What We Love
- Spacious suites, some with wood-burning fireplaces and balconies
- Convenient kitchenettes in every room — a rarity in this city
- The concierge has a wealth of knowledge; don’t be shy about asking for suggestions
- READ MORE: Where to eat, play and shop in NY
What To Know
- Best for those looking for a quiet stay in the city
- Not a skyscraper hotel — don’t expect incredible city views
- WiFi is free, but valet parking is $58 to $69 a night
- Free WiFi
- Parking On Site
- Room Service
Trends come and go in New York City, but on the Upper East Side, it’s the timeless things that are always in fashion. The Lowell maintains the charm of the past while offering all the luxuries we demand in the present. The stately lobby sets the tone for European elegance, with marble floors, ornate wainscoting and heavily tassled drapes. Old New York sophistication is alive and well.
Bed and Bath
Upstairs the look is lighter and more modern, with serene earth tones and lush textures (mahogany, leather) in the 47 suites and 27 deluxe rooms. Colossal bathrooms with full-size DDC28 amenities feel especially indulgent, while kitchenettes provide the comforts of a hot cup of chamomile tea or a snack without the need to pick up the phone.
The Lowell recognizes the potential for luxury in even the smallest touch. Breakfast in the hotel’s gracious Pembroke Room is an elegant affair, with tables covered in white linen, polished silver and fresh flowers (they also offer afternoon tea and pre-theater dinner). But the real perk is the excellent staff and concierge (multilingual and on call 24 hours a day), one of the reasons that nearly 75 percent of guests return for another stay.
How to Get There
We drove in on a girls trip consisting of my 76 yr old mother, myself and my 2 daughters (14 & 9). This place is an intimate hotel, you are catered to and taken care of every step of the way. The accommodations are beautiful and the staff is stellar!
Our first day in the city, my mother tripped and fell on the uneven sidewalks and banged herself up pretty well. When we arrived at the hotel, (it was late) they promptly brought us an ice bag for her. The next day, they arranged for us to have a rental wheelchair for her so she would not miss out on our activities. Anytime we were coming and going, Sean and Jesus were helpful with the chair and getting my mother in and out of the hotel.
We have stayed at The Lowell occasionally over many years. It’s our ‘go-to’ hotel in NYC.
It’s always been a secret gem. Now that they have done extensive renovations and made it even better, I’m sure it will be more popular (sigh). The one thing the hotel needed was a good public space to sit in. The answer to this problem: the new Club Room. It is beautiful, comfortable, and spacious – a much-appreciated place to sit, relax, socialize, or gather leisurely before a meal. (Apparently, it’s where the Post House Restaurant kitchen was). The architectural style offers rich details – coffered ceilings, dental molding, recessed lighting above, high ceilings, and a fireplace. (Unfortunately, it also has a large screen TV that seems out of place given the décor and atmosphere).
We availed ourselves of The Club Room the first day there. Service was fine – pleasant, attentive, and professional. We had small plates of charcuterie and a grilled cheese sandwich (with brie as the cheese). All was delicious.
On the second floor, by The Pembroke Room, they opened up a wall to create a refined anteroom and access to the new patio/deck area. That’s a plus as well – the water fountain and patio furniture are inviting. Should be a lovely spot for an afternoon drink before dinner.
The doormen are great. They are on their game from the minute you arrive to when you leave. One frustration with having the hotel on a residential block is getting a cab. They try but it doesn’t always work. Be prepared to walk over to Madison or Park to hail one.
The only negative experience was in the Pembroke Room on our second morning there. The first day we had a familiar waiter who’s been there a long time and was very pleasant. The second day we were seated by the maître’d and had a different waiter. We asked for a different table than first offered (the room was less than half full and we don't like sitting in the middle of the room). After seating us, he didn’t take a coffee or juice order which was unusual. We waited ten minutes while others were offered coffee and finally had to ask. When it arrived, I mentioned to the waiter we were ready to order, fearing he might disappear. When he brought the food, he put it down and walked away without even asking if there was anything else we needed. He was not pleasant or helpful.
Later, when we checked out, I mentioned our uncomfortable experience at breakfast. The front desk staff was apologetic and immediately comped the meal (which I didn’t ask for but appreciated). Problems can occur and it’s how the hotel responds that matters. I give The Lowell high marks – not just for their response to that but for overall professionalism, courtesy, and quality.
My granddaughter and I had the best time - the staff at the Lowell Hotel went above and beyond to make our trip memorable - from dinner to theater reservations - sightseeing - unbelievable. I can not say enough about how easy everyone made it for us!
Despite being Leaders club members we were initially given a very compact room just above the kitchen fans which were very noisy all night. This was disappointing for the amount the hotel costs. The room also had a view of a brick wall! The staff were helpful and moved us to a better room higher up without any fuss (I'm sure others must have complained about room 3E). The rooms did not have coffee makers and the supplies of tea bags were not replenished each day and there was no milk in the minibar. The bar is quite stylish and the location is excellent for designer shops and Central Park. The hotel does not compare to other leading hotels we have stayed in around the world. We've not been to NYC before so maybe this is good for NYC? They wouldn't get away with this standard in Dubai, London or Vegas - not at the price we paid!
We have always enjoyed the Lowell but it had been some time since we stayed there. Pleased to say this visit was as spectacular as we remembered- perhaps even more so with the recent renovation of the public spaces. The Club Room (a new addition) was stunning, as were the huge floral arrangements. Our room (junior suite) was tastefully appointed, quiet, comfortable and most important for NYC, immaculate. The only downside to the room was the lack of a view (4th floor). Our schedule didn't allow time to try out Marjorelle, the new restaurant, but we did have time to meet friends in the bar for drinks, and room service was wonderful. Staff was great- arranged for fresh flowers for the room when we arrived and car service for a night at the theatre. The Lowell is perhaps more expensive than other luxury hotels, but given its intimacy, location and attention to detail, worth every penny.