97%
Members Recommend
4.5
Very Good 807 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • 2015 Jetsetter Hotel Food Award Winner
  • The flawless Jacques Grange interiors and the Mattia Bonetti furniture in Jean-Georges Vongerichten’s Mark restaurant
  • The on-site Punch fitness center, founded by former national kick boxing champion Adelino DaCosta
  • In-house iButler geek squad on hand for technology issues
  • Free WiFi

What To Know

  • Popular with the business crowd
  • Reservations are highly recommended in the hotel restaurant and bar
  • There are no city views from the Courtyard One-Bedroom Suites
  • READ MORE: Where to eat, play and shop in NY

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
City Luxury Suite living room property home Bedroom mansion cottage condominium Villa

Overview

Grande dame turned design glamazon with a Jean-Georges Vongerichten restaurant and hot bar

The Look

Old New York gets an upgrade at this beloved Upper East Side hotel. Star designer Jacques Grange transformed the stuffy 1927 interiors into a showcase of 21st-century style in 2009, with bespoke pieces by Vladimir Kagan, Paul Mathieu and Eric Schmitt. There’s a playfulness to the high design, with poppy black-and-white-striped floors and a slinky-like chandelier lighting the Turnbull & Asser–clad staff.

Bed and Bath

Upstairs, the serene guestrooms display Grange’s exacting design with an earthy cream and beige palette, custom-made beds and furniture, Quagliotti linens and Bang & Olufsen tech devices. The bathrooms feel Art Deco–glam, with deep soaking tubs, mirrored flat-screen TVs and luxury amenities.

Beyond

The exclusive Frederic Fekkai salon and the Punch Fitness Center are welcome features with the hotel’s busy business crowd. But the real star of the show is the Mark by Jean-Georges Vongerichten restaurant, with its bronze and glass ceiling by Eric Schmitt. The tasty seasonal menus change throughout the day (you can order a cheeseburger with black truffle dressing at 1 a.m.), and the restaurant is always busy. If you have to wait, order a signature cucumber cocktail in the Mark Bar, popular with the after-work crowd for its dark, deal-making atmosphere and grand Guy de Rougemont furnishings.

How to Get There

The Mark
Madison Ave at 77th Street
New York, NY 10075 United States

Reviews

4.5 Very Good 807 Reviews
Felt like home. Everyone very friendly and gracious.
Reviewed 3 days ago

Beautiful and comfortable room. The room had good lighting, lots of lighting choices and was beautifully designed. Tons of closet space! Incredible large bath with a big deep tub! Good gym. Great restaurant in the hotel. Location is fabulous.

Service was impeccable from start to finish. Very nice people.

It is getting worse
Reviewed 5 days ago

It is the third or fourth time that I am invited by a friend to the Mark. The experience is deteriorating from visit to visit. The noise level is too high to conduct a conversation without screaming. The background music at the beginning of our dinner was so annoying that my friend had to go to talk to the manager (the waiter refused to do anything about it) to get rid of this nuisance that truly does not belong to a restaurant of these prices. Then trouble started. The first bottle of wine had turned and was sent back. The second was OK (with a mark up by a factor of 4...). We then shared a pizza between three of us, it was good. The main dishes were a shame: two of us ordered rare, and the dishes arrived well done. Two plates out of three were returned to the kitchen. The replacements were OK. Asking for the check required three attempts. Obviously the place needs a floor manager to provide the service and quality that the prices require. I hope that my friend had enough of this place - it is not worth the trouble.

Best hotel
Reviewed 2 weeks ago

Loved the hotel! Service was impeccable. Reminded me of the water hotel I stayed at once. (Which is my favourite hotel EVER) This was very similar. Great location and 5 star accommodations. I would stay here again and again

Best Hotel in NYC
Reviewed 2 weeks ago

This is our second time staying at The Mark and it has been a delight. We especially love the top notch customer service. The front desk manager Daniel Lochnicki went out of his way to make sure we had an unforgettable stay. Daniels energy and thoughtfulness made us want to come back again the next time. First class service!

Thank you to The Mark hotel for striving for excellence, its very telling. Be back soon!

5 Star Hotel / Average Staff :(
Reviewed 2 weeks ago

Stayed here with my family Monday May 28th until June 1st. I personally travel for a living and stay in 30 properties a year, around the globe / all 4-5 star properties for at least 3-5 days at a time, so I am aware of comparisons to other properties and services. I do not write this in hopes of deterring anyone from this property - it is lovely.

Firstly, it's a wonderful location and that cannot be argued. It's beautiful, it's quiet and comfortable; however, what makes a 5-star hotel a 5 star hotel, is always the staff. With the exception of one specific doorman / porter, The staff at this hotel were less than friendly, and not very welcoming or helpful. Never did I receive a hello as we walked in, welcome back, or anything for that matter, as we passed the front desk or concierge. For a 5 star boutique hotel, the staff should be familiar with you. When you are spending this type of money, you are spending for an "experience" and you should feel more welcomed. I hate to say this, however if we were more stylish, I think we'd be a bit more tended to.

The room was very nice. We stayed in a 77 Jr. Suite. It was nice, the bed was comfortable and the shower / bath was truly the highlight of the room. Simply amazing showers in the main and guest. I didn't want to get out, ever.

The room service was quite good, expensive, but good. Get the ice cream.

The maid service was very good, they do a very good job of cleaning and keeping the room in order so you can enjoy your stay.

The location at Central Park and the MET, was absolutely perfect. Couldn't be better.

Regardless of the under trained staff, this is a nice property, it just needs a more well rounded and accommodating staff. They were quite average unfortunately and that's why I can only give it 3 stars, as this is so important to the overall experience.

I'd recommend this hotel, if you are in the city for a couple of days and want to be near the park.