The Westin Calgary
What We Love
- Ideally situated in downtown Calgary
- Calgary was once declared the cleanest city on Earth
- Heated indoor pool with mountain views
What To Know
- It’s less than a two-hour drive to the ski resorts of Banff National Park
- Primarily a business hotel
- About 10 miles from Calgary International Airport
- Free WiFi
- Parking On Site
- Room Service
Whether you gallop into town for the world-famous Calgary Stampede or need a stopover before hitting the slopes of Banff National Park, this Westin property fits the bill. Located in the heart of town, the hotel sparkles after a $35 million renovation refreshed everything from the 525 guestrooms to the onsite Keg Steakhouse and Bar. Extras include a rooftop indoor pool with a sauna and views of the Rockies, a full fitness center, plenty of ski storage and a Starbucks for powering up in the morning.
In the Area
This stretch of the Canadian Rockies is known for superior powder, and three top-notch resorts are located within Banff National Park: Mt. Norquay, Lake Louise Ski Area and Sunshine Village. Between the three resorts there’s almost 8,000 acres of skiable terrain and mountain peaks that are so epic the United Nations has declared the area a World Heritage site. Best of all, this northern latitude rocks one of the longest ski seasons in North America from mid-November until late May. If you’re sticking around town, check out the 360-degree views from the top of the 626-foot Calgary Tower. While you’re up there, have a bite at the tower-top restaurant SKY 360 — it does a full rotation every 45 minutes.
How to Get There
I have stayed at the Westin in downtown Calgary quite a few times, and I'm a big fan of it. The rooms are spacious, clean and well-appointed, with very comfortable beds. The staff are very friendly and accommodating, and the restaurants and bars are both good and reasonably priced. They also accept dogs, and the staff always seem very glad to see them! I've also attended a number of events in the hotel ballrooms, and they have been excellent - wonderful staff, great food. If you're a visitor to Calgary, the hotel is also very well-located downtown, only a few blocks from the downtown shopping areas and even closer to the popular Eau Claire and Prince's Island areas. It's also only a few blocks from the public transit system which will take you right to Stampede Park, the Zoo, and lots of other tourist-friendly destinations. This hotel is a great choice both for tourists and business travelers. I highly recommend it.
This hotel is in a great location, just a few blocks from the Bow River and Prince's Island Park. The hotel is connected to the +15 system of skywalks throughout downtown Calgary. This connects guests easily to an abundance of nearby shopping and dining options, in addition to those offered within the hotel itself. The hotel restaurants offered very good food and service. The room, although relatively small, offered a nice view of the river. Everything in the room, the furnishings, bed, pillows,TV, bathroom fixtures, shower, etc. were of very good quality. The decor is modern, clean, and comfortable. The internet connection was easily the fastest I've had in a hotel. I had no issues connecting anywhere I went within the property, including the restaurants and conference rooms. I found the staff to be exceedingly friendly, courteous and helpful. I would highly recommend this hotel for anyone staying in downtown Calgary. I felt valued and right at home staying here.
Just stayed the night this time as we were staying at my cousins for the next 9days, but we were made as welcome as ever. We were late arriving 23.00 due to plane delays but the receptionist was brilliant. My prior request for a king bed room was honoured and everything was dealt with quickly and efficiently in a friendly manner. The rooms are always well stocked and clean and we sank gratefully into our very comfy bed. Bathroom was well stocked with tons of hot water and fluffy towels. We ate breakfast in the restaurant the next morning and this was delicious. We opted for the buffet, lots of yogurt, fresh fruit, hot foods, breads and pastries, coffee and juice. Our server Jill was so kind and chatted away to us. A great start to our holiday. Love staying here when we are in Calgary.
I just finished a 3 night stay for business here. To say I was at first quite disappointed with my room would be an understatement. Upon arriving up in my room I noticed the floor lamp didn't work. No big deal. Then I noticed the toilet was constantly running. A waste of water but again no big deal.Went to bed that night and in the morning I found while shaving that the sink drain stopper did not work. I plugged it with a face cloth and soldiered on. It was then I noticed the bathroom floor near the toilet looked like the floor under a well-used public urinal. Disgusting looking. I reported all of this to the front desk to have taken care of. When I returned to my room at the end of the day, the toilet run on and the sink stopper had been fixed but not the light or the yucky looking floor. I reported this to the desk the next morning. The light was finally fixed but the floor remained gross looking. I tried washing it myself with a face cloth and soap but it turned out to be a permanent condition.I apologized about the floor the next day(now knowing it was permanent). The hotel did try to make amends by leaving me a nice food and refreshment gift which I enjoyed.My stay went well after that and in fact the staff (especially Meagan) were exceptional.So in conclusion, overall the Westin had comfortable beds and pillows. The room was quiet and the breakfast(not included) was quite tasty.Parking was pricey but the parking staff were great. Speaking with other guests it appears my room issues were me drawing the short stick I guess. Overall I would give the hotel a pretty good rating my problems not withstanding. I'd give the staff an excellent rating and the location as well. I definitely would give the Westin another shot next time I'm in town. Maybe I'll have a bit better luck next visit.
I will not say this hotel is not gorgeous, as it is very modern, progressive and has every amenity nearby that you can ask for.
What I don't understand is why check-in is so painfully slow and the overall demeanor of the staff is one of disinterest in truly providing exceptional customer service.
Upon arrival, we not only waited for 20 min (with only one person ahead of us in either line to speak with front desk staff) to finally be served, the check-in process took another 30min on top of this as we all had to provide our credit cards and ID yet again despite fact we booked online? I have stayed at many other hotels in downtown Calgary where check in was as easy as arriving, being welcomed with a smile, and being handed my key cards to the room - totalling 5 minutes.
Let alone the staff seemed unconcerned of the fact each guest in the line up was perturbed at the delays, and when they greeted people, they did so with a straight face and an air of superiority.
I would have given this an even worse rating if the hotel wasn't so beautiful and central to all of our needs. Do better Westin. Your competition outshines you, and I will be staying with them in my future trips to Calgary.