The Kitano New York
What We Love
- The feeling that you’re the hotel's only guest
- The quiet and discreet service of the multilingual staff
- Live jazz at the Bar Lounge Monday through Saturday (and at Sunday brunch)
- READ MORE: Where to eat, play and shop in NY
What To Know
- The hotel’s respect for quiet won’t suit everyone; partiers should look elsewhere
- There’s no on-site gym, but guests can work out for free at the New York Sports Club on Madison between 35th and 36th streets
- There are some smoking rooms
- Parking On Site
- Room Service
Inspired by Japanese custom and design, the Kitano makes privacy and peace a priority. Owned at one time by the Rockefellers, the 18-story building is now all sleek lines and modern decor, with an impressive art collection. The lobby’s bronze dog, a sculpture by Colombian artist Fernando Botero, is said to give guests luck in money (just rub its tongue).
Bed and Bath
The 149 rooms feel serenely modern yet warm thanks to the soft color scheme of cream and pale gold and the sunlight streaming through the large windows. Expect small but meaningful perks, such as free green tea and spacious closets filled with bathrobes and slippers. The marble bathrooms are large, with deep tubs and detachable showerheads, towel warmers and bath products by Gilchrist & Soames.
Service by the multilingual staff is discreet and helpful, and the hotel doesn’t even allow housekeeping carts for fear of the clutter and noise. Public areas, including the hotel’s 70-person Bar Lounge, are more lively, with evening jazz Monday through Saturday. The traditional Japanese restaurant, Hakubai, is a hidden gem on the hotel’s lower level, serving decidedly nonfusion dishes to an upscale clientele (including, we hear, the mayor).
How to Get There
We were at the Katino over the Memorial Day week end and we had a fantastic experience. All of the staff was very friendly and helpful throughout our stay. The breakfast buffet each morning was great. I wold definitely recommend this hotel.
Very nice hotel that is both affordable and conveniently located. It's 4 blocks south of Grand Central Terminal, so it's just far enough into Murray Hill to be away from the bustle but still an easy walk from & to GCT if you're rolling or carrying a suitcase.
Decent-sized room. Soft mattress. A+ for the bathroom, shower, etc.
Only blip: we booked through TripAdvisor for a room with free WiFi and the hotel restaurant's buffet breakfast included. Got back to the room in the evening to find I was not accessing WiFi. Called the front desk and that person told us that we were mistaken; that WiFi was not part of our deal. (He did offer to comp us the WiFi but I still couldn't get on.) Next morning, I went down to the front desk with my confirmation email, and the morning desk clerk confirmed their error and made sure we got breakfast and WiFi. Lesson: if you think your reservation includes breakfast and WiFi, confirm that at check-in.
Will definitely consider a return visit.
Stayed at this hotel for 3 nights when I visited New York. The location is great, even though Times Sq is within walking distance and Grand Central Station is just down the road. The area is very quiet. The rooms are comfortable as are the beds, and a very well equipped bathroom. The staff were very welcoming and helpful. This is a little bit of Japan in New York. Well worth a visit.
Stayed there twice, it's one of my favorite hotels in NYC. Pretty awesome and spacious rooms with good services, 3 blocks from Grand Central Terminal. If you book early enough the price is affordable too. And the breakfast buffet is good too.
The only short might be they don't offer free internet in guest rooms. I mean it's 2018 internet should be considered as basic needs just like eletricity and water and air-conditioner and most hotels used to charge that are providing it for free now. While I could still use my phone as a hotspot, it's definitely not a option for oversea travellers, especially when this hotel is design to cater to Japanese customers.
We spent a week here and just got back. Well sized room, big comfy bed, good bathroom and view of the Empire State Building from the room. Great location. It was just there was no atmosphere there at all, left me feeling a little cold. Most of the staff were polite, but I found the doormen a little unresponsive and didn’t appear to be enjoying any banter with customers that I saw. Not sure I would recommend.