The Paul, an Ascend Hotel Collection Member
What We Love
- Rooftop offers unparalleled views of Empire State Building
- Bathrooms are outfitted with rainfall showers and paraben-free Pharmacopia bath products
- Within walking distance of top NYC attractions, including Madison Square Garden, the Flatiron Building and Union Square
What To Know
- Free WiFi, daily newspaper and coffee
- No gym, but you have free access to a nearby Blink Fitness facility
- Free WiFi
- Handicap Accessible
- Parking On Site
Located in the heart of New York’s vibrant NoMad neighborhood, The Paul boasts top-notch service and design hotel touches. Comfort is a priority at The Paul, which offers thoughtfully designed guestrooms (yes, there is such a thing as a spacious New York bathroom) and roomy common areas perfect for socializing. You’ll find an eclectic mix of artwork throughout the hotel, including urban landscape paintings by James Zwadlo in guest rooms and London-based artist Brendan Dawes’s cinema-redux art in the elevators. The 122 residentially styled guest rooms are on the small side, but they never feel too tight thanks to smart design and multi-pane windows that showcase (in some) dead-on views of the Empire State Building and the Freedom Tower. The spacious, well-lit bathrooms are outfitted with rainfall showers and paraben-free Pharmacopia bath products. Stop by the sleek industrial-chic La Mesa de Paul restaurant for Mexican-fusion bites and hand-crafted cocktails, then swing by the top of the 21-story building to take advantage of the sweeping city views.
In the Area
Get your fashion fix at the original Macy’s, at the other big name retailers in Herald Square, or at the NoMad outpost of hip kid boutique Opening Ceremony. After scoring some fab fashion finds, make a beeline for Mario Batali’s sprawling Italian food mecca, Eataly, where you’ll nosh on cured meats, cheeses, honey-glazed focaccia and housemade gnocchi, or sample some brews at the rooftop beer garden. Burn off those carbs by heading to the Fashion Institute of Technology’s free Museum of Fashion, which houses more than 50,000 garments and accessories, from the 18th century to the present.
How to Get There
The only good thing about this hotel is the location. The staff are also friendly. The AC unit is incredible noisy; it sounded like it was about to blow up! Construction work didn’t help the sleepless nights either. When we arrived to our room, we had a complimentary small bottle of water although the hotel knew to expect 2 guests. The whole time we stayed, our floor did not get cleaned or swept once. We intentionally left a bit of card on the floor and it did not even get picked up. The windows were also filthy. Will not be staying here again.
I enjoyed the playfulness of the hotel decor and my queen size room was spacious for Manhattan standards. The bathroom was also very large with a great shower. The bed was pretty comfortable, too. The location is unbeatable - just around the corner from the 28th St-Broadway Subway station and an easy walk to bars in Chelsea and down to Union Sq. The only thing that really annoyed me was the weird sound the AC unit made every time it turned off - it literally woke me up all night long during both nights of my stay. If they were to fix the AC noise, I'd stay again. Otherwise, it was nice but I'll look elsewhere for my next trip.
This is a typical boutique hotel with tiny rooms of the type proliferating in NYC. It was clean and attractive, and the staff was very helpful. However, this is no 4 star hotel, and I am somewhat outraged that it calls itself that. (Unable to leave a review or contact trivago or the booking site, getaroom.com.) It had the amenities of a 3-star. There is a small, outdoor rooftop bar/restaurant, which was OK but noisy and had inadequate seating (and indifferent service), and a full breakfast is offered for $14. Neither facility is operated by the hotel and you can't charge the bill to your room. There was also a bar that apparently isn't operated (maybe in the winter). Small lobby with one person at the desk. Other than the usual room amenities (hair dryer, toiletries, TV, Keurig), that was it. No concierge, no bellmen, no other services, no shop where you could buy batteries or a toothbrush. Minor and not so minor complaints: I had a room in the front on the 5th floor and it was very noisy. Music blaring on the street at night, construction noise starting early in the morning. The hotel website lead me to believe there was a refrigerator and minibar in the room, which wasn't the case. They brought in a fridge when I asked. Three TVs (one over the desk and one by each of the bunk beds) were operated by one remote and all came on or went off together. I had to unplug the two small ones unless I wanted to see the guide because the guide on the main TV didn't work. Two slow elevators and one frequently was out of service. No microwave available anywhere. On the positive side, the bed was comfortable, and at least there was a desk and a wardrobe with a drawer in the room (I stayed in one boutique hotel with no desk, no drawers at all, and no place to put a suitcase--I put my underwear in a wicker basket). (But because the wardrobe had shelves and the drawer below, and a safe in the clothes hanging part, clothes did not hang free.) And as I said, other than the service in the rooftop bar, the staff was very pleasant and helpful.
Clean room, comfortable ,quiet, location is great walking distance to restaurants subways shopping , safe area to walk at night . Friendly staff , quick check in and check out . I will recomend it , I will book again.
Stayed at this hotel for 4 nights and it was not a good experience. The only pro is the location, but other than that it is not worth it and this is definitely not a 4 star hotel. What others said about the construction going on is very true - understandable and this is not the hotel’s fault, BUT the noise from the AC is unbearable. There was another loud noise that I recorded and showed it to the manager ( it happened multiple times a day) when she heard it, she said it was from the AC or the vacuum, then I figured out is came from the mini fridge. The windows are filthy, which ruins the great view of the ES (another pro) Our second day we left at 10 am and returned at 11:00 pm, I only wanted to shower and go to sleep. No towels!! Called the front office and requested towels, after 40’ I decided to use the hand towels. Called again and let them know I was going to sleep to please not send anything...as soon as I fell asleep, they came to deliver the towels ( it was way past midnight). The AC was either freezing or way to hot, so we asked for an extra blanket. They delivered the inside comforter without the cover - it was stained and marked with sharpie. Sheets were cheap and pillows were terrible. Breakfast was so terrible that even when we had it included, we did not use the vouchers (2 out of 4 days). The last morning, the eggs were GREEN and the server said that it was because they were too hot - she did offer to make fresh ones which I declined. Bread and bagels were stale and not edible. No cream cheese or fresh cut fruit. Definitely not a full continental breakfast!!! Not worth the $13 if you need to pay for it. The restaurant is dark and the male server was very rude - the lady was nice. Coffee was terrible (burnt). If you have to pay for it, go somewhere else! Lastly, our shuttle was scheduled for 3pm, I requested a courtesy late check out due to all the problems I had. They let us stay until 1pm, but we were out and it was so hot we needed to take a shower before getting on the plane so we stayed until 2:40 in the room and they charged us $35 - which they advise they would do- I am sure I will get the standard response from management, but what I would like is a partial refund!