The Plaza Hotel
What We Love
- The world’s best bubbly at the Champagne Bar
- Live jazz in the Rose Club on Wednesday evenings
- 24- hour butler service in the suites
- READ MORE: Where to eat, play and shop in NY
What To Know
- The voucher is redeemable for travel falling between January 1, 2016 and April 30, 2016
- A lot of VIPs stay here, so you might encounter tight security en route to your room
- WiFi costs $14.95 per day
- Handicap Accessible
- Parking On Site
- Room Service
At the southeast corner of Central Park, the Plaza Hotel epitomizes refined luxury. With its noble French chateau façade, glossy marble floors, twinkling crystal chandeliers and Louis XVI–style furniture, a stay here is anything but ordinary. The hotel’s extensive renovation wrapped up in 2008 and brought the interiors into the 21st century, but the legendary 21-story building still retains the grandeur and charm that has been wowing guests since its opening in 1907.
Bed & Bath
This grande dame’s 282 guestrooms are elegant and commodious, starting at 475 square feet and featuring Beaux-Arts-inspired decor, wainscoted walls and crystal chandeliers. Kingsize beds are bedecked in plush Italian linens and down comforters and backed by off-white leather headboards. Although the hotel’s overall aesthetic harks back to the past, creature comforts such as iPads, iPod docking stations and 42-inch flat-screen televisions can be found in each room. The spa-like bathrooms are done floor to ceiling with pearl-white and honey-mustard mosaic tile, and guests are pampered with gold-plated Sherle Wagner faucets, marble vanities and Caudalie toiletries.
The dimly lit Rose Club overlooks the marble-clad lobby and swank Champagne Bar, and it offers live jazz on Wednesday evening (best enjoyed with a Bloody Mary and a bite from the Epicurean menu). But the crown jewel of this hotel is the Palm Court (which served as a setting for scenes in The Great Gatsby), with its ornate stained glass ceiling and stately columns framing the room; be sure to stop here for afternoon tea, and try the New Yorker or Eloise varieties. Other services include a world class Caudalie Spa, Warren Tricomi Salon, 12 retail outlets and a food hall with such delish destinations as Luke’s Lobster, Lady M Cake Boutique and Sushi of Gari.
How to Get There
We were a group of three mothers and three daughters celebrating our girls’ 40th bdays. We wanted to have tea at the famous Plaza, so we made a reservation. When we arrived they were very snotty and said they would have to set up for us. After a long discussion between the host and the wait staff, they disappeared! We waited 20 minutes and no one came back to set us tell us what was up! We left and went to the champagne bar and were told we would not want to wait and would be better served downstairs! We were a nicely dressed group and can’t imagine why we were given the preverbal “cold shoulder”!!! So, we enjoyed a lovely afternoon elsewhere! Been all over the world and treated this way in NYC! Not good...
I’m not even sure where to begin but in summary, I came to the Plaza to learn about its great services to incorporate into my company, but instead I learned what NOT to do in this service industry.
Every minute I stayed longer, I was given the chance to be appalled by their unpleasant service.
First when I got to the hotel, there was no bell boy to assist with the luggage. The front desk agent was nothing great, less welcoming than Holiday Inns employees. My room was next to what seems to be a dumpster street and at around 5am the dumpster truck was making very loud noises out side for an hour and half. Obviously, I could not sleep well since then. It is hard to believe for me that the hotel is unaware of this. I debated whether to call for earplugs but was afraid I would be faced with another unpleasant service and just decided not to interact with the Plaza’s rather snobby employee.
Then I called the concierge to ask for a cab to an airport. The concierge, Melody, picked up and told me the Plaza does not do a taxi reservation but I could get a yellow cab when I come downstairs. I’ve never once encountered a hotel without such service but I guess the Plaza is one. So then I asked if there are yellow cabs usually waiting in front of the hotel so that I can gauge the time, she snarked. Unbelievable, but the concierge snarked at a guest. Only after reminding her that I’m going to an airport and I need to gauge my time right, did she check with the doorman.
I was silently seething at this point and just wanted to get out of this place. Then at the check out, a front desk agent Melissa, did not ask a single question about how my stay was. At this point I didn’t have a better expectation for the Plaza’s front desk so I just asked her to email the receipt. She had her hand in her pocket and didn’t say a word besides, “you’re all set.” Wow. And I thought I’ve seen enough of this nonsense earlier. And no, the email did not come through- not only was the front desk agent unkind but also careless.
I would understand all these hostilities and carelessness if I were at a two star hotel. But with such a high expectation for the Plaza I had, I wish I never booked my stay. That way, I could still see the Plaza as the dream hotel to look up to in this industry.
As a future hotelier aspirer, I can’t describe how much I was looking forward to this stay, but all the unpleasant service and hostile attitude by the employees ruined the entire stay and the brand image I had. The two stars are for the design of the hotel and the learning experience I had for what not to do in the service industry.
The front desk is called the face of the hotel in this industry. The Plaza is no doubt one of famous hotels in NYC. However, the trend is changing with many other luxury hotels rising with over the top services in NYC. If the Plaza only depends on its historical reputation to lure its customers, one day it will be seen nothing more than as an old hotel, once a proud one, with unhappy employees fuming out their unhappiness to the customers.
I’m in love with the History & European charm if this hotel! Every body must experience the plaza once. The bathrooms are spectacular but standard rooms are a bit small. You pay for location and name. We have found much better luxury deals in nyc.
It’s next to Bergdorfs which is a huge PLUS