54%
Members Recommend
4.0
Very Good 955 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Rooftop offers unparalleled views of Empire State Building
  • Bathrooms are outfitted with rainfall showers and paraben-free Pharmacopia bath products
  • Within walking distance of top NYC attractions, including Madison Square Garden, the Flatiron Building and Union Square

What To Know

  • Free WiFi, daily newspaper and coffee
  • No gym, but you have free access to a nearby Blink Fitness facility

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Boutique sleep with Mexican-fusion restaurant and primo Empire State Building views

The Lowdown

Located in the heart of New York’s vibrant NoMad neighborhood, The Paul boasts top-notch service and design hotel touches. Comfort is a priority at The Paul, which offers thoughtfully designed guestrooms (yes, there is such a thing as a spacious New York bathroom) and roomy common areas perfect for socializing. You’ll find an eclectic mix of artwork throughout the hotel, including urban landscape paintings by James Zwadlo in guest rooms and London-based artist Brendan Dawes’s cinema-redux art in the elevators. The 122 residentially styled guest rooms are on the small side, but they never feel too tight thanks to smart design and multi-pane windows that showcase (in some) dead-on views of the Empire State Building and the Freedom Tower. The spacious, well-lit bathrooms are outfitted with rainfall showers and paraben-free Pharmacopia bath products. Stop by the sleek industrial-chic La Mesa de Paul restaurant for Mexican-fusion bites and hand-crafted cocktails, then swing by the top of the 21-story building to take advantage of the sweeping city views.

In the Area

Get your fashion fix at the original Macy’s, at the other big name retailers in Herald Square, or at the NoMad outpost of hip kid boutique Opening Ceremony. After scoring some fab fashion finds, make a beeline for Mario Batali’s sprawling Italian food mecca, Eataly, where you’ll nosh on cured meats, cheeses, honey-glazed focaccia and housemade gnocchi, or sample some brews at the rooftop beer garden. Burn off those carbs by heading to the Fashion Institute of Technology’s free Museum of Fashion, which houses more than 50,000 garments and accessories, from the 18th century to the present.

How to Get There

The Paul, an Ascend Hotel Collection Member
32 West 29th Street
New York, NY 10001 United States

Reviews

4.0 Very Good 955 Reviews
Clean rooms but weird service
Reviewed 5 days ago

So we stayed here in New York for 5 nights to visit friends and family that were also visiting from France. The price was right as it was just above $100.00/night, the location was very central to midtown and times square. Rooms were small but clean, with a great shower. But heres the thing, the service was very sketchy.
They had a sign at the front desk that said they can order you a car if you need. We thought they meant taxi. We ordered a ride to dinner at Peter Lugers in Brooklyn at 5pm. They said it would be $85.00. We didnt know the prices there so agreed ton it. When we came down at 5, they said the car still wasnt there. We waited until 5:15 and decided we just would go outside and hail our own taxi as we had reservations at 5:45 and didnt want to lose them. The taxi ride to the restaurant ended up being $40.00!!! Literally more than half the price the front desk told us for their car. We definitely felt they tried to rip us off.
After that, everything felt super sketchy and disorganized. When I called the front desk for a hairdryer they said there should be one in the bathroom, but there wasnt. They sent someone up with one. It didnt work on the high setting when I plugged it in. Again we had reservations so I didnt have time to call again, so i just tried my best to quickly dry my hair on the low setting and ended up leaving with damp hair.
I needed to fax some papers to work and on the hotels website and all its online descriptions sid they had a business center. Well that business center doesnt exist lol. They said they didnt have computers working for guests. They did however have a fax machine in which the desk attendant took me to someones basement office with paperwork eeeeverywhere. But she was actually the most efficient out of every employee we met there and faxed my papers quickly herself.
The next night we met friends at the bar next to the lobby to get a drink before going out. The bar tender seemed a bit clueless and people seemed cranky waiting for their food and ended up canceling their orders. We tried to charge our drinks to the room and the bar tender told us it was cash only. I thought that was super sketchy too.
Last but not least on our last night we realized we dudnt bring a beer bottle opener. Most hotels 3 stars and up these days have some kind of bottle opener in the rooms. I called the front desk and they said they had to check for one. She put me on hold for 5 minutes and then hung up on me. I called her back and she said we had to bring the beer bottle downstairs and have the bartender open it. Our friend went downstairs but as soon as she left down, we had a guy knock on the door who said he had a bottle opener but he had to watch us use it and give it back. We told him our friend already went down with the bottlea though.
So in conclusion, this is a place for a clean room and shower and that's about it. Dont expect anything else regardless of what the website says. I wouldnt recommend eating or drinking here. Make sure you dont have any paperwork you cant handle on your own, dont order a cab through the front desk, and bring your own hairdryer.

Great Mid town Boutique hotel
Reviewed 2 weeks ago

Great centrally located boutique hotel in midtown. Location was an easy walk to Union Square, Chelsea, and the Garment District. Nice size room with comfortable bed, coffee maker, and refrigerator.Nice and helpful staff.

Some nice things but essentially average
Reviewed 2 weeks ago

I stayed here last weekend with my fiancee as we needed to be in the Chelsea area for a party. The hotel has drop off but you will need to park a few blocks away at SP parking on 31st . They offer a $45 rate discount with the hotel. The front desk folks were very nice and gave me a T-shirt when I checked in. I stayed in one of the King Suites which is only a suite in that it has an outdoor patio which isn't much use in the winter, but in the warm weather It would be amazing. The room is very small maybe 100-110sqft , and there are some things that just do not make sense. The closet for hanging stuff has the safe in it so your hanging items need to be short , shorter than a suit on a hanger for example. The heat works well enough in the room but the bathroom has none so you'll have to leave the door open to get it warm enough to step on the floor. Bathroom we stayed in was handicap accessible so it was just an open space for the shower , but the lip from the shower to the bathroom was so low that the room flooded as soon as you showered. There is nowhere to put your stuff. One tiny rickety shelf that things constantly fall from and 1 hook . Not sure why hooks behind the door are not an easy fix, but they have none. Bed was comfortable but the pillows are not great , fortunately they provide a ton of them so it is a wash. Breakfast buffet sounded very good in the description, but when I got to the restaurant which is on the Basement level it was very disappointing. Sausages in BBQ sauce? The staff again were lovely, but the restaurant is not part of the hotel so bring your credit card. USB chargers in the room by the bed and on the desk area . For the price it is decent but that's about it.

Awesome hotel, great value, great location!
Reviewed 3 weeks ago

Extremely clean and comfortable room. Very updated and artistically laid out room. I stayed in a room with surprisingly comfortable bunk beds.Great use of a small space. Excellent location. Accommodating staff. Great value. Will be returning for sure.

GREAT!
Reviewed 3 weeks ago

Really nice location, the maintenance is also great, the hospitality 10 out of a 10, the bathroom is super clean and with all the amenities needed, there is coffee, safe box ... between all of other things 100% recommended