4.0
Very Good 3480 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
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Overview

Location

With a stay at The Westin New York at Times Square, you’ll be centrally located in New York, steps from The Majestic Theater and Port Authority Bus Terminal. This 4.5-star hotel is close to Times Square and Broadway.

Rooms

Make yourself at home in one of the 873 air-conditioned rooms featuring refrigerators and minibars. Your room comes with a pillowtop bed. Premium TV channels and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities include gift shops/newsstands and wedding services.

Food & Drink

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and express check-in. Planning an event in New York? This hotel has 34000 square feet (3159 square meters) of space consisting of conference space and meeting rooms.

How to Get There

The Westin New York at Times Square
270 W 43rd Street
New York, NY 10036 United States

Reviews

4.0 Very Good 3480 Reviews
Great location
Reviewed 17 hours ago

Great location in Times square. Hotel is very clean and amazing staff. The hotel bar is great for a quick drink. Rooms very comfortable and clean. Everything is within walking distance. Subway station right out the door.

4 nights at the Westin
Reviewed 4 days ago

I was struggling between giving this hotel 4 or 5 stars but in the end decided to go with 5 due to the overwhelmingly great front desk customer service. I had to check in super early and was granted a room at 9.30 am...even though their policy states check in is at 3 pm. Super appreciated!! the room was clean, spacious (for NYC standards) and showed some NYC skyline, which I had requested. it was near the elevator though, so there were moments were there was some noise ( I had asked for a quiet room) but not too bad. The room was well appointed...Tv was good size and worked great, lots of mirrors (although a magnifying mirror in the bathroom would have been nice)...safe, closet...all the usual hotel amenities. the fridge could've used some milk in it instead of only water and alcohol and fruit juice options...this way i might have actually used their coffee maker (or they could've at least provided some creamer and sugar). the shower was great! rain shower and hand held shower! lots of hot water and good water pressure! everything worked well but the toilet did do this weird thing where it would splash water on the ground every time you'd flush (which was fixed after i mentioned it to the front desk). The nicest thing they did was to grant me a 3.00 pm late late check out after i threw out my back on the last day of my stay and asked for one...this was very considerate and is not usual in NYC. overall i have to say, i've stayed at most hotels in this area and found the westin one of my favorite ones so far for the price. There's always room to improve but i think they are on the right path and try super hard to make their customers happy...what more can you ask for?! I would definitely stay there again.

Getting frustrated with the Marriott chains and loyalty program
Reviewed 4 days ago

Agree with other reviewers that I found hairs in my shower.

Had a 2pm check out but key stopped working at noon, had to wait 15min for someone to come let me in despite calling multiple times, getting hung up on once, and promise that ‘someone is on the way’, all making me late returning to the conference I was attending in the hotel.

The bed and pillows are comfortable but not as ‘heavenly’ as when this program was rolled out as a Westin differentiator.

This location doesn’t have a lounge and didn’t grant my platinum benefits while the status was being rectified despite a call from corporate to the evening manager.

Would NOT stay here again. Better options in NYC, and getting ambivalent on the Marriott loyalty program since they’ve merged and become Bonvoy...they might lose this platinum traveler to a competitor.

ummm.. was disappointed but great location
Reviewed 6 days ago

this hotel is in a great location at times square not too noisy, room is spacious but oh lawdy! i found hairs on toilet seat and bath tub and was disgusted and disappointed. I requested a clean but still found hairs in bath tub.. i gave up sigh.... i hope this was a one time slip up because i really did like the hotel ambience... just cant stand strange hairs especially in bathtub or toilet yuck

Great hotel experience
Reviewed 1 week ago

Westin New York is a beautiful hotel just a short distance from Times Square and the theater. The staff was very friendly and helpful. The hotel and room was clean and welcoming. Our stay included the continental breakfast which consisted of a few varieties of cold cereal, muffins and toast. Not much to sustain you but for an added 9.00 you could add the "hot" portion of breakfast. The hot breakfast included yogurts, eggs, potatoes, and lots of fruit. It was well worth the added expense. We were pleased with our stay and would not hesitate to stay here again.