W New York – Times Square
What We Love
- W's signature "Whatever/Whenever" service: staff will deliver anything you need to your door 24/7 (nothing illegal, though, so don’t ask)
- The 2,000-square-foot gym is open all day and night
- Being able to print boarding passes at the self-checkout kiosk
What To Know
- Not everyone loves the nonstop noise and neon of Times Square
- Free WiFi is limited to the “Living Room” bar and for SPG members
- Standard rooms are small; instead, go for the corner rooms with views of either Times Square or the Hudson River
- Valet parking, at $65, is pricey
- Free WiFi
- Parking On Site
It’s important to forget this hotel’s cheesy room designations (“Wonderful”, “Spectacular”, “Cool Corner”) because they don’t fully represent the playful, modern design that gives this W branch an up-to-the-minute feel. Each room features hot pink accents against a palette of grey and white, floor-to-ceiling mirrored headboards, and a few nice touches, like local microbrews in the mini-bars and feather beds sheathed in 350-thread-count sheets. The seventh floor Living Room bar (which doubles as reception) carries the retro vibe, where specialty cocktails are whipped up using house-made infusions like habanero vermouth alongside occasional DJs. We’d suggest making a reservation at Izi, the 26-seat izakaya hidden away inside the Blue Fin sushi restaurant, which has a curated list of sake and boutique Japanese whiskeys as well as an inventive menu (including an entire section dedicated to poke).
In the Area
Some guests will revel in the bright lights and colors of Times Square, while others will want to get out as soon as possible (thankfully, the hotel is a couple of minutes from multiple subway stops). All of Midtown’s attractions are within walking distance, including Macy’s, Rockefeller Center, and the Empire State Building. Hamilton lovers will relish being close to Broadway’s theaters. A couple of the city’s best museums, including the MOMA and the Whitney, are also within walking distance—but first, fuel up at Urbanspace Vanderbilt, a buzzy food hall with a rotating cast of 20 vendors.
How to Get There
We love the W times Square.
Best Location, Most helpful NICE people, and Great Rooms.
Alexandra treated us like family.
Front desk and Door very helpful and friendly.
We have stayed at other SPG/Marroitt properties, and W times Sq is our favorite!
Marriott Gold Member. This is a phenomenal hotel. Friendly team, modern, and lives up to the W Hotels name. My room 4201 (15Jan - 18Jan 2019) overlooked Times Square and was extremely clean and comfortable. And the bed... Oh the bed! Again, lived up to the W Hotels name.My favourite hotel chain.
But the front desk/accounting is very suspect. My room reservation was an advance purchase rate and the charge to my credit card ended being $12.69 too much. Instead of refunding my visa the overage, I received my bill via e-mail around 0430am and showed a credit owed. I checked out via the Marriott app and expected to see a $12.69 refund to my Visa card. Around 0910am I received an updated bill and a random Destination Fee of $12.69 was charged. I called the accounting team 6+ times, left several voicemails, and sent two e-mails, and they just kept sending me my folio with the extra charge. Next day, I called and asked to speak to the FD Manager. He agreed the extra Destination Charge should not have been posted and I should receive a refund of $12.69 to my visa. I thanked him and asked for an updated folio. 24 hours later... No refund, no folio!! I am not sure what is going on with the FD and Accounting but this is very suspect and should be investigated by Marriott Corp.
I will stay here again, but will check out my bill in detail and will make sure I stop by the FD before departing the hotel, which is frustrating as a business traveller as I certainly don't want to add more time to travels.
Hotel was okay but my expectations were high for a W, and because the hotel was $700 a night.
Room was clean and bed was comfortable, but small. Surprised there really wasn’t an on-site restaurant, which I had expected with a W.
I tried to book this hotel to experience the ball drop moment of New Year’s Eve at time squares.
However, I didn’t got the luck to see that, I got a series of unfortunate surprises.
1. From the moment you arrive at the hotel, nobody helped me carry my luggage or anything, no warm greetings but a mess. That’s fine, tourist place.
2. In the lobby, have to wait a long queue to get check in. Front desk asked me to swipe my credit card for deposit, without telling you how much is that, neither telling you there will be a compulsory daily tax charge and a complementary laundry service and daily little gift etc. I didn’t know those things until the day before checkout, the same person told me: oh really? I didn’t tell you that? Smiley face.
3. 600+usd/night hotel room during ny eve, without toothbrush, slipper and others. Old furnishing. Tiny room space. Fine. We chose to stay here, take it!
4. During stay, my second night, came across leaking problem. What a miracle. Hot water dripping from ceiling directly to my face and mouth and pillow at 2am!!! After waiting for more than 1 hour, a guy finally came. By that time, the water turns from dripping to flowing. (I have a full length of video recording it) There was electric wires on the floor for God’s sake, and when I call the front desk, he didn’t even give you any safety suggestion or any advises. He didn’t even tell you: please pack your belongings. The only thing he told me is :please wait.
5. After changing the room, no hot air con. Called service again at 3am, he told me technician will come. waited for one other hour till 4am, nobody came. Then asked for a blanket, they sent for a thin sheet....super cold...oh it’s like sleeping by the street.
6. Before checkout, I tried to confirm with their staff for several things: 1. What’s my bill of my room. Answer: none, no consumption. 2. When the agreed compensated SPG points will come? Answer: few days.
7. After came back to China for 2 weeks. No spg points received, instead 2 bills on my credit card. Writing an email to them(yes, I asked for their business card as I felt really uncomfortable the staff their handling things quite unconcernedly), they told me, oh, those bill should be charged to agency, not you, a mistake, so sorry. ?????!!!!!!!But what if I didn’t ask your staff for an email address before I leave? What if I didn’t check my credit card bill? What if I didn’t write that email?
8. After 2 weeks, I still didn’t receive spg points. During which, I wrote 2 emails, I called SPG hotline three times. None, nothing happens.
Such a horrible experience and such a terrible start of 2019. I used to stay in Conrad in New York before, much sweeter memory.
Friendly advise before choosing this hotel:
Service: expect less than you might imagine.
Sight: surely nothing to view.
Convenience: if you wanna see the crowds of tourists, then stay here.
Comfort: sorry, I didn’t feel any.
Decoration: old. Bed light is one day on, one day off, depends on the light’s own mood.
Btw, I really wanna sue this hotel for defraud charging... all at least to file a complaint to senior management, but didn’t find a method. Anybody could tell me?
We always stay at the W Times Square when we visit New York. We get the Marvelous suite which has a living room as well as a separate bedroom and a bath and a half. We have taken our grandchildren and they sleep on the fold out sofa in the living room. This hotel , while in a noisy area, is the absolute best for attending plays and musicals which is why we always chose it!
Great Mexican restaurant on the street level and a breakfast and lunch and dinner restaurant on the second floor.