The Lucerne Hotel
What We Love
- The super-convenient location just two minutes’ walk from Central Park
- Getting a hot stone massage in-room rather than trekking to the spa
- The sidewalk seating at Nice Matin, the hotel’s French restaurant
- Complimentary wine hour every Thursday afternoon
What To Know
- Free WiFi
- The gym is small, with just six machines
- Guests receive a 15% discount at the restaurant
- Free WiFi
- Parking On Site
The hotel’s distinctive pink stone façade has been a beacon on the Upper West Side since 1904, and the Old World elegance remains. This is a neighborhood hotel, not a chain, and the number of locals who stop in to Nice Matin, the onsite French-Mediterranean restaurant, for wine or dinner is solid evidence. Guest rooms are cozy and lavish, with varied bedding and decorative pillows and drapes that create a home-like feeling; rooms also come with full-size work desks and every granite bathroom has a tub stocked with Aveda amenities. Room sizes can vary, so ask to see a few before you check in. The location, minutes from Central Park and family-friendly museums, is especially good for those traveling with kids, and the hotel has a number of suites that can sleep four; some with pullout sofas, some with two beds.
In the Area
The hotel’s spot on the affluent Upper West Side means that it’s surrounded by high-end boutiques, gourmet food shops and some of the city’s best restaurants. Stock up on sandwiches and coffee at famed deli Zabar’s, pick up a delectable lobster roll from Luke’s Lobster, and have a romantic rendezvous at the The Tangled Vine, a candlelit wine bar – all are just two blocks away Less than half a mile from the Hudson River on the west side (lunch at the Boat Basin Café, an alfresco restaurant open during warmer months, comes with great river views), the hotel is also just minutes from Central Park and the American Museum of Natural History, the largest of its kind in the world and home to some of the most spectacular dinosaur skeletons ever found. The park’s other attractions, like the Metropolitan Museum of Art and the Central Park Zoo, are all within walking distance. The nearest subway stop is a block away.
How to Get There
We stayed at the hotel for 3 days and would not go back.
1 of 2 elevators was “ temporarily out of service” the entire time making for Long delays in waiting for the elevator and sometimes trips up and down the stairways. The hotel did not offer any recompense for this considerable inconvenience.
The hotel declined a overnight package that I had called to make sure they accepted because they had entered my name incorrectly into their guest list. This jeopardized a funeral service that was scheduled the next day. The hotel did apologize but did not offer to do anything special for the mistake.
The restaurant attached to the hotel was mediocre.
One other complaint was that the air conditioner blew right on you while you were sleeping/in bed making one alternately cold and then hot.
On the other hand, the room was nice enough with pleasant decor —- With some rooms having a nice view of the street. However, that was not enough to make up for the overall problems with service we encountered.
This was our third time returning to the Lucerne Hotel and again they did not disappoint. The rooms are elegant and very clean. The staff is amazing. Breakfast at Nice Matin was delicious. We love the location as well. We plan to stay there again next time we are in NYC.
Just off Amsterdam Avenue at the upper west side this hotel offers great value for money. From the door-men through the front desk to those invisible caring for the rooms everything works with a smile and efficiency.
Year after year I return to this place close to Central Park, The MET, and several small restaurants away from the busy downtown milieu. I'm already looking forward to this years stay next November.
This is the second time I've stayed at the Lucerne, and both visits were quite good. People are well-trained, helpful and professional. Our room was upgraded, a nice surprise, and it was quiet, despite there being a family of kids right next door (we go to bed early and get up very early, hard in most hotels). It is less than one block from a main subway line, a couple of blocks from Central Park, and in an area with plenty of restaurants and stores, for whatever you need. It's more of a residential area, which has a nice feel, but is close to most of the key areas of NYC. Definitely will return.
It was both me and my husband's first time to NYC and spending it at the Lucerne made it more special. We loved the whole brownstone architecture of the building. The staff were always very nice, from the lady at the front desk who checked us in, to the doormen and the housekeeping staff. Always friendly.
We were given a complimentary upgrade, and were sent up a bottle of white wine in honor of our anniversary. We enjoyed that and appreciated it very much!
Our room was amazing! It was so clean and nicely decorated, and had everything we needed. We had requested a fridge and coffeemaker beforehand and they were there.
We found the Lucerne to be extremely central to everything. We walked to Central Park, the Museum of Natural History, Riverside Park, and many restaurants and shops along Broadway and Amsterdam.
One of the subway's main lines, the #1, was a block away. The subway took us to Times Square, the Rockefeller Center, Lincoln Center, Midtown and Downtown.
We always felt safe walking around, and on the subway.
We have no hesitation recommending this hotel to friends and family.
I know if and when we return to beautiful NYC, we will return to the Lucerne!!