The Paul, an Ascend Hotel Collection Member
What We Love
- Rooftop offers unparalleled views of Empire State Building
- Bathrooms are outfitted with rainfall showers and paraben-free Pharmacopia bath products
- Within walking distance of top NYC attractions, including Madison Square Garden, the Flatiron Building and Union Square
What To Know
- Free WiFi, daily newspaper and coffee
- No gym, but you have free access to a nearby Blink Fitness facility
- Free WiFi
- Handicap Accessible
- Parking On Site
Located in the heart of New York’s vibrant NoMad neighborhood, The Paul boasts top-notch service and design hotel touches. Comfort is a priority at The Paul, which offers thoughtfully designed guestrooms (yes, there is such a thing as a spacious New York bathroom) and roomy common areas perfect for socializing. You’ll find an eclectic mix of artwork throughout the hotel, including urban landscape paintings by James Zwadlo in guest rooms and London-based artist Brendan Dawes’s cinema-redux art in the elevators. The 122 residentially styled guest rooms are on the small side, but they never feel too tight thanks to smart design and multi-pane windows that showcase (in some) dead-on views of the Empire State Building and the Freedom Tower. The spacious, well-lit bathrooms are outfitted with rainfall showers and paraben-free Pharmacopia bath products. Stop by the sleek industrial-chic La Mesa de Paul restaurant for Mexican-fusion bites and hand-crafted cocktails, then swing by the top of the 21-story building to take advantage of the sweeping city views.
In the Area
Get your fashion fix at the original Macy’s, at the other big name retailers in Herald Square, or at the NoMad outpost of hip kid boutique Opening Ceremony. After scoring some fab fashion finds, make a beeline for Mario Batali’s sprawling Italian food mecca, Eataly, where you’ll nosh on cured meats, cheeses, honey-glazed focaccia and housemade gnocchi, or sample some brews at the rooftop beer garden. Burn off those carbs by heading to the Fashion Institute of Technology’s free Museum of Fashion, which houses more than 50,000 garments and accessories, from the 18th century to the present.
How to Get There
I only give the Paul two stars because of the location ... otherwise it's one. Everything else about my stay was terrible. First the room was poorly lit, lacked a nightstand, and had no full length mirror. The bed was very uncomfortable. The elevators are VERY slow. The bathroom had no light over the mirror and no counter space. The service was also bad. Housekeeping did not clean our room one day and did not replenish coffee supplies on three days (we were there for 5 days), But the worst is when you complain to hotel staff and that make you repeat the same complaints over and over but NEVER do anything about it. Even at the end of my stay, I took the time to fill out a form about my stay ... all I got back was an email (from a non-responding address) saying "I'm sorry" from a customer service associate. No offer to make it right or anything. This company has zero idea how to build customer loyalty.
There is a sliding door on the bathroom, and a wardrobe right up next to it. I made the mistake of leaving a drawer open from the wardrobe, entering the bathroom, and sliding the bathroom door behind me. When I went to slide the door back open and leave, the wardrobe drawer I left open, was preventing the sliding door from opening. I am claustrophobic, did not have my phone in the bathroom with me and had to yell for help, until the cleaning staff finally heard me, called for someone to open my hotel room door and let me out. I was there for some time and I was very panicked about the whole situation and cried, completely blown away that this could even happen. What’s worse is that the cleaning staff said “this happens sometimes” and the situation could have been completely avoided if they simply addressed the issue by warning guests, providing a sign, or moving the wardrobe away from the wall. When I told the receptionist what happened to me, not a single “I am sorry that happened” was offered. Customer service 101. I asked how they would make it right, gave them 2 days to respond to me after filing my complaint and now am writing this review because they never called or emailed me back and clearly do not care about customer service. Thanks, The Paul NYC. I’ll make sure to post this wherever I can review your property online and hopefully no one else has to get trapped in their hotel bathroom in the future at your property due to your negligence.
It is located walking distance to Penn Station since we took NJ transit in from Newark. Due to the construction of the building next door, it was noisy but they furnished ear plugs in the room. The room was spacious by NY standards for 2 double beds.