What We Love
- 2015 Jetsetter Hotel Food Award Winner
- The flawless Jacques Grange interiors and the Mattia Bonetti furniture in Jean-Georges Vongerichten’s Mark restaurant
- The on-site Punch fitness center, founded by former national kick boxing champion Adelino DaCosta
- In-house iButler geek squad on hand for technology issues
- Free WiFi
What To Know
- Popular with the business crowd
- Reservations are highly recommended in the hotel restaurant and bar
- There are no city views from the Courtyard One-Bedroom Suites
- READ MORE: Where to eat, play and shop in NY
- Free WiFi
- Kids Club
- Parking On Site
Old New York gets an upgrade at this beloved Upper East Side hotel. Star designer Jacques Grange transformed the stuffy 1927 interiors into a showcase of 21st-century style in 2009, with bespoke pieces by Vladimir Kagan, Paul Mathieu and Eric Schmitt. There’s a playfulness to the high design, with poppy black-and-white-striped floors and a slinky-like chandelier lighting the Turnbull & Asser–clad staff.
Bed and Bath
Upstairs, the serene guestrooms display Grange’s exacting design with an earthy cream and beige palette, custom-made beds and furniture, Quagliotti linens and Bang & Olufsen tech devices. The bathrooms feel Art Deco–glam, with deep soaking tubs, mirrored flat-screen TVs and luxury amenities.
The exclusive Frederic Fekkai salon and the Punch Fitness Center are welcome features with the hotel’s busy business crowd. But the real star of the show is the Mark by Jean-Georges Vongerichten restaurant, with its bronze and glass ceiling by Eric Schmitt. The tasty seasonal menus change throughout the day (you can order a cheeseburger with black truffle dressing at 1 a.m.), and the restaurant is always busy. If you have to wait, order a signature cucumber cocktail in the Mark Bar, popular with the after-work crowd for its dark, deal-making atmosphere and grand Guy de Rougemont furnishings.
How to Get There
Huge 5 Bedroom Suite that was perfect for our weekend in New York with friends. 1st time at this hotel normally at the Waldorf but this was a little more modern / hipster style but I enjoyed the change. Staff well presented and service was excellent. Great location
Such a haven to come home to after a bustling day in NYC. The best shower and bath ever. Staff are super helpful and the food is great. Incredibly well located. A short walk to the Met, or walk across the road and through Central Park. The room was really solid and very quiet.
My family and I stayed at the hotel for almost a week last week. We traveled with our 8 week old and the staff did everything possible to accommodate our needs. My only few comments are that the food could be a bit a better as could the service in the restaurant and that the property has seen some wear and tear that should be maintained a bit better. Overall we had a really nice stay and would certainly stay again.
The Mark, what can I say. It is regrettably one of those hotels that considers itself "too cool for school" and therefore over-promises and under-delivers. I guess one might say their service is far off the mark !
I've no idea where to start with the litany of hospitality schoolboy errors....
Perhaps I should start with telling you how booking two identical rooms (not the cheapest ones in the house, I might add), leads you to receive one decent sized room and one dark and dingy cupboard. No excuse !
Or perhaps I should tell you about the nickel and diming management and how, for example, free internet is a paltry 3Mb, and you have to pay stupid prices for anything higher. At the rates charged, this is inexcusable, high speed internet should be free for all guests.
Or maybe I should tell you how ordering poached eggs at the extortionate rate of almost $30 per person gives everyone overcooked eggs. I mean come on. At $30 a person the chef should be producing perfect poached eggs.
Or maybe its just best summarised that all the staff I encountered at this hotel are either grossly under-trained, completely disinterested in what working in the hospitality industry means ….or, more likely, both. They prance around trying to look all pretty and cool, but simple service things just don't get done. Bar staff leave the bar area unattended, customers waiting. Waiters are inattentive, you have to prompt them to bring you the menu, dirty dishes don't get cleared from the table once everyone has finished eating. You have repeat a question to reception staff three or four times before the lightbulb clicks and they figure out what you're asking for (“could I have a map ?” … “sorry can I help you ? “ … “could I have a map, please ?” …. “sorry, can I help you ?” …. its was an experience strait out of an episode of Fawlty Towers !).
Or the fact the staff seem to spend an awful lot of time chatting and joking with each other.
Singularly unimpressed would be my summary of The Mark. At the prices charged, the service should be spot on. It's not. Its far from spot on. Its over-hyped nonsense.
My advice to management, cut out a whole heap of the trendy hipster bull and refocus on customer service.
Service was tops - we had a lot of special requests - at all times the hotel accommodated with great service and professional friendly attitude. In the restaurant our favourite table was reserved - lots of small gestures that made a big difference. The pharmacy sent medicine to our hotel when we were out - the hotel paid for it and sent it to our room - cost to us ofcourse, but great gesture without us asking.