WestHouse New York
What We Love
- West 50s location is a short stroll to sights like Central Park, Carnegie Hall and Columbus Circle
- Smart, eager-to-please staff
What To Know
- The staff refers to guests as residents
- There’s no spa onsite, but staff can arrange for in-room treatments
- Free WiFi
- Parking On Site
Designed by award-winning firm Jeffrey Beers International to evoke a luxurious pied-à-terre, the home-away-from-home vibe at this contemporary New York townhouse begins just off the lobby with the Den, a comfortable, clubby space stocked with books guests can borrow to curl up on the tufted sofas with. The public spaces are also scented with an exclusive fragrance created for the hotel by olfactive branding company 12:29 (other clients include Opening Ceremony and Lady Gaga). The 172 rooms and suites are decorated in blues and grays with velvet and leather upholstery, dark woods, and 1920s photos of performers at nearby Carnegie Hall, while large windows mean lots of light and views of Central Park, Times Square, or Midtown Manhattan. Splurge for a Terrace Suite and you’ll not only get a private balcony, but also a Sleep Studio bedding system with an adjustable mattress and turndown chocolates made especially to promote sleep. Breakfast, cocktails, and happy hour nibbles are all served on the 23rd-floor terrace, an indoor/outdoor guests-only space with sweeping views of the city (self-service alcoholic and non-alcoholic beverages are also available until 11 p.m.). The attaché concierges who are stationed in the lobby from 7 a.m. to 10 p.m. know their stuff, so take advantage of their savvy and have them arrange daily itineraries, dining reservations, tickets to shows, and more.
In the Area
Start your day with a walk north to Central Park. Stroll along East Drive past the Central Park Zoo and Loeb Boathouse, and you’ll find yourself at the Metropolitan Museum of Art. It’s easy to spend an entire day taking in the collection of more than 2 million works, but Museum Mile also includes smaller exhibit spaces well worth a visit, like the recently reopened Cooper-Hewitt Smithsonian Design Museum. For lunch, head to Café Sabarsky in the Neue Gallery, inspired by turn-of-the-century Viennese cafés (warm up with a Glühwein—hot spiced red wine with orange and cloves). Take in a ballet, opera or play at Lincoln Center and, for a sweet ending to the evening, stop by Momofuku Milk Bar for their infamous “compost cookies” and milk.
How to Get There
Had a quick easy check in. Nice staff. Free upgrade to a room with a terrace. Will certainly stay here again and every time I come to NYC. My wife was impressed with the upscale finishings. This a view from my room.
And, of course, the hotel was sold out, so...
I will never stay here again and will alert others regarding my pretty much awful experience. Look at the recent reviews for every good one, there’s a bad one. Do yourself a favor and don’t stay here.
While WestHouse is part of a charming new category of club-style boutique hotels, with its on-trend, scent-infused (Hong Kong hotel or mall, anyone?) hipster vibe, just peek below to see the filth. The reason that its rooms are not well-lit is evident: duvets and pillowcases are ripped, prior guests' clothes stuffed into shelves, and bathroom fixtures/trays just plain dirty. We did, however, appreciate the hotel's location and 23rd floor lounge. It was great for a cup of coffee, morning pastries, or a late afternoon-snack. Very disappointed, however, with the lack of cleanliness and will not be returning anytime soon.
First off, I never write reviews, but I feel like I have to in this case. This place is not recommended. I stay at 5 star places around the world and I personally can't see this being anymore than a 3 star at best.
Please for those of you that want luxury, don't get any hotwire 5star deal if this shows up!! I have no idea how it is listed within the same category as Trump and Plaza.
#1 - greeting, was good, we upgraded to time square view additional $75 night got the top floor looking down 7th. Seem amazing right?
#2 - walk into room. (very small) like 250sqft small. Bathroom is awkward. Just not very appealing, but still cleanish.
#3 - this is the worst part. Please do NOT stay here if you want to sleep. We are on PST time and it was 8:10 EST (5:10am PST) first night. bang, bang, bang, I mean continuously. You can hear every sound in the hallway, any peep. you would think the maids would know this and take this into consideration and use a door stopper and just keep the doors open for the room they're cleaning. NOPE! WRONG! why would an apparent 5star hotel do this? I guess you'd have to ask them. I had to get up and go into the room the maid was in and ask her to stop banging the door. It was so bad. I am not kidding. I have never been able to hear sound from the hallway before as I can with this place. The maid was pretty good about it after I said something as she realized it was ridiculous. but for the entire trip if someone even said boo outside the door you could hear it, maids changing garbage bags, anything.. Changing rooms would do nothing in this case. It's every room
#4 - This $50 per person US fee. hmmm... if you are going to eat the buffet breakfast and drink your face off then, it might be worth it. We didn't eat the buffet once as it's sooo basic, but I had a glass of wine a night, not worth the $100 for me and my hubby.
The staff upstairs ( two men in suspenders) wow. Not too sure what to say. You would think they would hire someone that smiles. Keep this in mind when you can actually put this towards a 5star.
#5 - overall this is a 3star a best. If someone rates this as a 5star they clearly haven't traveled. I really don't recommend, wayy better places to be had than westhouse.
Stayed here with my family June 14th thru the 17th and absolutely loved-loved it. From the attention to detail when I arrived to the decor and beautiful room. I know I sold obsessed and that's because I am. The only thing I did not like was the fact it did not have room service but, when weighing all the pros, I let that go real fast. I suggest you try it.