak times. My advice is to go to the Coral Grill after 10:30 am and have breakfast or brunch. The buffet is not as extensive but the quality seems to be better and the omelets are made better. You can sit at a table overlooking the ocean and the beach. The bar is fully stocked and they will make you anything you want. Service there is fantastic and it is much more relaxing. The three restaurants on site of the Palace are very good, give them a try.
A word on the drinks, the mixed drinks are made with ready made solutions and are sweetened with Stevia, so if you are sensitive to the aftertaste I would pass on those. Make sure you ask for a brand name liquor when ordering a drink as they will give you bar liquor which is not the best. I found my drinks to be well made and strong enough. If you want a good stiff drink ask for a double shot (or especial). They free pour and can get a little less in the glass if they are busy. But I never had a problem. Service can be hit and miss but overall was good. Some staff are exceptional and some could not care in the least. Again when they get busy things are forgotten. There is definitely nobody standing around doing nothing. I noticed most Americans have the tip out for the bartenders as they walk up to the bar so they get the faster service and more attention. Follow their lead if you feel comfortable with that. Tipping is not mandatory but service will be better if you do tip.
There is no drink service on the beach at the Palace or the other resorts nearby but that wasn't a big problem, the beach bars are close to the beach. Bring your own insulated cup and get it filled at the bar before going to the beach. There is service around the pools.
The pools. Nice pools but not the cleanest, felt a little slimy to me and my wife. People get up at day break, put towels on chairs to save them then may not come back for hours. There are signs all over saying not to do that but nobody cares. The adult only pool was all full every day at 6 am. You can reserve covered beds at the adult pool each day, see the bartender when he shows up. Again you have to be fast to reserve these. The beach chairs are plenty-full and we never had a problem getting some in the shade of a palm tree. Beach lounging is by far the nicest way to go. The beach is long and sandy with a few rocks in certain places. Beach shoes are a must in my opinion. We were swimming with turtle’s right in front of the Palace. This complex is 5 resorts in one huge complex (soon to be 6), so good walking shoes are also a must. There is a double Decker bus that runs about every 15 minutes that takes you to all the resorts. This place is huge, always something to do and see. If you stay at the Palace you have the run of the entire complex including bars and restaurants. Not so if you book the other resorts.
I could go on but I will just say the Barcelo Palace will be on my list for next year but I will plan for 10 days or more.
P.S. If you can afford the rooms facing the beach I highly recommend booking one, they look spectacular and the service is top notch.
P.S. The marble floors can be slippery so if you have any walking impairment there are wheel chairs available. A gentleman who was walking in from of me took a terrible spill after loosing his footing and was badly hurt. Be warned.

Incredibly Impressed
Reviewed 11 hours ago

This resort was beautiful and the staff was fantastic. We went for a music festival the Barcelo was hosting and I can't imagine having a better experience. Anything we needed, the staff was on top of it.

Safe, Fun and Clean
Reviewed 15 hours ago

I loved my recent visit to Barcelo Maya Palace. The staff especially David Herman, Cesar Sebastian, Hermergildo and Estela were amazing. Great for families with kids. Will come back. The kids play area had many activities. Swimming with the dolphins was a great experience. My only recommendation is that the hotel should not be charging for WiFi.