4.0
Very Good 3388 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
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Overview

Location

With a stay at The Westin New York at Times Square, you’ll be centrally located in New York, steps from The Majestic Theater and Port Authority Bus Terminal. This 4.5-star hotel is close to Times Square and Broadway.

Rooms

Make yourself at home in one of the 873 air-conditioned rooms featuring refrigerators and minibars. Your room comes with a pillowtop bed. Premium TV channels and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities include gift shops/newsstands and wedding services.

Food & Drink

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and express check-in. Planning an event in New York? This hotel has 34000 square feet (3159 square meters) of space consisting of conference space and meeting rooms.

How to Get There

The Westin New York at Times Square
270 W 43rd Street
New York, NY 10036 United States

Reviews

4.0 Very Good 3388 Reviews
Great hotel and great staff
Reviewed 2 days ago

The location in Times Square was wonderful and the hotel was very impressive. However, it’s the accommodating staff that made it so memorable. The weather was horrible and they let us check in early in the morning and at the end of our stay let us hang out in the lobby for a dry location. The room was very clean, bed comfortable and amazingly quiet for NYC .

Great location
Reviewed 3 days ago

Stayed at this hotel during Christmas season. Great location- close to broadway shows, easy to get in and back out to Lincoln tunnel. Still, our room was quiet.

Room was fairly large for Manhattan. Very clean. Comfortable lobby.

Location good, management and concierge awful
Reviewed 4 days ago

The location of the hotel is very good. The hotel rooms are ok, a little tired and need some updating and TLC but ok.
The concierge and management are awful. Words cannot express how bad the management are.
I spoke to a very young chap who was ‘management’. He was very polite whilst he took no notes, asked no questions and just stood there smiling and nodding while taking zero interest ianything I had to say. Seriously, the vase and flowers on the desk took more interest in my complaint than he did. Didn’t ask my name, room number, how he could deal or resolve the issue. Just nodding and saying ‘I see, I’ll look into that’ over and over is not good management. We will never stay there again. I imagine something must have changed in the management/ownership as I have stayed in that hotel many times without issue but is my first time back in 4 years. It will also be my last.

Gives Westin a Bad Name!
Reviewed 5 days ago

I have stayed in many Westin Hotels across North America and this is by far the worst. The customer service is deplorable and gives Westin a bad name. Here a just a few examples of their rude and inattentive customer service style:
- I called to order towels to the room because the cleaning staff didn't bother refreshing our suite the previous day. I waited 45 minutes and the towels never came. When I called the front desk again, they acted as though these towels were being requested for the first time and sent them right away.
- No one helped us with our bags when we came in and as a result by boyfriend hurt his shoulder.
-My room key cards got demagnetized overtime I left the room.
-When I complained to the front desk that someone was using the gym as their personal boxing studio I was told that I couldn't be helped because I wan't on the list. Which list? We have very high ranking in SPG system.
Even though the decor was pleasant, the customer service was so inhospitable that we did not feel comfortable and had to transfer to another hotel for the rest of our stay. Only stay there if you are prepared to treated poorly.

Excellent Stay!
Reviewed 6 days ago

My wife and I stayed two nights at the Westin Times Square earlier this week, and I have to say our experience could not have been better. I am a Lifetime SPG/Marriott Platinum member – and so have stayed more nights than I want to count in Westins -- but this particular stay was extraordinary. We had made plans to meet up with my son and his family who live outside NYC, so I contacted the hotel in advance with a few requests to help us provide a resting place for our three very young grandchildren during the daytime. The Westin team went above and beyond to accommodate my requests. I certainly felt that my Platinum status was recognized (unfortunately that seems to not always be the norm any longer post-merger). Specifically, kudos and many thanks to Zoe Pepper and Tracy Schwartz for their engagement and assistance!

In addition, we found the location to be perfect. It is ½ block from the Times Square subway hub so from there we could get anywhere in the city quickly.

I highly recommend the Westin at Times Square!