JW Marriott The Rosseau Muskoka Resort & Spa
What We Love
- Stone fireplaces and kitchens in every room
- Access to tee times at the Nick Faldo-designed The Rock Golf Club
- Spa Rosseau’s extensive menu of massages, facials and Vichy therapies and eleven treatment
What To Know
- Located two and a half hours north of Toronto
- This resort is a family favorite and a popular spot to tie the knot
- Five dining venues range from gourmet to market-style
- Free WiFi
- Parking On Site
- Room Service
Canada’s first JW Marriott Resort & Spa is in the heart of Muskoka, a natural, unspoiled lake country beloved by Torontonians. Set on a granite bluff overlooking serene Lake Rosseau, this resort takes cottage country seriously. Rooms and suites come equipped with stone fireplaces and kitchens and are decorated in an elegant country style. Days here are spent hiking, paddling, golfing, snowshoeing, ice-skating and splashing (in the lake, outdoor pool or indoor pool)—or doing nothing at all over a treatment or two in the lovely lake-view Spa Rosseau.
In the Area
The Rock Golf Club is a 6,650-yard par-71 natural wonder designed by six-time PGA Champion Nick Faldo. With outcrops of granite and forest-lined fairways, it’s at its most stunning in autumn when the deciduous forests erupt in a riot of red, oranges and yellows (but it can be played in spring and summer, too). Canoe, kayak or splash down the giant inflatable waterslide at the resort’s private beach. Come nightfall, arrange for a bonfire at the Fish Rock fire pit and have a wonderful evening under the stars.
How to Get There
We had a gala event in the ballroom and it was wonderful. The whole resort is very well staffed and the food was delicious, considering there were 200 people in the room. It was a VERY good experience.
This was our second stay at the JW Marriott Muskoka and it was just as good this time round. It really is the perfect escape for the weekend from Toronto - what a delight to wake up to birdsong instead of construction equipment - I love it!
Here are the highlights:
- The suite rooms are really like having your own little cottage to yourself. The fireplace, the balcony and the fully stocked kitchen give you the cottage experience but with all the hotel amenities available.
- The views are incredible. As an amateur photographer I can wander around the lake and the trails for hours taking snaps. And nothing beats sitting on the balcony with a glass of red wine soaking in the tranquility.
- The food is exceptional. We still haven't eaten at any of the restaurants (apart from breakfast) as the rooms are too good to leave but the room service comes from the same kitchens anyway. Try anything with the beef short rib - you won't be disappointed!
- The amenities are great. We may not have tried the restaurants but we've certainly spent a fair amount of time in the outdoor hot tub and sitting in front of the fire in the bar area.
- There's plenty to do in the area. We hired bikes one afternoon, went hiking on another day (check out the trails around Muskoka Lakes and winery), and went on lots of drives to check out the lakes and explore the area.
- The staff are fantastic. Sure, it's not the polished service you might get in a big city but everyone is so sincere and always has a smile on their face. We had a small issue in our first room but it was dealt with promptly by moving us to a different room, and we received a bottle of wine and a cheese board the next day for the inconvenience. I forget the names of all the people that we met but Liz at the front desk really stood out as wanting to help us.
- It's ever changing. We last visited in fall, now it's spring and it looked completely different. We're hoping to visit in summer (for swimming in the lake) and winter (for snowshoeing and other winter activities) to get the full experience.
Thank you JW Marriott Muskoka for another great weekend!
Myself and a friend (2 females) booked a stay at this resort due to a spa trip to enjoy at their spa for a girls night. We booked one night stay on March 14th and our spa appointment was booked Friday March 15th at 2pm well in advanced. We both travelled from afar. Long story short: at 10am on Friday we received a voicemail saying our pedicures were cancelled (the main reason why we came in the first place for a girls getaway for 2). We woke up very upset and just spent $400 on the room itself. Many employees at this resort were trying to get one of us to still have a pedicure, even though it was meant to be done together. After a long wait and trying to get compensation for the room, the face of the company, Matt Rouse, was very rude and condescending towards myself and my friend and spoke this way in his front lobby for all the guests to hear and see. He threatened to end the "meeting" with us, along with much more negativity throughout the process. As a first time customer, this is very unsatisfying. He did not do all that he could do for us in a professional manner. With us 2 being women, we felt unfairly treated and very uncomfortable in the situation that we were put in with this manager. Even after all of this happening (plus much much more), we felt it was right, as customers, to speak to somebody higher of authority. We then spoke with Tony Tamburro, General Manager, and he could care less of how his customers were treated by one of his employees, the face of his company; which was in the presence of other guests in his resort. Customer service is always #1 priority and it was well neglected. We honestly recommend others to choose wisely about this resort due to how we personally felt from our stay at this location. We will not be returning and our "complementary pass" will not be used in the future. Thank you to all those who have taken the time to read this.
Very disappointed in our recent stay at the JW Marriott in Rosseau. First of all we could not use the underground parking without paying a fee even though the hotel was virtually empty. The free parking is a trek from the hotel and it was freezing rain. Secondly all of the restaurants were closed so we had to eat dinner in the hotel bar with a modified menu. The dinner was TERRIBLE. We ordered a cheese plate which looked like something a 5 year old had prepared with cheap crackers and grocery store cheese. What a rip off. Worst meal out ever. The rooms are getting tired and the furniture in our room had disgusting stains all over it with the edges and pillows all frayed. Lastly we had guests jammed in on either side of us including a family with small children. With the hotel practically empty why would you not spread guests out and allow for some privacy. Totally not worth the $300+\night price tag. We will not return to this resort.
This property is located in a beautiful area of the Muskoka Lakes. The property itself is very nice and the room we had was well maintained and clean. The fireplace was a nice feature. The hotel has several good restaurants and we enjoyed a nice steak dinner our first night. There’s a large indoor outdoor pool and a good exercise facility as well. The only negative is the uniformly poor service attitude. Our room was not made up, servers in the bar are mostly absent, had to be prompted and there is a general attitude of indifference. If you chase after the staff and assert yourself then they will accommodate. Only exception was the attentive front desk. The poor service seriously detracts from the quality of this resort and it’s surprising Marriott has not corrected the fail. Good place to stay to enjoy the area and a clean modern room but understand you have to be pushy to get the staffs attention.