JW Marriott The Rosseau Muskoka Resort & Spa
What We Love
- Stone fireplaces and kitchens in every room
- Access to tee times at the Nick Faldo-designed The Rock Golf Club
- Spa Rosseau’s extensive menu of massages, facials and Vichy therapies and eleven treatment
What To Know
- Located two and a half hours north of Toronto
- This resort is a family favorite and a popular spot to tie the knot
- Five dining venues range from gourmet to market-style
- Free WiFi
- Parking On Site
- Room Service
Canada’s first JW Marriott Resort & Spa is in the heart of Muskoka, a natural, unspoiled lake country beloved by Torontonians. Set on a granite bluff overlooking serene Lake Rosseau, this resort takes cottage country seriously. Rooms and suites come equipped with stone fireplaces and kitchens and are decorated in an elegant country style. Days here are spent hiking, paddling, golfing, snowshoeing, ice-skating and splashing (in the lake, outdoor pool or indoor pool)—or doing nothing at all over a treatment or two in the lovely lake-view Spa Rosseau.
In the Area
The Rock Golf Club is a 6,650-yard par-71 natural wonder designed by six-time PGA Champion Nick Faldo. With outcrops of granite and forest-lined fairways, it’s at its most stunning in autumn when the deciduous forests erupt in a riot of red, oranges and yellows (but it can be played in spring and summer, too). Canoe, kayak or splash down the giant inflatable waterslide at the resort’s private beach. Come nightfall, arrange for a bonfire at the Fish Rock fire pit and have a wonderful evening under the stars.
How to Get There
Staff, while courteous were totally ill-prepared and could not handle very basic requests. Our room upgrade was not available upon arrival although we had been assured it would be by phone. Room cleaning staff did not even have our room re-made and cleaned after 4:30pm the next day! only 1 cleaning lady for 3 floors-completely over-worked and poorly managed by management. outdoor patio surface was filthy dirty and the outdoor seating was just as bad - you couldn't use the couch seating if you had clean cloths on. too many kids running through the halls banging on walls and making unnecessary disturbances. NOT JW Marriott standard in any way.
We spent a couple of nights at this resort as part of our tour of Eastern Canada. Accommodation is luxurious (we got a free upgrade). Lovely warm pool (there are several) and the setting on the edge of Rosseau Lake is stunning. Staff are very friendly and helpful - we were sad to leave!
We stayed here with family between Christmas and New Year. The property is lovely, and the rooms were great, but the restaurants leave a lot to be desired. We had a family dinner at Muskoka Chophouse on the property. The service was terrible; it took ninety minutes for our food to come, and the steaks were cold. Our server apologized profusely, and as a gesture of goodwill he offered two free desserts for our table of eleven. Not sure why they even bothered. In any case, we chalked this up to a one time occurrence and decided to try again on the May long weekend. This time we dined at Teca. Again, service was terrible and very slow. The server told us our hotel dinner package didn’t apply at this restaurant. She checked and confirmed later that it was in fact covered. Our daughter ordered a Caesar salad, which had a bug crawling in it. The server apologized and assured us she would remove it from the bill, and she then forgot to until we reminded her. When we checked out of the hotel, the whole meal had been charged to the room, though it was supposed to have been covered under our package. (I had to wait an extra fifteen minutes at checkout for them to fix it.) The following evening we decided to try Lakes restaurant and again the service was terrible. (We got glasses and water from the server’s station ourselves after waiting twenty minutes for him to arrive with our drink order). Needless to say after three attempts we decided not to eat at the restaurants on property. We went to The Sherwood Inn nearby on our last night and had an excellent meal and wonderful service for considerably less than the restaurants on property. Having said this, the brunch at JW Marriott on the last morning was very nice, and the service was great.
I spent 2 days at this lovely resort. I was very impressed with the staff. Everyone was extremely helpful, polite and went out of their way to be accommodating. My room was lovely, with a little kitchenette, king size bed and a well-stocked bathroom and a wonderful fireplace. It was everything I felt a high-end resort should be and more. The resort grounds are breath-taking and well-maintained. The meals were very good, especially the lunch we had (it was a business trip) on the last day, with 4 buffet stations of well-presented delectable food and lots of choice. Breakfast offered lots of choice too. My only criticism regarding food was the beef dinner - the meat was cold (mind you, there were a lot of us at this convention and it would be difficult to deliver everyone's food piping hot). As well, the hotel is undergoing renovations and depending on where your room is situated, you may hear some noise at night (which is when most of the repair or reno work is taking place so as not to disrupt day-time activities at the resort). Just make it clear to the front desk if the noise is disruptive to you and they will move you to another location, or I found Jorge Vasquez (sorry, I may have misspelled his name) very pleasant and helpful after-the-fact, when I made my concerns known. Overall, I was very pleased with the service, the food and the stunning property.
I wasn't sure what to expect, 'up North' getaways aren't usually my thing. I was pleasantly surprised when we arrived. The grounds are gorgeous, the hotel sits perched on a huge hill. Driving up you are greeted by very pleasant doormen, and they offer valet parking. Check in was quick and easy and we were lucky to get upgraded to a suite. Room was gorgeous , impeccably clean and surprisingly quiet even though it was on the 1st floor relatively close to the lobby.
Food at the Cottage buffet the first day was decent but honestly very expensive for what it was. In-fact I will say that yes you're at a very swanky resort but I was really taken aback by the price of all the food options!!!! I saw something about a food plan though, a bit too late for us by the time I noticed and I'm not sure what it included but look that up before you go. Went to the Chophouse on night 2 and it was wonderful. Brendan was fabulous and so was the food.
My only issues are 2 things: the little county store closes wayyyyyyy too early! If you want snacks (candy, chips etc) or whatever past like 4pm you are outta luck. Also, there were SO MANY KIDS/BABIES EVERYWHERE!!!!! I know it's not couples only but based on the price, my husband figured not many families would spend that. Anyways, everywhere you turn there were kids running or babies crying in strollers!!!!! My suggestion would be to have some 'adults only' spaces inside/outside. If they exist other than I guess the spa pool, we couldn't find them....
If you can go when school is in session you'll get to enjoy MUCH more! Sunday night was crazy but Monday was lovely.
Rousseau Spa is wonderful as well, we both had massages and then relaxed by the spa pool for a bit. If you're into water sports they have seadoos to rent and a ton of other outdoor activities. There are I think 3 pools...the main indoor/outdoor, the spa pool and another near the beach that was closed for renovation but looked nice. The gym was really well appointed for a hotel, so if you're a gym-rat like us you'll get your fix!
Overall, a lovely first Ontario vacation experience - I would recommend and go back!