The Plaza Hotel
What We Love
- The world’s best bubbly at the Champagne Bar
- Live jazz in the Rose Club on Wednesday evenings
- 24- hour butler service in the suites
- READ MORE: Where to eat, play and shop in NY
What To Know
- The voucher is redeemable for travel falling between January 1, 2016 and April 30, 2016
- A lot of VIPs stay here, so you might encounter tight security en route to your room
- WiFi costs $14.95 per day
- Parking On Site
- Room Service
At the southeast corner of Central Park, the Plaza Hotel epitomizes refined luxury. With its noble French chateau façade, glossy marble floors, twinkling crystal chandeliers and Louis XVI–style furniture, a stay here is anything but ordinary. The hotel’s extensive renovation wrapped up in 2008 and brought the interiors into the 21st century, but the legendary 21-story building still retains the grandeur and charm that has been wowing guests since its opening in 1907.
Bed & Bath
This grande dame’s 282 guestrooms are elegant and commodious, starting at 475 square feet and featuring Beaux-Arts-inspired decor, wainscoted walls and crystal chandeliers. Kingsize beds are bedecked in plush Italian linens and down comforters and backed by off-white leather headboards. Although the hotel’s overall aesthetic harks back to the past, creature comforts such as iPads, iPod docking stations and 42-inch flat-screen televisions can be found in each room. The spa-like bathrooms are done floor to ceiling with pearl-white and honey-mustard mosaic tile, and guests are pampered with gold-plated Sherle Wagner faucets, marble vanities and Caudalie toiletries.
The dimly lit Rose Club overlooks the marble-clad lobby and swank Champagne Bar, and it offers live jazz on Wednesday evening (best enjoyed with a Bloody Mary and a bite from the Epicurean menu). But the crown jewel of this hotel is the Palm Court (which served as a setting for scenes in The Great Gatsby), with its ornate stained glass ceiling and stately columns framing the room; be sure to stop here for afternoon tea, and try the New Yorker or Eloise varieties. Other services include a world class Caudalie Spa, Warren Tricomi Salon, 12 retail outlets and a food hall with such delish destinations as Luke’s Lobster, Lady M Cake Boutique and Sushi of Gari.
How to Get There
Before visiting NYC I did my research and initially was going to stay in this hotel for the duration of our trip...however I kept coming across reviews about how the staff were the rudest and most uninterested things ever to be encountered in New York. It totally put us off and we ended booking the St. Regis (thank god!)
Anyway, despite the reviews we couldn’t not visit the world famous plaza whilst we were there so booked in for afternoon tea for 4 people.
We arrived on time, but due to typical NY traffic the other two of the party were late. When we went to be seated in the Palm Court, we gave our names to a young man who seemed annoyed and uninterested and who only came to life when he told us that we could not be seated until the whole party had arrived...hmmm, ok... I oblige and ask if there is anywhere I can sit whilst we wait-if not at the table, the bar perhaps? Nope, there is no where to sit and wait sir but you can go stand in the lobby?!? Ok then. Didn’t even offer to take our extremely heavy duty winter jackets and off we went to another part of the hotel to stand and wait...we waited for around 5 minutes and decided to go back. This time he was joined by a colleague who looked equally annoyed and she reiterated that it was not hotel policy to sit guests at a table until the whole party was there however since i was so keen to be seated she would see what she could do (wow thanks) she went away and came back and said we could be seated providing I ordered for the other two guests straight away....?! (What the?!)As we were all having the afternoon tea anyway I agreed and we were finally escorted to the table by the young chap from before who didn’t say a word, motioned to the table and walked off- again not even asking if we wanted our coats storing- which we obviously did and were only relieved of them when I got another waiters attention.
It was really disgraceful, never have I been ‘welcomed’ to a five star, prestigious hotel in a such a manner, I was furious and ready to walk out.
However, things did start to look up and Fariz who was our waiter was FABULOUS and totally turned the experience around, nothing was too much trouble- he made excellent recommendations on tea, swapped sandwiches around to suit individual tastes and must have gone back and forth to the kitchen to bring extra savouries and sweets countless times. He stopped to talk to us and join in our conversations and offered without being asked if we wanted photos- and he took many. When we made him aware of the disastrous start to the evening he spoke to the manager who sent a bottle of rosé champagne to our table with sincere apologies. Everyone was feeling much better about the whole thing.
Unfortunately though, as we were leaving we went back into the lobby for a photo on the stairs, only to be told by a member of staff very abruptly that photos were not permitted in the hotels public areas (hahaha) which was obviously a crock of sheeeet as the staff had just been taking photos of us and everyone was walking round with their phones out, taking selfies, on FaceTime etc. Why he said and did that I still have no idea?! Very strange.
Basically, they need to vet their staff much better as the bad ones are letting the place down, along with their colleagues who genuinely care about the job they are doing.
The icing on the cake was when we got home they had charged my friend double and only myself and partner for one- totally cocked up the bill. 😂😂😂😂
Oh and afternoon tea for 4, with one glass of champagne (not including the free bottle) will set you back $750 and if your lucky you might also get treated like they are doing you a favour, like we were!
Arrived for my partner's 21st Birthday, the grand entrance and hotel staff were very accommodating. Having been to the USA & NYC numerous times before all hotels are on arrival. However when we arrived in our room it was a dated disappointment, when you pay $750 per night you expect a fantastic experience, it was average and definitely not worth the money, little things like no full length mirror (for NYC the fashion capital of USA you'd expect this), no tea and coffee making options in the room too. So had to get a Tea and coffee in the morning from downstairs in the shops which was a great experience but rather hard work & tiresome in the morning. Even on the checkout i was charged for premium wifi without even using this! But after an email this was resolved but still it was stress one could do without - overall, would not return
Customer Service - this is the place. The best hotel within the city. By far, perfect location, no riffraff, excellence. Wonderful stay, specious rooms, clean and relaxing... the place for NY NY.........
My wife and me came for a few days. The people at the door and reception were wonderful. We go to the room and it was of great size and the bathroom fantastic specially the shower. This was not the smallest room but it was not a swite. Also we loved the basement with a great food court. We are definitely coming back. Thanks to the management.
The world famous plaza.
Such a beautiful and imperial hotel.
The staff is really nice. Specially he blond hostess in the front hall. She was absolutely wonderful.
During the staying we went downstairs and there was a food hall.
Normally I am more into restaurants, but we decided to have a lunch.
It was such a good decision, because it was perfect.
I tasted the chines oriented salad with chicken.
So good in taste and it was quite a big bowl.
I was really happy and I will absolutely coming back, when I am in New York.