What We Love
- Spacious suites, some with wood-burning fireplaces and balconies
- Convenient kitchenettes in every room — a rarity in this city
- The concierge has a wealth of knowledge; don’t be shy about asking for suggestions
- READ MORE: Where to eat, play and shop in NY
What To Know
- Best for those looking for a quiet stay in the city
- Not a skyscraper hotel — don’t expect incredible city views
- WiFi is free, but valet parking is $58 to $69 a night
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Trends come and go in New York City, but on the Upper East Side, it’s the timeless things that are always in fashion. The Lowell maintains the charm of the past while offering all the luxuries we demand in the present. The stately lobby sets the tone for European elegance, with marble floors, ornate wainscoting and heavily tassled drapes. Old New York sophistication is alive and well.
Bed and Bath
Upstairs the look is lighter and more modern, with serene earth tones and lush textures (mahogany, leather) in the 47 suites and 27 deluxe rooms. Colossal bathrooms with full-size DDC28 amenities feel especially indulgent, while kitchenettes provide the comforts of a hot cup of chamomile tea or a snack without the need to pick up the phone.
The Lowell recognizes the potential for luxury in even the smallest touch. Breakfast in the hotel’s gracious Pembroke Room is an elegant affair, with tables covered in white linen, polished silver and fresh flowers (they also offer afternoon tea and pre-theater dinner). But the real perk is the excellent staff and concierge (multilingual and on call 24 hours a day), one of the reasons that nearly 75 percent of guests return for another stay.
How to Get There
After staying at another hotel for many years and having a few problems, it was recommended to us that we stay at the Lowell. My wife was the primary guest, but I also was there most of the time. After quite a few stays, we decided that this just was not the hotel for us. There were just too many issues. Originally, I did not plan to do a trip advisor review as it would not be a good one and most all reviews are positive. But when the sales manager wrote to my wife wanting to know why we cancelled all of our remaining reservations for 2019, and we received absolutely no reply, I felt that they really did not care ,and I would go ahead with the review. I will say that the people were very nice as expected, especially the bell staff, breakfast dining room staff and doormen. All of these complaints were for the same room on different stays.
Here are some edited excerpts from the email to the sales manager on reasons we decided to not return These are edited as the email was to and from my wife, so the tense is basically changed with a few changes in wording.
The bathroom did not have double sinks. When both of us were guests, this is an inconvenience. We had trouble with the sink having very little water coming out. We complained but it wasn’t until after writing directly to GM, and saying that I thought it needed a new aerator was it finally fixed. The shower had the cartridge replaced as it too did not have good pressure. In a hotel of your caliber, these are things that should be checked before a guest arrives, and not fixed upon a complaint after several days.
I was never able to get the heat working properly even after complaining several times. It never worked right.
On my last visit, my wife’s clothes got locked in a closet when the door knob was just turning. I was able to mess with it and put her clothes in the other closet until it was fixed.
Also, we were never happy climbing into the bed. My wife is short, and the bed was very high. The living room furniture was not comfortable, so we constantly had to move from couch to chair to the bedroom. And at times, the room would get a smoky smell from the fireplace.
On the last visit, they were painting the stairways, and the door was open letting the smell seep into the hallway and into our room. My wife called down to have them close the door, and when it was not done, I went and untied the cord. My wife is very allergic, and made everyone aware of this saying she didn’t want maids who wear perfume to clean the room. This was followed in most cases, but not always.
All in all, I think we prefer a hotel that is more contemporary, with larger rooms.
This was my 2nd visit to the Lowell hotel and it just gets better and better! Being a very experienced traveler I personally rate this hotel one of my favorites of all time!! The staff is so kind and thoughtful to anticipate your needs! Looking forward to my return
Beautiful Upper East Side stay. Great location, beautiful rooms, staff that went above and beyond. A darling birthday cake awaited us in our rooms, plus fruit, wine and a personal note welcoming us to The Lowell.
Everyone here greets you and is genuine and very helpful. The location is perfect.
The rooms are tiny or ours was #7C We had two twin beds and a bathroom with one sink. No room for luggage storage but they were very helpful and took our luggage and stored it.
The breakfast was set in the most pleasant room and was perfection. The wait staff were very attentive and there was lots of hot coffee.
The hotel is located on 63rd Street just off the corner of Madison, and given the location it was very quiet outside.
Our air conditioner re-set all night, this would need to be adjusted first before another stay.
The were most helpful -- that is what stands out at this hotel is the service.
The Lowell always creates the most beautiful memories because the Hotel is such a gem. Every aspect of the Lowell is perfection. I love the size of the hotel because it is so cozy and romantic. Every person who works there is kind and very professional.