The Paul, an Ascend Hotel Collection Member
What We Love
- Rooftop offers unparalleled views of Empire State Building
- Bathrooms are outfitted with rainfall showers and paraben-free Pharmacopia bath products
- Within walking distance of top NYC attractions, including Madison Square Garden, the Flatiron Building and Union Square
What To Know
- Free WiFi, daily newspaper and coffee
- No gym, but you have free access to a nearby Blink Fitness facility
- Free WiFi
- Parking On Site
Located in the heart of New York’s vibrant NoMad neighborhood, The Paul boasts top-notch service and design hotel touches. Comfort is a priority at The Paul, which offers thoughtfully designed guestrooms (yes, there is such a thing as a spacious New York bathroom) and roomy common areas perfect for socializing. You’ll find an eclectic mix of artwork throughout the hotel, including urban landscape paintings by James Zwadlo in guest rooms and London-based artist Brendan Dawes’s cinema-redux art in the elevators. The 122 residentially styled guest rooms are on the small side, but they never feel too tight thanks to smart design and multi-pane windows that showcase (in some) dead-on views of the Empire State Building and the Freedom Tower. The spacious, well-lit bathrooms are outfitted with rainfall showers and paraben-free Pharmacopia bath products. Stop by the sleek industrial-chic La Mesa de Paul restaurant for Mexican-fusion bites and hand-crafted cocktails, then swing by the top of the 21-story building to take advantage of the sweeping city views.
In the Area
Get your fashion fix at the original Macy’s, at the other big name retailers in Herald Square, or at the NoMad outpost of hip kid boutique Opening Ceremony. After scoring some fab fashion finds, make a beeline for Mario Batali’s sprawling Italian food mecca, Eataly, where you’ll nosh on cured meats, cheeses, honey-glazed focaccia and housemade gnocchi, or sample some brews at the rooftop beer garden. Burn off those carbs by heading to the Fashion Institute of Technology’s free Museum of Fashion, which houses more than 50,000 garments and accessories, from the 18th century to the present.
How to Get There
5 of us recently visited NYC, with three staying in the Paul and two in another. The family in the paul said the rooms were great but that is where it stopped. The receptionist did not know what she was doing and was working on her own during very busy periods. Apart from the 5 of us, we had other family members come into NYC from PA and NJ, the family from PA were staying in the hotel and before they left PA they called to confirm their booking and were told there was no record of the booking but when my cousin was able to confirm the booking from paperwork the booking was then found. The bar was a joke. We got three rounds of the same drinks and each time the total was higher then the last. We had planned to have a family get together on the saturday night but due to the price of the drinks we decided to move to another location.
The hotel is nice enough and in a great location. The customer service however is terrible so expect problems. When we first arrived they didn't have a room for us at all and sent us across town to their "sister hotel" which was in a terrible location for us, loud, and geared towards families with kids. They knew before we arrived that there was no room for us (in fact they knew the day before) but didn't let us know until we'd already hired a taxi to bring us to the Paul. They made us wait around until we eventually walked to the other hotel (they said they'd pay for a taxi but by then the traffic was so crazy it was faster for us to walk).When we came back the next day the CSR gave us a room with 2 tiny beds (we had originally booked a queen bed). When I went down to explain this she told me my only other option was a bunk bed. When I told her that was not acceptable, she added "well the only other options is a king" like that was a bad thing? I guess she thought my wife was my sister or friend? When I explained that yes my wife and I wanted one bed she got awkward. I asked to speak to a manager and was told somebody would contact me later that day. Nobody did. They still have not.
Located near Madison Square and the Flat Iron building, this hotel is an ideal base for exploring Manhattan. From here you can easily walk to Time Square, but also down town towards Soho. Located between 5th and 6th avenue.
The room was not huge, but had everything we needed. Clean and functional. The hotel also has a rooftop bar, but it was closed during the winter. From our room we had (partial) view of the Empire State building, but there is a new building in construction wright in front of it. Did not have any noise in our room.
Only small downside, the heating makes a lot of noise.
We also had breakfast for 10 Euro extra. Was not bad for American standards. The advantage was that you can immediately have breakfast at 7 o'clock and do not have to look for an ideal breakfast spot first.
Visiting from NZ for work I had booked an online deal to stay at The Paul via Booking.com. A few weeks in advance I received an email from the hotel looking forward to receiving me for my stay. From that point on the whole experience was sadly a negative one.
On check-in day, after a long day it meetings across Manhattan, i arrived at the hotel just before 7pm only to be told that there was some ‘bad news’ - my room had flood damage and I would have to go to a sister hotel (The TRYP) 15 mins away. Slightly odd as it had not rained in the two days I’d been in the city, but they said it had occurred the last time it was raining. They would pay my taxi fare to get me to the TRYP, and that was that. Initial inconvenience was two fold, I had picked that hotel to be near venues for the next day, but I was also due to watch my first ever NBA game that eve and the change in hotel meant I would miss the start of the game (I missed the first half).
I asked the manager why they didn’t inform me beforehand? The manager just shrugged. They then gave me $20 and tried to hail me a cab but none came by (rush hour) so the guy outside hailed a bike rickshaw that came past, loaded my bags in and tried to pay the rider, who told him I had to pay at the end. So we left, $20 in hand, but 12 mins later when we reached the TRYP hotel the rider informed me that (as per a red sign he pointed to on the side of the bike) it was $7/min, so the fare would be $84! Not what I was expecting - and after a bit of a stand off we compromised on $50. So $30 out of pocket, and running v late for my game, the room, whilst fine, was very basic, and not what I was expecting for my stay in midtown. I kind of felt ripped off, taken advantage of, and confused as to why The Paul hotel hadn’t told me earlier in the day if they had known about the ‘leak’ beforehand. I went back to The Paul at the end of the evening to explain about my “$50 taxi ride” and asked them if they would compensate me given the situation: the duty manager said they couldn’t sort any financial issues out that evening but would get back to me the next day. Did they get back to me? No, nothing.
The moral perhaps is that if you get a good online deal, don’t get too excited as you might not get to stay. Oh, and watch out for rickshaws, they are a total rip off! Having travelled over 12000km to get there, I certainly won’t be staying at The Paul next time I visit Manhattan.
The first night was a very noisy and a tiny room. The manager Safiaz and his staff were very helpful in relocating us to a great room (2201) we were comfortable and quiet. The location is great, stump town coffee next door, restaurants all over close by. Subway conveniently close.